Job Position – Technical Support Specialist
Company Name – SHIFT INC
Location: Jeddah, Saudi Arabia , Head Office
Are you passionate about technology and delivering exceptional IT support? We’re looking for a Technical Support Specialist to join our growing IT team. If you enjoy troubleshooting technical challenges, managing IT infrastructure, and providing outstanding customer support, we’d love to hear from you!
Key Responsibilities
– Provide Level 1 & Level 2 technical support for end users.
– Troubleshoot hardware, software, network, and connectivity issues.
– Administer Microsoft 365, Windows Server, Active Directory, and Azure AD.
– Support LAN/WAN networks, VPNs, firewalls, switches, and wireless infrastructure.
– Manage IT assets, user onboarding/offboarding, and endpoint devices.
– Monitor system performance and ensure compliance with IT security standards.
– Handle incidents and service requests through the ITSM platform while meeting SLAs.
– Maintain technical documentation and contribute to continuous service improvement.
Requirements
– Associate’s or Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
– 3–5 years of experience in Technical Support, Systems Administration, or IT Infrastructure.
– Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure AD, networking, and IT security.
– Excellent troubleshooting, communication, and customer service skills.
– Relevant certifications such as Microsoft, ITIL, CCNA, CompTIA Network+, or Security+ are a plus.