Experienced and results-driven Service Delivery Manager with over 14 years of expertise in managing and delivering complex IT infrastructure services, including Data Center (DC), Networking, Cybersecurity, End-User Computing (EUC), and Cloud Solutions. Proven track record of leading cross-functional teams, driving service excellence, and ensuring alignment with business objectives in fast-paced and dynamic environments. Adept at building strong client relationships, optimizing IT operations, and ensuring compliance with SLAs and ITIL frameworks. Currently seeking a challenging opportunity in Dubai to contribute strategic leadership and technical expertise in a forward-thinking organization.
Key Competencies:
IT Service Management (ITSM & ITIL)
Data Center & Cloud Infrastructure (AWS, Azure, Hybrid)
Network & Security Operations (Firewall, IDS/IPS, VPN, etc.)
End-User Computing (VDI, MDM, Desktop Support)
SLA Management & Service Reporting
Incident, Change, and Problem Management
Vendor and Stakeholder Management
Project Delivery & Transition Management
Budgeting & Resource Optimization
ISO/ITIL/GDPR/SOC2 Compliance