Job Description
Hiring: ServiceNow ITSM & CSM Developer
Location: Riyadh, Saudi Arabia
Employment Type: Full-Time
Experience: 5+ Years
Work Mode: Onsite / Hybrid (as per client requirement)
Job Overview
We are seeking a highly skilled ServiceNow ITSM & CSM Developer to join a dynamic enterprise team in Riyadh. The ideal candidate will have strong hands-on experience in ServiceNow ITSM modules, Customer Service Management (CSM), and custom development, with the ability to design, configure, and optimize ServiceNow solutions aligned with business needs.
Key Responsibilities
Design, develop, and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge).
Implement and enhance Customer Service Management (CSM) workflows, case management, and service portals.
Develop custom applications, business rules, client scripts, UI policies, Script Includes, and ACLs.
Configure Service Portal / Employee Center and optimize user experience.
Build and maintain integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
Perform unit testing, debugging, performance tuning, and code reviews.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support upgrades, patching, and best-practice alignment with ServiceNow standards.
Create technical documentation and support knowledge transfer.
Required Skills & Qualifications
5+ years of hands-on ServiceNow development experience.
Strong expertise in ITSM and CSM modules.
Proficient in JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
Experience with Service Portal / Employee Center Pro.
Solid understanding of ServiceNow data model, CMDB, and ACL security.
Exposure to Agile/Scrum delivery environments.
Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
ServiceNow Certifications (CSA, CAD, ITSM, or CSM).
Experience working with large enterprise or government clients.
Prior experience in the Middle East region is a plus.
What We Offer
Opportunity to work on large-scale digital transformation initiatives.
Competitive compensation package.
Career growth with exposure to complex ServiceNow implementations.
Collaborative and high-performance work environment.
Ref: WT4K8MKOVM
Company Profile
Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching.