L1 Technical Support Agent
Job ID:
632501
10 Jul 2026
technical support , troubleshooting
Jobseekers from any country
🌟 Roles & Responsibilities:
🔹 Receive logged tickets from the L0 support team.
🔹 Analyze requests submitted through support tickets.
🔹 Provide first-level technical support and respond to non-technical inquiries within the agreed SLA.
🔹 Escalate technical issues beyond L1 scope to the assigned L2 team.
🔹 Follow up on escalated tickets and coordinate with L2 and L3 teams to ensure SLA compliance.
🌟 Requirements:
🔹 Saudi Nationals preferred.
🔹 Bachelor’s degree in a technical or related field.
🔹 Proficient in both Arabic and English.
🔹 Excellent communication skills.
🔹 Strong problem-solving skills and quick response capability.
🔹 1–2 years of experience in Technical Support or a related IT field.
🔹 Healthcare experience or knowledge is a plus.
🔹 Health Informatics degree is a plus.
🔹 Willingness to work onsite in shifts (A, B, C) in Riyadh.
🔹 Previous knowledge of NPHIES is a plus.
🔹 Valid transferable IQAMA for non-Saudi applicants.
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