Responsibilities:
- Develop and implement training programs for staff development
- Orient new hires to their roles and company norms
- Plan, provide, and prepare training manuals and an annual training calendar
- Coordinate annual needs assessments and identify skills/knowledge gaps
- Prioritize and improve training areas of specific difficulty
- Address skills deficits through tailored in-house training
- Commit to improving job performance skills of all store team members, including management
- Coordinate external training as needed
- Uphold confidentiality unless legally required otherwise
- Build relationships with third-party institutions to support learning programs
Qualifications:
- Minimum 7 years of experience as a Training Manager
- Experience in Project Management and budgeting
- Knowledge of software: MS Office, restaurant management software, POS
- Certified Food Safety Manager
- Good knowledge of e-learning platforms