Customer Service Executive
Job ID: 615495
11 Feb 2026
Dubai, United Arab Emirates
Customer Service / Telecalling
customer service, communication, and organizational abilities
Jobseekers from any country
Customer Service Executive
Job Location : Dubai, United Arab Emirates
Key Responsibilities :
• Handle calls from new and existing customers professionally and courteously.
• Respond to customer inquiries and requests, resolving issues promptly.
• Provide detailed information about products and services to customers.
• Log all customer interactions in the CRM system and endorse them to the appropriate departments.
• Identify, research, and resolve customer issues efficiently.
• Enter new customer information into the system and update existing records.
• Follow up on customer inquiries and requests with concerned departments.
• Coordinate with internal teams for follow-ups as needed.
• Make follow-up calls to customers to ensure resolution or gather feedback.
• Operate telephone switchboards, answering and transferring calls as required.
• Take and deliver messages to the appropriate employees.
• Perform basic data entry tasks as needed.
• Understand and address customer inquiries or complaints effectively, even in challenging situations.
• Recognize and document trends in customer calls for process improvements.
• Make outbound calls during quiet periods, such as courtesy checks or satisfaction surveys.
• Perform additional duties as assigned by management.
Skills and Qualifications :
• Strong communication and interpersonal skills.
• Ability to manage difficult or emotional customer situations with empathy and professionalism.
• Proficiency in CRM systems and data entry.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with call handling and customer service operations is an advantage.
• Positive attitude and willingness to take initiative
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