MOHAMMAD YOUSUF ZAKIR
CIO/IT Director/Head of IT/Group IT Manager
BSc, DSM, ITIL Expert, MCSA, MCSE, CCNA; Email: myzakir@gmail.com; Mobile: +966.503260392
Trusted Business Partner – Executive Collaborator – IT Team Mentor
25+ years of IT experience including 15+ years of IT Management. Strategic executive with CIO-level success in global planning, capacity/cost projections, business solution, and IT service delivery. Result-oriented professional, recognized for taking on major initiatives, adapting to rapidly changing environment and resolving mission critical issues to ensure bottom line success. Proven areas of expertise include:
? IT Strategy & Execution ? Executive Leadership & Communications ? IT Budget Management
? Portal & KMS ? IT Operations, On-Site/Remote Teams ? Policy & Procedure Enforcement
? Project Management ? Contract Negotiations & Management ? Vendor and Customer Relations
? IT Risk Management ? BCP, DR Planning & Management ? Team Building & Direction
SELECTED ACHIEVEMENTS/ACCOMPLISHMENTS
? IT Department Setup: Strategic planning, staff recruitment, training, outsourcing, outsource contract negotiations & mentoring – has done successfully for 2 x companies
? Data Center Build-Outs and Upgrade: Built out 2 x data centers from conception, hardware sizing to implementation and upgraded two data centers for efficiency and density
? Security & Disaster Recovery: Developed and implemented information security, risk assessment, mitigation, backup/recovery and DLP strategies. Based on this successfully recovered/restored data 2 x times & network services 3 x times
? ERP (SAP): Strategically contributed and jointly spearheaded SAP HR, MM, FICO & ESS (employee self service) implementation
? Infrastructure Design/Redesign: Orchestrated the communication infrastructure setup(Fiber, LAN/WAN, Tels) at King Abdulaziz Int’l Airport (KAIA) Jeddah, Medinah Airport, Jeddah Sea Port, Yanbu Sea Port, and 8 borders/Land Points of Saudi Arabia for Umrah pilgrims TasHeel project.
? Cheques Processing Unit Setup(CPU): Spearhead the CPU from scratch that handles a-z automated electronic processing/operations of Saudi Riyal Travellers Cheques(SRTCs) and Hajj Service Payment Cheques(HSPCs).
? IT Service Desk: Successful ManageEngine Service Desk plus implementation for IT and CAD dept with more than 1250 nodes and 20 technicians that serves the purpose of resolving IT/CAD issues easily in timely manner
? System Upgrades & Conversions: Twice in GPT refreshed servers HW, upgraded the infrastructure and twice migrated users to up to date available tech that increased data/information access performance and improved business data/metrics visibility.
? Collaborative Portal: Planned designed and implemented state-of-the-art Meet-&-Assist Collaborative application systems for Motamer’s (Umrah Pilgrims) (www.TasHeel.com).
? 24 x 7 Systems Access: Successfully implemented VDI, VPN, GOOD, BES - anytime, anywhere network access solution allowing secured access to all corporate resources with 99.98% availability
? Office Transformation & Relocation: Successful transformation and relocation of TasHeel and EXSAB group of companies to one building in 2008 from different location. Orchestrated IT implementation for this new building with data center.
EDUCATION (Academic)
Bachelor of Science (BSc) – 1990
Diploma in Systems Management (DSM). (Intensive one year program)
EDUCATION (IT Certifications)
ITIL V3 Expert (ITIL Expert)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
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EDUCATION (IT/Professional Trainings)
ITIL V3 Foundation
ITIL Intermediate SO, PPO, RCV, SOA
ITIL Expert - Managing Across Lifecycle (MALC)
Red Hat Certified Engineer (RHCE) – Red Hat, INDIA (www.in.redhat.com)
Microsoft Certified Systems Engineer – Microsoft Arabia, Saudi Arabia
Oracle Database Administration – Saudi Oracle, Saudi Arabia
Oracle with Developer 2000 – Oracle Partners, INDIA
Novell Network 3.x - Nahil Computers, Saudi Arabia
Networking Concepts - Bits & Bytes, INDIA
PROFESSIONAL EXPERIENCE
Total 26 Years (>Saudi Arabia – 25 Years, >India - 1 Year)
EMPLOYMENT HISTORY(Saudi Arabia)
1) IT Manager From Apr 16.2009 to Present (9.6 Years)
GPT SPM Ltd, Airbus Defence and Space/Saudi Arabian National Guard, Riyadh, KSA
GPT operates the Saudi Arabian National Guards IT & telecommunications network across the whole of Saudi Arabia and as prime contractor, also manages all new capability and upgrade projects on the network. It has been fulfilling this role since 1978.
