Job Position – Desktop Support Engineer
Duration: 1yr ext.
Location: Abu Dhabi
Experience / Knowledge
-Minimum 4 years of experience in desktop/end-user support, IT helpdesk operations, or technical support.
-Strong knowledge of PCs, laptops, desktop hardware, and peripherals.
-Solid understanding of network protocols, operating systems, and IT standards.
-Experience in troubleshooting hardware, software, and peripheral devices (printers, scanners, IP phones, mobile devices).
-Experience with diagnostic and asset management tools (SCCM, Lansweeper, ManageEngine, Altiris, or equivalent).
-Ability to work independently and in a team environment.
-Excellent time management, prioritization, and communication skills.
-Ability to maintain professionalism under stress and follow customer SOPs. Essential Skills
-Windows 7/8/10/11, Windows Server 2012/2016/2019
-macOS support (latest versions)
-Active Directory, Exchange Online / Office 365 administration
-Microsoft Endpoint Manager / Intune
-Asset discovery and management tools (SCCM, Lansweeper, ManageEngine Desktop Central) Mobile device support (iOS, Android, MDM solutions like ManageEngine, Intune)
-Remote support tools (ME Desktop Central, SCCM, )
-ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, Remedy)
-Virtualization experience (VMware Horizon, Citrix Virtual Apps & Desktops)
-Knowledge of scripting (PowerShell, Bash) for automation and support tasks
-Experience with cloud platforms (Microsoft 365, Azure AD, Google Workspace) Qualifications & Certifications
-Microsoft certifications (MCP, MCSA, MCSE, or equivalent)
-ITIL Foundation V3 or V4 Certification
-CompTIA A+ and Network+ certifications (desirable)
-Diploma or degree in Computer Science, IT, or related field