Job Description

Telecom Retention Officer

Vega Premium

Job ID: 633404

20 Jul 2026

Job ID: 633404

20 Jul 2026

Job Location

Abu Dhabi, United Arab Emirates

Experience

1 to 11 years

Qualification Level

Graduate

Job Function

Telecom

Skillset

CRM , telecom

Preferred Jobseekers

Jobseekers from any country

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Vega Premium is looking for a Telecom Retention Officer to join our growing B2B team.

If you have experience in customer retention, customer care, tele sales, complaint handling, or service recovery and enjoy building strong customer relationships, we'd love to hear from you.

1. We're looking for candidates with:
· Telecom experience with du, e& (Etisalat), Virgin Mobile, telecom channel partners, or telecom call centers (preferred)
· Experience in customer retention, renewals, cancellations,
or complaint resolution
· Excellent communication, negotiation, and objection-handling skills
· CRM experience and proficiency in Microsoft Office or Google Workspace
Strong English communication (additional languages such as Arabic,
Hindi, Urdu, Malayalam, or Tamil are a plus)
· Immediate availability and own visa/spouse visa are preferred

Candidates with relevant experience in Banking, Insurance, Real Estate, or other service industries are also encouraged to apply.

Location: UAE – Abu Dhabi
Salary Range: 3k – 4k

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