Customer Relationship Executive
Job ID: 615974
13 Feb 2026
Customer Service / Telecalling
Customer Relationship Management
Locally available candidates only apply for this job
The Company
Jawhar Al Rabea is one of the leading marketing and distribution companies in the Kingdom of Saudi Arabia, catering to the retail, food service, and wholesale industries. We take pride in being a major supplier to the food and feed market.
An expansion program have created an exciting opportunity to join a dynamic team dedicated to furthering growth plans for the group.
About the Role
We are looking for a customer-focused and commercially aware Strategic Account Partner to support the growth and retention of our existing customer base across multiple regions.
This role is designed for professionals who understand that strong customer relationships are the backbone of a successful distribution business. You will work closely with the Sales Team to ensure customers remain engaged, satisfied, and consistently growing their business with us.
Rather than traditional customer service, this position plays a direct role in protecting revenue, increasing basket size, and strengthening our reputation within the HoReCa community.
If you enjoy building relationships, solving problems, and creating positive customer experiences — this role offers an excellent foundation for a long-term career in sales and key account management.
Requirements
Fluency in English
1–3 years of experience in customer facing roles or sales coordination, preferably in foodservice, FMCG, or a trading company
Strong communication and relationship-building skills
Comfortable working in a fast paced business and assisting in off duty hours
Self-motivated with a results-oriented mindset
Valid driver’s license
Key Responsibilities
Customer Relationship Management
Build strong relationships with the Chefs, Purchasers and business owners
Conduct Follow up to understand customer needs and expectations
Support Revenue Growth
Promote products, new arrivals and alternatives
Encourage consistent ordering behaviour
Retain customer and reinforce long term partnerships
Coordinate with the sales team in managing existing accounts
Coordinate with the operations, finance to ensure seamless service
Key Skills and Attributes
Customer-focused approach, aiming to preserve long-term business relationships.
High energy and strong personal drive
Highly organized with strong follow through
Proactive problem solver
Team Oriented with a collaborative approach
Positive attitude and eagerness to learn
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