Role Description:
Develop a comprehensive sales strategy and sales plan aligned with market and industry trends, strategic objectives, client segments, target markets, regulatory requirements, and the organization’s strengths and weaknesses.
Formulate the QNBFS Customer Service strategy and plan in close consultation with department heads.
Grow and manage the sales pipeline based on targets, forecasts, and performance goals to enhance market share and customer retention.
Operate within departmental budgets established during the planning process.
Implement and monitor KPIs, best practices, sales efforts across all business lines, and customer service/call center performance for quality assurance.
Promote cost consciousness, efficiency, and productivity to minimize costs, avoid waste, and maximize benefits.
Act within delegated authority, delegate responsibilities appropriately, and oversee their exercise.
Demonstrate a clear understanding of the factors influencing the bank’s financial and non-financial performance.
Build and strengthen distribution channels, ensuring oversight of all customer service delivery channels and call centers.
Stay abreast of market research and industry trends to optimize service delivery channels for attracting new customers and retaining existing ones.
Develop strategic relationships with senior industry executives (CEOs, CFOs, CIOs) and maintain a strong industry network.
Gather competitive intelligence to effectively target offerings and develop marketing themes in collaboration with Trading/Research departments.
Travel as needed to meet regional institutions and foster business relationships.
Resolve customer complaints professionally and timely.
Host events and investor roadshows to demonstrate products and services.
Coordinate with QNB Group Communications for public relations, media content, and messaging.
Broaden institutional client relationships to expand the distribution of QNBFS products/services.
Lead and manage the sales team, set sales targets, and ensure targets are aligned with top-down objectives.
Reconcile sales targets with company goals and collaborate with the CEO to establish realistic yet challenging targets.
Ensure timely completion of audit-related tasks and requirements.
Distribute weekly sales reports to the CEO and relevant stakeholders.
Establish performance-based incentives for the sales team.
Maintain compliance with policies, including Information Security and ISO 27001 standards.
Provide leadership, motivation, guidance, and high standards of performance within the division.
Oversee recruitment and employee development, ensuring adherence to the bank’s values and mission.
Ensure compliance with legal, regulatory, and internal policies, including AML, sanctions, data protection, fraud prevention, and conflict of interest policies.
Apply the Three Lines of Defence principle for effective risk management.
Support operational risk framework activities such as RCSA, KRI, incident reporting, and remediation.
Maintain ongoing professional development, complete mandatory training, and participate in seminars.
Qualifications:
Bachelor’s or Master’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology; Master’s preferred.
Minimum of 15 years of relevant experience, preferably within a highly-rated international bank.
At least 8 years of experience leading a sales team for financial products, with a minimum of 5 years in a brokerage firm.
Special Required Skills:
Excellent oral and written communication skills in English and Arabic (preferred).
Strong interpersonal and presentation skills.
Knowledge of relevant laws, regulations, and industry practices.
Decision-making ability and proactive initiative implementation.
Personal integrity, self-management, and leadership qualities.
Excellent planning, organizing, and analytical skills.
Results-oriented mindset with strong negotiation skills.
Ability to communicate effectively across all levels of management.
Deep understanding of the marketplace and new business development.
Knowledge of QE & QFMA regulations (desirable).
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