Job Description

Manlift Group

Desk Controller

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Job id: 291346

11 Sep 2019

Job Location

Dubai, United Arab Emirates


5 to 7 years

Qualification Level

Graduate; Engineering Graduates/PG

Job Function

IT - Software


Fluent in English, Hindi will be an advantage, Computer literate with proficiency in MS office, Leadership and supervisory skills.

Jobseeker Nationality

Jobseekers from any country

Job Location : UAE

Good Salary will be Offered.

Requirement :

• Scheduling operations supervisors on site "familiarisations" & "off-hire inspections". Monitoring the delivery of machines and assigning tasks to the operations supervisors
• Attending to incoming hire desk related calls, distributing incoming calls as required.
• Prepare training/familiarization certificates of customer's operators who were trained.
• Attending to incoming hire desk related calls, distributing incoming calls as required.
• Preparing hire agreements and emailing/faxing to the customer.
• Following up hire agreements, LPO's prior to delivery of machines.
• Coordinate with Sales Manager & prepare the "priority machine list" to be shared with Sales, HD & Technical. Based on this priority list, technical will prepare and make the machines ready for delivery.
• Ensuring all paperwork is completed and filed in coordination with the Workshop Manager to ensure machines are ready to dispatch to clients.
• Arranging the correct transport to deliver the machines after coordinating with site persons and sales managers for delivery & collection times, site location details & specific site access needs.
• Preparing the delivery notes and providing them to the transporter.
• Maintaining current utilization reports, ops supervisor schedule reports, and equipment availability reports
• Collecting / following up for the acknowledgement by the customer / client.
• Preparing a job file against each machine & filing the documents, including delivery note acknowledgements.
• Forwarding the information and updating the "daily movement sheet".
• Scheduling and preparing off hire notes as per the instructions from customer letter and Sales Staff.
• Arranging the transport to return the equipment back in coordination with the customer.
• Inspecting faxes, liaising with the Sates staff & technical staff closely, for coordination of each specific job.
• Preparing off hire notes and delivering the appropriate files to accounts dept, to generate the invoices.
• Maintaining machine movement sheets and cross checking the transport invoices.
• In conjunction with the CM, preparing& maintaining damage reports, estimating cost in coordination with Technical Department and coordinating with sales staff for the generating of invoices accordingly.
• Assist in follow-up payment of damaged equipment invoices.
• Recording required details for clients who have completed their equipment 'familiarisation' from operations supervisors. Including preparation of relevant documents and forwarding these to the customers.
• Prepare any relevant month end finance reports to assist the accounts department.
• Maintenance and updation of live reports - MAT tool, Transport recovery sheet, priority machine list, rental log inquiries, de-fleet machine status and damage recovery log.
• Efficient and discipline use of the "Machine availability tool" and relevant key performance indicators reports completion
• Degree or diploma in engineering/ or management
• Minimum 5 years of experience with at least 1 years in a supervisory role.
• Leadership and supervisory skills
• ERP experience is essential
• Enthusiastic and Self-motivated
• Team player with excellent communication and people management skills.
• Negotiations skills
• Computer literate with proficiency in MS office
• Fluent in English, Hindi will be an advantage.

Interested Candidates Can Apply

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