Executive Community Services
Job ID: 616279
16 Feb 2026
Customer Service / Telecalling
Social Work / Volunteers / Non- profits
Investigate and resolve customer complaints , creation and enhancement of community guidelines
Locally available candidates only apply for this job; Jobseekers from any GCC country
Job Description
Contributed to the development of the overall Master Community (MC) strategy to ensure alignment with annual performance targets.
Supported the creation and enhancement of community guidelines to promote resident satisfaction and regulatory compliance.
Participated in the preparation of annual budgets in accordance with organizational timelines and financial planning requirements.
Assisted in the development and execution of strategic initiatives to improve the collection of annual service charges.
Assist in developing and improving JOP rules and regulation according to Master Community Declaration.
Serve as a primary point of contact for owners/tenants/developer/contractors, responding to all inquiries, and complaints in a timely manner.
Investigate and resolve customer complaints, escalating complex issues as needed, to ensure a high level of customer satisfaction.
Liaising with local authorities and communities to resolve day-to-day community issues.
Perform regular site inspections to assess the condition of community assets and service quality across soft services (e.g. cleaning, pest control, landscaping, security, waste management).
Monitor service provider performance against SLAs and KPIs; assist in contractor onboarding, documentation, and access management.
Provide feedback and coordinate with internal teams or service providers to address identify infrastructure concerns and escalate critical issues.
Identify opportunities for continuous improvement in system, processes and practices, focusing on efficiency, cost reduction, and productivity, incorporating international leading practices.
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