Responsibilities:
Strategic:
- Prepare Credit and Collection annual plans and budgets to meet the Al Sayer Group strategic objectives.
- Monitor execution of plans, analyze performance against objectives, and recommend corrective actions.
- Contribute to the Group’s financial strategy on credit risk, debt provisioning, and customer credit ratings.
- Identify market, industry, and economic trends impacting customer credit behaviors; recommend strategic responses.
- Ensure alignment of credit and collection practices with global best practices across the Group.
Operational:
- Enforce the Group Credit & Collection Policy and recommend updates as needed.
- Set daily, weekly and monthly collection targets for the team to ensure zero overdue slippage.
- Lead monthly debtors’ review meetings with all relevant stakeholders; ensure timely resolution of issues.
- Maintain strong relationships with major customers and monitor their financial health through regular engagement.
- Oversee escalated cases from team members and ensure timely and fair resolution.
- Ensure all customer records, agreements, and documentation are accurately maintained in the ERP system.
- Review and recommend monthly collection incentive payouts.
- Manage the aging portfolio daily to minimize year‑end provisions and improve cash flow performance.
- Collaborate with Operations and Sales teams to support growth while safeguarding working capital.
- Liaise closely with the Legal Department on overdue accounts, dunning schedules, and legal actions.
- Stay abreast of market insights, competitor behaviors, and regulatory changes impacting credit exposure.
- Drive process improvements, automation, and digital initiatives in credit and collections area.
- Prepare periodic MIS reports, dashboards, and presentations for the GCFO.
- Ensure adherence to internal controls, financial policies, and audit requirements.
People Management:
- Lead and mentor the team, fostering a culture of excellence, innovation, and continuous improvement.
- Prepare the manpower budget pertaining to required staffing levels, training and development, internal mobility and succession.
- Identify objectives and KPIs, review the performance and potential of staff and make/approve decisions relating to appointment and termination, promotions and salary adjustments, disciplinary - action, succession planning and development plans.
- Share relevant Key Performance Indicators (KPIs) with team members and conduct annual performance evaluations to support continuous improvement and development.
- Ensure increasing levels of employee satisfaction and improve the efficiency of manpower.
- Recommend and encourage staff participation in training programs that support skill development and career progression.
- Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner.
Minimum Requirements:
Educational Qualifications and Experience:
Post Graduate Diploma in Finance (Bachelor Degree + 1 or 2 year diploma) or equivalent degree or Certification with 12 years of experience. or Bachelor Degree (12th Standard + 3 years or 4 years degree) or equivalent 15 years of experience.
Linguistic Abilities: Both Arabic and English.
Certification and Licensure preferred: Qualified: CA / CFA / ICWA/ CPA/ ACCA / CIMA