We are seeking a compassionate and customer-focused Patient Relation Officer to serve as a key point of contact between patients, families, and the medical facility. The ideal candidate will be responsible for ensuring a smooth, respectful, and empathetic experience for patients throughout their journey — from admission to discharge — while also supporting hospital staff in delivering high-quality care and service.
Key Responsibilities:
Welcome and assist patients and visitors at the front desk or designated areas
Respond promptly and professionally to patient inquiries, requests, or concerns
Coordinate with medical, nursing, and administrative staff to resolve issues
Handle patient feedback, complaints, and service recovery diplomatically
Ensure smooth patient admission, discharge, and transfer processes
Guide patients regarding hospital procedures, appointments, and services
Maintain accurate documentation of patient interactions and escalations
Support language or cultural needs if applicable (especially in multicultural environments)
Promote a positive patient experience in line with hospital service standards
Participate in service quality improvement initiatives and audits
Requirements:
Bachelor’s degree in Hospital Administration, Healthcare Management, Social Work, Business Administration, or related field
1–3 years of experience in a hospital, clinic, or healthcare customer service role
Excellent communication skills in English (Arabic or other languages is a plus)
Strong interpersonal and conflict-resolution skills
Knowledge of hospital information systems (HIS) and patient flow procedures
Ability to remain calm and empathetic in high-pressure environments