Falah Khan
MUSHEIREB 3, Flat no 307, Doha, Qatar
Valid Resident Permit (Until Nov 2020)
E-Mail: simplydgorjus@gmail.com | Mobile: +974 70070714
A qualified Technocrat seeking Challenging role in Solution Delivery functions as...Business/QA Analyst
Professional Brief
? A competent IT (QA) Professional with 7.8 years of total experience including close to 1.5 years of International (Onsite) tenure; for Swisscom Client in Switzerland ,SHAW Cable Systems, Canada and Wind Tre, Finland.
? Expertise in Business Analysis (Requirement Gathering) including User Interaction & Business Process Study (AS IS), Functional Specification Development (TO BE), GAP Analysis/Process Flow and Proof of Concept Presentation
? Acquired significant experience of 7.6 years in Telecom domain, specifically in the areas of BSS (Order Management, Customer Management, Products & Billing) and OSS (Network Inventory, Service Provisioning, Service Assurance)
? Extensive experience of working on AGILE methodology in multiple projects
? Expertise in MS-Visio professional for process flows, Organization chart and wireframes
? Requirement analysis and testing of Digital platforms like E-shop/E-care for B2C & B2B customers,CSR toolbox,POS toolbox and credit decision tool
? Requirement analysis for BI analytics reports, CRM,Rating and Billing, Field force management, Oracle ERP,Collections and Payments
? Hands on experience of working on Siebel CRM Application, BI Reporting,Matrixx online charging system (OCS),NC Infinys Rating and Billing system (RBM), Oracle BRM (Billing and Rating Management), Collections, Payments NC TOMS Solutions 9.0 (Service Activation and Fulfilment with integration to RBM), TIBCO Middleware, FFM (Field Force Management), HPSA Provisioning, SQL Developer, Oracle ERP
? Hands on Experience on QC Tools: HP-QC and JIRA for successful analysis of bugs & test scripts and HP-QTP for Automation Testing
? Possess Expertise in Requirement Analysis, Test Planning/Execution, Test Strategy, SIT, UAT, Production support, E2E and Hardware Testing
? Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational skills and excellent communication & interpersonal skills.
Expertise
? Operating Systems: Windows (XP,NT,98, 2000, 2003)
? Languages: C,C++
? Tool/Utilities: MS-Visio (Professional edition 2016),BI-Analytics tools ,HP QC 10.0, Infinys (Geneva 5.3, RBM 5.3, CAM 5.3, CAM 5.0), QTP ,TOSCA automation tool, JIRA, WinSCP, Oracle BRM,TIBCO,Load Runner,Toad,Putty,FFM, HPSA, Offering Catalogue UI & TUI,Fiddler,Weblogic Server,SQL Developer, Postman API , SIA gateway tool
? Products: Siebel 8.1, Net Cracker TOMS Solutions 9.0, Qvantel CRM,Matrixx for online charging system, Qvantel digital channels
? Domain Knowledge: Communications (Telecom)
Professional Scan
? Qvantel Software Solutions Ltd : From 17th May 2017 to 31st Oct 2018
? Capgemini India Pvt Ltd :From 19th May 2016 to 9th May 2017
? NetCracker Technologies :From 9th Dec 2013 to 13th May 2016
? Mahindra Satyam (Now Tech Mahindra): From 22nd March 2011 to 29th Nov 2013
Onsite Tenure
? Qvantel Finland (for Wind Tre Italia client) –Onsite 1 month
? Shaw Cable System,Calgary,Canada –Onsite 4 Months (Multiple Business Visa Visits)
? Swisscom (Bern, Switzerland): Onsite 12 months (Work Permit)
Achievements:
? Received Multiple Appreciation from client at onsite for ability to mingle, interact and train Business Users
? Prepared exhaustive Knowledge Transfer Documents, User Manuals and a customized Estimation Template well received by client.
? Received appreciation from client for helping identify multiple Change requests/Process Improvements with Business.
