Handle patient inquiries via phone, email, and in-person interactions
Provide accurate information about services, appointments, and procedures
Manage appointment scheduling and follow-ups
Coordinate with internal departments to ensure smooth patient experience
Maintain proper records of patient interactions and feedback
Assist in front desk operations when required
Requirements:
Previous experience in customer service, preferably in a healthcare or hospital setting
Excellent communication and interpersonal skills
Professional, empathetic, and patient-focused approach
Ability to multitask and work under pressure
Basic computer knowledge and familiarity with scheduling systems
Fluency in English (additional languages are a plus)