Job Description

Customer Service Executive

City Exchange

Job ID: 622496

10 Apr 2026

Job ID: 622496

10 Apr 2026

Job Location

Dubai, United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service and good communication skills.

Preferred Jobseekers

Jobseekers from any country

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Job Position – Customer Service Executive
Location: Dubai, UAE
Job Type: Full time

Key Responsibilities:
Handle customer transactions related to remittance and foreign exchange.
Provide accurate information on exchange rates, services, and products.
Ensure high levels of customer satisfaction through prompt service.
Address customer queries and resolve issues efficiently.
Maintain compliance with internal policies and regulatory requirements.
Support daily branch operations and reporting.

Preferred Qualifications:
Previous experience in customer service or financial services (preferred)
Strong communication and interpersonal skills Basic computer knowledge (MS Office and systems)
Ability to work in a fast-paced environment
Indonesian language proficiency.
Preferred Nationalities: Indonesian Only
Salary & Benefit: As per benchmark and industry standard.

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