Guest Service Agent
Job Location : UAE
Requirements:
• Fluent in Arabic and English (spoken and written) – mandatory.
• Minimum 2–3 years of front office experience in a reputable hotel.
• Excellent communication, interpersonal, and problem-solving skills.
• Professional appearance with a warm and welcoming personality.
• Knowledge of hotel PMS systems (Opera, IDS, or similar) is an advantage.
• Ability to work rotating shifts, weekends, and public holidays.
• Strong commitment to delivering outstanding guest service.
Key Responsibilities:
• Welcome and assist guests throughout their stay with professionalism and courtesy.
• Handle check-in, check-out, reservations, and guest inquiries efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Address guest concerns promptly and ensure complete guest satisfaction.
• Coordinate effectively with housekeeping, reservations, and other operational departments.
• Maintain accurate guest records and follow hotel policies and procedures.