Academic Qualifications
Degree Specialization University Year of passing
Graduation B.E. (Computer Science) Rajiv Gandhi Technical University 2010
Trainings
Sl# Title Location Organized by Duration
1 ELTP Training MSTC Mahindra Satyam (Now Tech Mahindra) 12 Weeks
2 Fast Track Case Study on Automation MSTC Mahindra Satyam (Now Tech Mahindra) 4 Weeks
3 ISTQB Training and Certification Hyderabad Mahindra Satyam (Now Tech Mahindra) 1 Week
4 OSS Core Components Training Hyderabad Netcracker Technologies Solutions 3 Weeks
5 NetCracker Infinys Rating and Billing Component (RBM) Hyderabad NetCracker Technology Solutions 2 Weeks
6 Matrixx Online charging system (OCS) Finland Qvantel,Finland 2 weeks
Client Engagements
1. Project Name :
Client Wind Tre, Italia
Role Analyst
Organization Qvantel Software Solutions Ltd, Hyderabad
Duration 05/2017 – 10/2018
Team Size 30 Processes: Provisioning, CRM,Fulfillment,Payment,Revenue Management, Order Management,Top-ups,Online charging
Environment
(with skill versions) Software
Application: Qvantel CRM, Qvantel Digital Channels, Matrixx online charging system (OCS)
Database: Cassandra(DB)
Tools: Postman API ,Putty, SIA gateway tool
Project Description
Qvantel Project for WIND Tre is to deliver its Full Stack Product and build a platform that is capable to handle CRM, Customer Support and Assurance, Billing & Invoicing for Pre/Post-paid and integrate the system with 3rd party vendors and legacy systems. Integrations included Provisioning through EMA, Payments & Gateway, Top Up Gateway, Address Validation system, SIM block/unblock to name a few. This project followed an AGILE methodology for quick customer deliverables, rectifications and satisfaction. Qvantel in alignment with Matrixx Online Charging System provided solution for prepaid and post-paid for rating & charging. Qvantel delivered successful Service Activation/ Upgrades/ Downgrades etc. through its Fulfilment & Assurance capability by building platform like E-shop/E-care for B2C & B2B, CSR Toolbox, and POS Toolbox.
Contribution
As a Analyst , was responsible for
• Requirement Analysis ,fit gap analysis and creation of software requirement specification document
• Creating Requirement Traceability Matrix
• Work with the Functional team to prepare Use Cases and creation of functional design document
• Preparation of Business Process flow diagrams and providing demos to client on various functionalities.
• Actively Involved in Interaction with Business, Requirements and GAP Analysis along with Change Request Management
• Imparting training to new members joining the Project on Business Processes
• Test Lead during SIT, Regression, Integration and E2E Testing phases
• Supported UAT and was the Point of contact for testing activities
• Training to the product support team prior to the rollout of the software to production
2. Project Name : Cable and Wireless (CWC) Mobility
Client Cable and Wireless Communications (CWC)
Role Tech Lead Cum Analyst
Organization Capgemini India Pvt Ltd, Hyderabad
Duration 05/2016 – 05/2017
Team Size 20 Processes: Provisioning, Rating&Billing, CUG, Credit Control, Collections, Sim Management, Loyalty points across various modules like OE, OM, CIM, CAM, OPF
Environment
(with skill versions) Software
Application: Cerillion CRM, Liberate CRM, Comverse, ESB, Sigma SMP
Database: Cerillion Database, Liberate Database
Tools: WinSCP, Putty
Apps. Server :Cerillion Server
Project Description
Cable & Wireless Communications (CWC) is a full service operator, with businesses in Panama, the Caribbean, and the Seychelles, that provides support and services to all customers, connecting people with information, entertainment and each other through their mobile, fixed, and broadband and TV services. The Mobility Project will be divided into two phases:
Phase 1: Provide new BSS/OSS architecture for mobile services in Barbados. Migration of existing mobile subscribers in Barbados in Liberate / SMP platforms. This document covers this phase.
Phase 2: Launch of new mobile services for Trinidad and Tobago (Green Field) using the new BSS/OSS systems. Not in scope of this document.
Contribution
As an Analyst, was responsible for
• Requirement gathering and Analysis
• Creating Software requirement specification document and Requirement Traceability Matrix
• Creation of Functional Design Document and use cases
• Root Cause Analysis, UAT Testing, UAT Showcase Demos
• Coordinates Testing Activities from Offshore. Managed Team of 8 Test Analysts in different Projects.
