Job Position – Sr. System Engineer
Company Name – Aintisar Technology
Location : Dubai
UAE experience is must with local language
Responsible for managing End user support activities.
Responsible for Incident Handling, Service Requests and Escalation Management.
Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses
Should be an active Team Player across various IT domains
Managing Incidents, Requests, Problem & IMAC
Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone, and others as assigned
Professional and proactive approach in resolving End User issues
Owner for Daily/Weekly/Monthly reviews for the tower
ITIL V4 Foundation Certified (Mandatory)