NOVO Cinemas
A Great Time Out.
WE ARE HIRING!
Loyalty Specialist
Join NOVO Cinemas and play a key role in building stronger customer relationships and driving revenue growth through our loyalty program.
Key Focus Areas
Customer Focus
Enhance customer engagement and retention.
Data Driven
Analyze, track, and improve loyalty performance.
Impactful Campaigns
Design and deliver targeted loyalty campaigns.
Cross Functional Collaboration
Work with multiple teams and partners to deliver exceptional results.
Key Responsibilities
Develop and implement the Novo Premiere Club (NPC) loyalty marketing plan to drive enrollment, engagement, and revenue growth.
Plan and execute targeted loyalty campaigns across multiple channels.
Analyze customer behavior and program performance to identify opportunities and make data-driven recommendations.
Monitor loyalty KPIs and prepare regular reports and dashboards.
Coordinate with internal teams and external partners to ensure smooth program execution.
Manage loyalty communication channels including email, SMS, and in-cinema promotions.
Requirements
Bachelor’s degree in Marketing, CRM, or a related field.
3–5 years of experience in loyalty programs, CRM, or customer engagement.
Strong analytical skills with experience in data analysis and reporting.
Advanced knowledge of Excel and PowerPoint.
Experience in email marketing and campaign management.
Bilingual: English & Arabic.
Strong communication, coordination, and stakeholder management skills.
Work Interactions
Internal:
Marketing Team
Operations
Call Center
IT Department
External:
Creative Agency
Loyalty System Supplier
What We Value
Functional Competencies
Email marketing expertise
Advanced Excel & PowerPoint skills
Strong understanding of loyalty metrics
Behavioral Competencies
Detail oriented
Clear and effective communicator
Team player with ability to manage multiple stakeholders
Quick learner and proactive