Job Description

Customer Support & After-Sales Service Specialist

Horacle Consulting

Job ID: 621908

03 Apr 2026

Job ID: 621908

03 Apr 2026

Job Location

United Arab Emirates

Experience

2 to 5 years

Qualification Level

Diploma; Graduate

Job Function

Customer Service / Telecalling
Sales / Retail / Corporate / Business Development

Skillset

Customer Support , After-Sales Service

Preferred Jobseekers

Jobseekers from any country

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Key Responsibilities
Handle customer inquiries through various communication channels in a professional and empathetic manner.
Provide after sales support including order tracking, returns, replacements, and complaint resolution.
Ensure timely and effective resolution of customer issues while maintaining high satisfaction levels.
Coordinate with internal teams such as logistics, operations, and sales for smooth order fulfillment.
Maintain accurate records of customer interactions and service requests.
Contribute to improving customer experience processes and service quality standards.
Represent the company’s values of social impact and customer care in all communications.
Support initiatives that align customer engagement with meaningful global projects (e.g., environmental and community development).

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