Support Specialist – L1 (Bilingual) – IT Service Desk & End-User Support
Key Responsibilities
• Provide first-level IT support via ITSM tools, phone, and remote access platforms
• Triage and resolve issues related to hardware, OS, VPN, Microsoft 365, printing, and mobile devices
• Perform endpoint security checks and ensure compliance with IT policies
• Guide users on SOPs and self-help procedures
• Maintain and enhance the IT knowledge base
• Escalate complex issues to higher-level support teams
• Ensure timely resolution aligned with SLA and service standards
Requirements & Qualifications
Education
Diploma or Bachelor’s degree in Information Technology, Computer Science, or related discipline (preferred)
Experience Requirements
• 1–3 years of IT support / Service Desk experience
• Experience in customer-facing support environments
Technical Skills
• ITSM Tools & Ticketing Systems
• Remote Support Platforms
• Hardware & OS Troubleshooting
• VPN & Connectivity Support
• Microsoft 365 Support
• Endpoint Security Fundamentals
Professional Skills
• Strong troubleshooting & problem-solving capability
• Excellent communication & customer service skills
• Bilingual communication capability (advantageous)
• Strong attention to detail & service mindset
Salary, Benefits & Career Growth
Salary
Average Market Salary (Estimated): QAR 4,500 – 7,000 per month