Front Office Agent
Job Location : Dubai, UAE
Main Duties :
• Orchestrate the check-in and check-out processes with high accuracy, professionalism, and warm hospitality.
• Supervise daily reception logistics, securely administering room key assignments, guest verification files, and balance processing.
• Utilize property management configurations to log guest preferences, track VIP arrival flags, and manage room inventory statuses.
• Sync closely with Housekeeping, Concierge, and Guest Relations divisions to deliver frictionless, tailor-made accommodations.
• Resolve property inquiries and immediate guest service requests promptly and effectively.
Ideal Candidate Profile
• Industry Tenure: Prior background working at the front desk of a reputable 4-star or 5-star hotel property.
• Technical Frameworks: Practical, hands-on operational knowledge of the Opera PMS software platform is required.
• Core Aptitudes: Refined communication and active listening skills, a polished professional aesthetic, and strong problem-solving traits.
• Domain Mastery: Intimate familiarity with international luxury hospitality benchmarks, phone etiquette, and concierge concierge services.
Value Proposition :
• Full-time professional engagement within an elite luxury resort setting on The Palm
• Comprehensive exposure to high-tier resort administration and operational hospitality paths
• Standard UAE statutory benefits and structural hotel onboarding provisions