🌟 Essential Qualifications & Requirements
◾ Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
◾ Previous professional experience in IT Support, Help Desk, Service Desk, or Managed IT Services.
◾ Good technical knowledge of Microsoft 365, Windows operating systems, and end-user computing environments.
◾ Hands-on experience in troubleshooting hardware, software, network connectivity, and IT equipment issues.
◾ Practical experience in supporting Windows devices, printers, Microsoft 365 applications, and other workplace IT equipment.
◾ Ability to manage, track, and resolve IT support tickets and service requests efficiently.
◾ Experience in managing user accounts, access permissions, software installations, and system configurations.
◾ Basic understanding of networking concepts and troubleshooting local network and connectivity issues.
◾ Ability to coordinate effectively with IT vendors and managed service providers to resolve technical issues.
◾ Strong communication and interpersonal skills with the ability to provide professional technical support to end users.
◾ Excellent analytical, troubleshooting, and problem-solving skills.
◾ Ability to maintain IT asset records and support the effective management of technical equipment.
◾ Strong organizational skills with the ability to prioritize support requests and manage multiple technical tasks.
◾ Ability to work independently and collaboratively within an IT support environment.
◾ Commitment to maintaining IT service quality, timely issue resolution, and compliance with organizational IT policies.
◾ Employment Benefits: Provided in accordance with Trolley company policy and applicable Saudi Labor Law.