• Involved in Preparation of Training Manual , Reporting, Risk Analysis, Data Gathering & Analysis,
• Preparation of Test Strategy Document•
3. Project Name : SHAW SIT
Client SHAW Cable Systems, Canada
Role Business/QA Analyst
Organization NetCracker Technologies (Hyderabad and Canada)
Duration 07/2014 – 07/2015
Team Size 30 Processes: Product Catalog ,Order Entry, Order Management, Field Force Management, Service Activation and Fulfillment, Telephone Inventory, Hardware, HPSA Provisioning
Environment
(with skill versions) Software
Application: NC TOMS Solutions 9.0 (Service Activation and Fulfillment ), NC Order Entry &Management
Database: NC Database, Oracle
Tools: Putty, WinSCP Oracle BRM,CBS, Fiddler (Logs Tracker),SQL Developer, JIRA, Shaw tools, Inventory Tool for h/w & TN generation
Apps. Server – NC Server, WebLogic Server
Project Description
Netcracker engagement with SHAW will be to deliver services to SHAW Cable Systems as part of System
Integration Testing, System Testing, Regression Testing and Acceptance testing of the full suite from service layer and later e2e from presentation to backend systems via service layer. It mainly Includes Customer Order Entry and Order Management on Net Cracker TOMS Solution (Activation and Fulfillment On all Line of Business).This has Manifold Benefit which Includes Increased Speed, better Performance, Increased Bandwidth, Advanced Technology, More Flexibility and overall customer satisfaction.
As an Analyst cum Lead, was responsible for
• Requirement gathering and Analysis
• Creating Requirement Traceability Matrix and business requirement document
• Fit gap analysis and creation of functional design
• Lead various Testing Projects like Invoice Content and Presentation, Home Phone External, Duration Calculation, FFM Mobile Hardware Swap, Point Of No Return, Regression Testing & Real Hardware testing.
• GAP Analysis: Assessing current DSET Knowledge gaps and propose methods of improvements
• Meetings with customer manager, customer representatives and present the analysis. Set Expectations, floor walking, presentations with client to understand gaps.
• Carry out Defect Triage at Onsite/offsite
• Preparing various knowledge transfer document for SHAW and sharing with the team
• Planning the end to end flow of business scenarios (front end to backend)
4. Project Name : ALL IP
Client Swisscom Mobile AG ,Switzerland
Role QA Analyst
Organization Tech Mahindra (Switzerland and Hyderabad)
Duration 07/2011 – 07/2013
Team Size 30 Processes:CustomerAccountManagement, Order Management (Telecom Business Bundles and Product Offerings over Fiber ), Fiber to the Home, Retention
Environment
(with skill versions) Software
Application: Siebel eCommunication 8.1, Net Cracker (Fulfillment and Assurance),SAP-SD (Sales and Distribution),OMS (Order Management System), COPE (Common Order Process Engine), Portal Infranet Billing (BRM),WFM (Work Force Management)
Database: Oracle 10g
Tools: Mercury Quality Center 10.0 , QTP,MS Office, TOAD,TIBCO
Apps. Server – Siebel
Project Description
ALL IP (Fiber to Home): All IP Represents an Innovative and Highly Advanced Step by Swisscom wherein all Main Telecom Business Bundles and Product Offerings are to be provided to Customer over Fiber Instead of Copper.
All IP Mainly Comprises of two main Areas namely Fulfillment and Assurance. All IP Fulfillment is for Activation of Swisscom Business Bundles and Services e2e. It also Includes Adoption or Changing the Existing Bundle over Copper to new Fiber Access. Customer can wish to Upgrade and downgrade their Existing Product. Tech Change, Move from one location to another and backward Logistics also constitutes an Important Part.
All IP Assurance Covers Incident Management, Change Management, Work Force Management, Resource Inventory, Outage Notification, Configuration Items
Contribution
As a QA Analyst, was responsible for
• Study and Analysis of business use cases and functional requirements
• Interaction with Business Team, Architects and developers for robust preparation of Business scenarios
• Various Knowledge Transfer Documents made for ALL IP Project and Shared with the Team
• Mentored the Team Members working at Offshore
• Was Actively Involved in Developing Automation Framework (QTP) for Address Validation at Onsite
• Mapping the End to End Flow of Business Scenarios (Front End to Backend including Middleware)
• Preparation of the Test coverage for the functional areas
• Execution of Test Cases and Tracking of Defects from Q.C 10.0
.
Personal Information
DOB : 15th Aug. 1988.
Skills : Requirement Analysis, User Stories, Gap Analysis, BI Analytics report, Test
Approach SIT, Defect Tracking/Analysis, UAT, Production support,
Excellent Communication and Verbal Skills
Current Location : Doha, Qatar
Visa Status : Valid Resident Permit (Until Nov 2020)