MARIMAR CANLAS REBOLLEDO
PERSONAL INFORMATION
Address : Al Murraqabat Road, Deira Dubai UAE
Mobile No. : 00971526275363
E-mail : marimarrebolledo0225@gmail.com
Date of Birth : February 25, 1985
Nationality : Filipino
PROFESSIONAL SUMMARY
In my years of experience, I offer trustworthy, dependable and outstanding working – relationship, where the challenges of doing a good job may satisfies the needs and values among others, dedicated in my assigned duties with marked excellence on my work and established a career where I can apply a highly motivated among all other nationalities, to unify my works and efforts towards my goals and enhance my skills in order to be recognized, to be acknowledged, as to contribute in the growth of the company.
SKILLS AND STRENGTH
Knowledgeable of MS office Operation, Opera, Internet Browsing, Date encoding, MS Outlook
Disciplined and responsible in all facets of my services
Utilizing my capability to interact with different kind of people with the ability to speak and write effectively
Comply and honor all the request of my superiors which may or may not fall in my normal duties
Displaying aggressive hospitality that can manage less supervision self-motivated and hardworking who is ready to work under pressure
PROFESSIONAL EXPERIENCE
LOBBY MANAGER, FRONT OFFICE DEPARTMENT ( July 2016 till Present )
City Max Hotel Bur Dubai – DUBAI, UAE
• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Assists reception, cashier, concierge and bell captain during they are busy.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Authorizes charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
• Follows up in credit check report, liaise with credit manager.
• To responsible for front office operation during the absence of Front Office Manager.
• To discuss all matters that needed to follow up with the next shift Reception Manager.
• Approves the working schedule for the front office attendants and submits them to front office manager.
• Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, night manager, and their shift leaders.
• Assigns and Approves Duty roster for all Front desk staffs.
• Recruit new employees, then orient and train them for their specific job description
• Conduct semi-annual/annual evaluations of employees and provide guidance about potential improvements in each employee’s performance
• Ensure company’s policies and security requirements are met
• Keep updated records of office expenses and costs
• Monitoring and investigating online reputation, e.i. Revinate, Tripadvisor.
SHIFT LEADER, FRONT OFFICE DEPARTMENT ( January 2014 - June 2016 )
City Max Hotel Bur Dubai – Dubai, UAE
• Prepare documentation for daily business
• Ensure prompt, efficient and courteous reception of guests
• Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times, allocating meal breaks sensibly
• Full awareness of current daily status of the hotel, daily functions, events, VIPS and group arrivals
• Communicating, handling and recording of complaints
• To ensure that that no information regarding guest names, details or room number is given to unauthorized persons
• Ensure unidentified persons are not allowed to access to guest rooms
• Strong relationship with guests and internal customers
• Strong relationship and communication with other departments, especially Reservations
• Reporting of issues if arises, suspicious characters or suspect packages
• Security of payments and alert to fraud
• Awareness and report on competitor and industry updates
GUEST SERVICE AGENT, FRONT OFFICE DEPARTMENT ( January 2013 – December 2013 )
Grand Excelsior Hotel – Dubai, UAE
• Develops high quality relationships with guest, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Registers guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Ensure that guest' are attended quickly and any complaints to be tactfully and diplomatically. Forward complaints to FOM or Duty manager when necessary.
• Check the credit limit repot and discrepancy report and to conduct follow up and necessary action accordingly.
• Ensure that there are ample stocks of all items and initiate requisition for supplies running low.
• Do and ensure that the police report is done (intranet).
• Uses suggestive selling techniques to sell rooms and promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possesses a working knowledge of the reservations department. Take same day reservations, and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment, Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures
• Processes guest check-outs.
• Reads and initials the pass-on log and bulletin board daily. Aware of daily activities and meetings taking place in the hotel.
FRONT OFFICE CUM CASHIER, ACCOUNTS DEPARTMENT ( January 2010 – December 2012 )
Hotel Holiday International – Sharjah, UAE
• Receive memos and/or any follow up actions and instructions pertaining to shift correctly
• Handled large amount of cash and related documents. Balanced cash drawer at close of shift.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio. Ask signature of the guest account to the Company.
• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure.
• Counts money, gives change and issues receipt for funds received.
• Calculates discounts or references; requests customer identification for certain discounts and receipts as required.
• Maintains sufficient amounts of change in cash drawer.
• Balances cash drawer and receipts; documents discrepancies
• Smile and greet customers in a welcoming manner.
• Receive, direct and relay telephone messages and fax messages. Maintain the general filing system and file all correspondence. Maintain an adequate inventory of office supplies.
• Handle guests' concerns. Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
OUTLET CASHIER, ACCOUNTS DEPARTMENT ( November 2009 – December 2009 )
Hotel Holiday International – Sharjah, UAE
• Operate POS cash register.
• Collect checks from different outlets
• Enters purchases into cash register to calculate total purchase price.
• Advise guest on purchases and provide excellent customer service.
• Developed reputation for prompt, efficient service with high level of accuracy.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compile and maintain non-monetary reports and records.
• Developed constructive working relationships with others.
OFFICE SECRETARY CUM RECEPTIONIST, ACCOUNTS DEPARTMENT ( May 2007 – July 2007 )
La Suerte Construction Firm - Tarlac City, Philippines
• Daily updating of manpower attendance.
• Encodes all data in the preparation of daily, weekly, and monthly reports.
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Maintaining files
• Handling incoming & outgoing calls
• Attending Visitors.
• Interaction with vendors & clients.
• Receiving & sending E-mails.
• General Correspondence
• Performed tasks being assigned.
EDUCATION
Bachelor of Science in Business Administration, 2007 College of the Holy Spirit
Major in Financial and Management Accounting Tarlac City, Philippines
TRAININGS ATTENDED
Supervisory Training - 8 Modules
May 2014 – December 2014
City Max Hotel Bur Dubai – Dubai
Reservations, August 2013 - September 2013
Dhow Palace Hotel - Dubai
Accounts Payable, September 2011 – November 2011
Hotel Holiday International – Sharjah
On the Job Training, September 2006 – February 2007
Philippine National Bank
On the job Training, October 2005 – March 2006
Equitable PCI Bank