Automotive Service Advisor
Job ID: 621489
31 Mar 2026
Automotive / Auto Industry
Customer Service / Telecalling
Engineering
Customer Service, Automotive Knowledge, Communication
Jobseekers from any country
Key Responsibilities:
Manage the full vehicle service process from vehicle intake to final delivery, ensuring accuracy, efficiency, and professionalism at every stage
Conduct detailed consultations with customers to understand vehicle issues and service requirements, explaining technical matters in a clear and customer-friendly manner
Build strong customer relationships by delivering high-quality service and handling complaints with professionalism, empathy, and effective resolution
Coordinate with workshop teams to diagnose vehicle issues and accurately inform customers of required repairs and recommendations
Prepare detailed Service Repair Orders in accordance with company and manufacturer policies and procedures
Ensure accurate calculation and clear presentation of costs related to parts, labor, and repairs
Provide timely updates to supervisors regarding transaction progress and customer satisfaction outcomes
Monitor repair progress closely and provide continuous updates to customers, ensuring transparency throughout the service cycle, including updates in the DMS system
Meet daily and monthly performance targets as guided by the Reception Manager
Identify opportunities for additional service sales by building customer trust and providing tailored recommendations
Ensure all payments are completed prior to vehicle delivery and job card closure
Participate in required training programs and meetings as per company and manufacturer standards
Requirements:
Minimum 3 years’ experience in automotive dealership service operations
Prior experience in Qatar or GCC automotive dealerships is highly preferred
Strong customer service, communication, and problem-solving skills
Good understanding of automotive systems and service processes
Ability to work in a fast-paced, target-driven environment
We look forward to receiving qualified candidates for this role.
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