Manager / Senior Manager – Carrier Business Support
Job ID: 618708
06 Mar 2026
Dubai, United Arab Emirates
Telecom, Telecommunication, Manager, Carrier Business Support, Team Handling, Good Communication Skills
Jobseekers from any country
Manager / Senior Manager – Carrier Business Support
Job Location: Dubai, United Arab Emirates
Description:
We are seeking a Manager / Senior Manager – Carrier Business Support for a strategic role within the International Wholesale division of a leading UAE telecom organization. This high-impact position manages end-to-end business support for top international data carrier accounts, drives service delivery excellence, and aligns network capacity strategies with commercial objectives.
Key Responsibilities:
• Lead end-to-end International Carrier Relations (ICR) service delivery.
• Manage data interconnect capacity planning and cost-of-sale design.
• Oversee IP Transit, MPLS, Voice Interconnect, Roaming, and Messaging services.
• Coordinate with Technology, Procurement, Finance, and Sales teams.
• Own SLA governance, MSA/OSS agreements, and carrier operational reviews.
• Manage submarine cable route dependencies and global carrier relationships.
• Act as decision authority during disaster and crisis recovery situations.
• Ensure service performance exceeds agreed customer expectations.
Requirements:
• 7+ years of telecom experience, preferably in Wholesale / Carrier environments.
• Strong exposure to International Carrier Relations and IP Transit.
• Solid routing knowledge including BGP, OSPF, MPLS, VPN, and IPSEC.
• Understanding of SDH, Ethernet technologies, and global submarine networks.
• Experience managing capacity allocation and cost optimization.
• Engineering Degree in Telecommunications / Networking.
• Strong commercial mindset with excellent stakeholder management skills.
Benefits:
• Strategic wholesale exposure and high-visibility role
• Regional and global carrier engagement
• Competitive market package
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