Digital Operations Manager
Job ID: 620015
18 Mar 2026
Graduate; Engineering Graduates/PG; MBA / Management Post Graduates
Digital Operations Management, Project Management, Data Analysis
Jobseekers from any country
Responsibilities:
Manage daily operations of mobile app, website, and self-care platforms
Monitor key digital KPIs such as MAU, DAU, conversion rate, and revenue per user
Lead root cause analysis (RCA) and ensure SLA adherence.
Develop dashboards and performance reports using BI tools.
Coordinate with IT, Network, Billing, and vendors for issue resolution
Identify friction points using analytics tools and improve conversion
Design and optimize digital customer journeys such as SIM activation, recharge,
plan migration, and complaint handling
Qualifications:
Requirement Open to all nationals
Engineering degree or MBA preferred
6-12 years of experience in telecom digital or IT operations
Experience in digital transformation initiatives
Exposure to prepaid and postpaid lifecycle management
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