Job Title: Assistant Manager – CEP
Qualifications & Experience:
Bachelor’s Degree in Business Administration, Management, or related field.
5–8 years of experience in Customer Experience, Process Management, or related operations role, with at least 2 years in a supervisory or managerial capacity.
Requirements:
Strong knowledge of Customer Experience processes and frameworks (CEP).
Experience in process improvement, workflow management, and performance monitoring.
Excellent analytical, problem-solving, and reporting skills.
Ability to lead and motivate a team while ensuring adherence to service standards.
Proficiency in MS Office, CRM systems, and data analysis tools.
Strong communication and interpersonal skills.