Nair Systems is currently looking for IT End User Support for our UAE operations with the following terms & conditions.
Experience:
•Key Responsibilities
● Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve
hardware, software, OS, application and connectivity issues within SLA.
● Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.
● Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior
management, in line with security and audit requirements.
● Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint;
handle password resets, mailbox support, onboarding/offboarding and workstation setup.
● Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex
infrastructure issues.
● Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.
● Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and
deployments.
● Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.
Technical Skills
Windows OS administration, configuration, imaging and troubleshooting · Banking applications & customer service familiarity · Microsoft 365
administration · Active Directory & server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·
Endpoint management (Intune, Kaspersky, Defender or equivalent).
Core Competencies
Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and
analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.
Joining time frame: Immediate
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest
[update cv in your account with required details and apply online]
Company Profile
Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.