Tasks/Responsibilities in progress:
? SAP (MM, HR & FICO) implementation plus ESS (Employee Self Service)
? Shouldering responsibility of providing strategic direction related to IT integration and infrastructure.
? Playing a key role in allocating resources and recruiting staff in cost effective manner in order to maintain quality and service provided by the organization.
? Efficiently re-organized and developed IT department from scratch in Riyadh
? Interacting and demonstrating ROI on capital information technology infrastructure expenditures.
? Contributing in identifying, innovating and presenting IT opportunities so as to improve operations, reduces costs, increase efficiency in order to lead a positive impact.
? Developed policies, procedures, priorities and technical standards in relation to information technology.
? Spearheading cross-functional technology teams in project planning, budgeting, process improvement, etc. and coordinating with various technology resources for entire organization
? Significantly contributed in migrating to new infrastructure plus users, data & servers to new domain with state-of-the-art technology.
? Secure VPN/RDS/VDI (up and running 24x7) for users
? Implemented secure Tandberg/CISCO VTC solution that saved enormous traveling cost
? Overseeing provision of end-user services, including help desk and technical support services.
? Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
? Developed and reviewed budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
? Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
? Pivotal in building standard Laptop / Desktop image for various users with specific software requirements.
2) IT Manager (& Member of the Management Committee) From Jan 31.2006 to 15.Apr.2009 (3.2 Years)
TasHeel Group
TasHeel Group, established to provide Modern Support Services in various sectors of the business, its major & huge activity is to serve Umrah pilgrims in best possible hassle-free way, and to make their pilgrimage a wonderful experience from the minute of their arrival until they leave the Kingdom Of Saudi Arabia.
Designed, implemented & managed IT Services at Saudi Arabia’s 14 locations, Airports, Sea Ports & borders. Full responsibility over IT, telecommunications infrastructure, and operations with overall decision-making authority. Directly managed 2 managers and team of 14 personnel while reporting to CEO. Cont…/3
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? Provided strategic direction to the senior management on IT
? Explained and worked closely with CEO evaluating new technologies and calculating financial ramifications
? Articulated the effect of new technologies and systems on business operations
? Worked closely with the business to identify opportunities for more efficient processes and systems
? Accountable for capturing, storing and protecting various important assets of the organization.
? Was responsible for vendor negotiation and selection as well as identification, hire, and management of external consultants and their engagements.
TasHeel Meet & Assist Project:
TasHeel staff/users sitting with immigration staff at Int’l Airport Jeddah, Jeddah Sea Port, Madinah Airport, Yanbu Sea Port and all other Saudi Borders (Port of Entry) to serve the Umrah Pilgrims.
? Significantly contributed in laying/running Fibre/UTP cables at various locations like airports, sea ports and land points so as to build LAN IT infrastructure at locations/site with three fiber route/rings (KMs of Fiber optic cables used)
? Played a key role in implementing Huge / Enterprise Collaborative Application System / Portal (from conception till implementation i.e. design, arabization, integration with GOV/Private websites thru web services and QA testing, transitioning and management).
? Gained expertise in implementing Data Centre Setup / Redundant WAN Links / 13 Locations Online Connectivity and with 150 Umrah agents access, plus 4 GOV affiliates.
? Pivotal in designing Port of Entry (online and offline application).
? Shouldered responsibility of undertaking activities related business continuity planning and implementation (Data Centre implementation at two different locations / sites / cities).
? Planned and successfully implemented infrastructure improvement projects utilizing high-availability technologies leading to improved systems and network infrastructure availability from 95% to 99.99%.
? Communication Infrastructure project implementation at all above mentioned TasHeel operated locations and from all above mentioned location to Data Center. It’s a high bandwidth requirement say from 10 to 50 Mbps from each point.
? Liaised with General Authority of Civil Aviation (GACA), Sea Port Authorities, Border authorities, Civil and Electromechanical contractors to carry out the job at Airport, Sea Port and Land Points.
? Datacenter Setup, IT operations at locations & Datacenter, Affiliates and Users Training
? Liaised with vendors, contractors & solution providers to ensure that work is carried out according to timescales, budget and specification.
? Contract negotiations and SLA for Service and Support (24x7 coverage) at all TasHeel operated locations.
