Customer Service Specialist
Al-Qaffari Carpet Company
Job ID:
632874
15 Jul 2026
Customer Service / Telecalling
customer management , customer relationship
Jobseekers from any country
Job Title: Customer Service Specialist
Workplace: Riyadh
Required Qualifications:
* Bachelor's degree or diploma in an appropriate discipline.
Professional Experience:
* 3 to 5 years experience in customer service.
Duties and Responsibilities:
* Receiving customer inquiries and complaints and responding to them professionally.
* Provide appropriate solutions and ensure customer satisfaction.
* Follow up on orders and customer cases until they are closed.
* Coordinate with the concerned departments to address the issues in a timely manner.
* Documenting customer feedback and preparing periodic reports.
* Adhering to customer service quality standards and company policies.
Required Skills:
* Excellent communication skills.
* Ability to deal with customers professionally and solve problems.
* Proficiency in the use of computers and customer service systems.
* Ability to organize priorities and work under pressure.
• Working with a team spirit and commitment.
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