Job Description

MindPool Technologies LLC

IT End User Support Engineer

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Job id: 269511

14 Apr 2019

Job Location

United Arab Emirates

Experience

3 to 5 years

Qualification Level

Graduate

Job Function

IT - Hardware
IT - Software

Skillset

ITIL V3 Foundation Certified, IT End User

Jobseeker Nationality

Jobseekers from any Arab/Middle East country

IT End User Support Engineer

Job Location : UAE

Good Salary and benefits will be offered

Job Description :

• To provide support in operations in the domain of End User Support.
• Managing incident, request, problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.
• Install, support and maintain PC applications in a Windows 10 environment
• Engineer should be bilingual (Fluent in Arabic & English)
• Attend and troubleshoot end user tickets/incidents
• Daily checklist to ensure optimal operation of IT infrastructure
• Coordinate with IT vendors for procurement of IT assets
• Escalate to respective resolver group
• Coordinate between users and resolver groups on P1, P2 and P3 incidents

Requirements :

• Have 3 years experience as IT End User Support Engineer
• ITIL V3 Foundation Certified (Preferred)
• Need Arabic National
• Need Female candidate

Interested candidate can apply with your updated resume

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