ABYAR (TasHeel’s Sister Company) UK Visa Application Center Project:
UK Embassy outsourced its Visa Application Center Operations. New Building, new office, new staff, all together it’s anew setup
? Hardware Sizing, Communication Infrastructure setup according to UKV standard
? IT Security evaluation and implementation according to UKV standards.
? Primary and backup broad band installation and activation from Riyadh, Jeddah and AlKhobar.
? The entire IT setup at Visa Application Center.
? 100% redundancy at every level
? User Acceptance Test (UAT) and security audit
? CCTV camera installation with video footage recording
Project: EXSAB New Building
HRH. Prince Shift all eight companies from different locations to one premises (Group Name EXSAB)
? Entire IT Infrastructure planned, designed, installed, tested and successfully implemented
? Collocation of different types of Servers and applications commencing different businesses from different offices at one place.
? Infrastructure provision for future IP telephony implementation
? CCTV security systems installation.
? High bandwidth WAN availability for all businesses/companies based on their requirement
? 100% redundancy at every level
- TasHeel VIP/First Class Lounge:
? Located at North Terminal Jeddah King Khalid International Airport
? Internet Café’s at Ground and First Floors (with Failover connection) for passengers
? Wireless Internet connectivity for passengers
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3) IT Manager (& Member of the Management Committee) From Apr.1998 to Jan 30.2006 (7.10 Years)
Saudi Travellers Cheque Company. (STCC).
Saudi Travellers Cheque Company.,(STCC) is owned by eight major local banks of Saudi Arabia, under the umbrella of Saudi Arabian Monetary Agency(SAMA) for the issuance of Saudi Riyal Travellers Cheques(SRTCs), Hajj Service Payment Cheques(HSPCs), Saudi Umrah & Hajj Card(SUHC) prepaid ATM card. (www.SaudiCheque.com)
? Enterprise Wide IT Architecture & Integration and IT Infrastructure & ePLAN/eProject Documentation
? Brought All Systems in Organization to Y2K Compliance
? Multimillion-SR Cheques Processing Unit setup was implemented successfully to deliver the following:
A-Z automated electronic processing/operations of Travelers Cheques and Hajj Service Payment Cheques
- Eliminated the manual processing of the cheques - Reduced costs for cheque processing
- More efficient way of cheque processing - Can easily scale to meet demand
- Reduced operational risk - More efficient access to information
- Improved quality and reliability - Risk reduction and delivering cost saving
? Has Build a comprehensive, customer centric IT Infrastructure.
? Managed IT function more economically.
? Developed, implemented bold and aggressive IS plans and policies to support the organizations IT alignment.
? Liaises with vendors to ensure that work is carried out according to timescales, budget and specification.
? Adequate and up-to-date documentation preparation for the support of products and systems.
? Zero Tolerance and high availability systems planning
? Assisted Management and Finance Dept. in developing activity plans and budgets.
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4) Network & Database Administrator From Apr.1996 to Mar.1998 (2 Years)
Saudi Travellers Cheque Company. (STCC).
5) Asst. Programmer & Network Admin. From Apr.1993 to Mar.1996 (3 Years)
Saudi Travellers Cheque Company. (STCC).
EMPLOYMENT HISTORY(India)
6) Course Coordinator/Trainer From Oct.1991 to Dec.1992 (1.2 Year)
APTECH, India
APTECH is one of the leading Computer Education Institute/Firm in India, which has got more than 130 branches all over India, Head Office Bombay/Mumbai. The institute’s mainstream of business is training to members in the field of Computer Software Technologies.
Have successfully taught various computer courses to the following:
? Government Employees
? Corporate Employees
? College Staff
PROFESSIONAL CAPABILITIES & SKILLS
? Capable of understanding exactly what the board’s expectations are
? Able to work well under pressure and make sound judgments at hectic times.
? Establishing performance standards.(Leadership, Attitude, Teamwork, Cooperation and Respect)
? Can Travel between international, national, regional, and local offices.
? Outstanding presentation, leadership, and communication skills.
PERSONAL DATA
- Nationality : Indian - Age : 49 Years
- Marital Status : Married (4 kids) - Dependents : Five (5)
- Mobile No : +966-503260392 - Email : myzakir@gmail.com
Thanks and Regards,
Mohammad Yousuf Zakir
BSc, DSM, ITIL Expert, MCSA, MCSE, CCNA
(+966-503260392), myzakir@gmail.com