OBJECTIVE
Dynamic and focused Administrative Support professional with a strong desire and drive to cultivate the necessary skills to perform in a demanding and supportive business environment. Performance-driven, strong organizational, customer service management, human resources and communication skills. Currently holds a Secret Security Clearance and CAC.
EDUCATION
Bachelor’s Degree, Business Administration | Liberty University
2017
3.45 GPA
The National Society of Collegiate Scholars (NSCS)
Certification, Business Administration | Liberty University
2016
EXPERIENCE
Field Operations Coordinator| Envistacom
02/2019 – PRESENT
• Ensure that all employees are following the contract, provide support to the government and fix any issues relating to these processes.
• Book CONUS and OCONUS Travel for all new and existing employees on the Managed Services team.
• Perform administrative duties, including scheduling, maintaining files and coordinating all visa, CRC, DOCPER, TESA, and other requirements needed by the government so the personnel can support the mission.
• Enter employment data into computer database as required.
• Coordinate logistics for new hire orientations and employee training sessions
• Add and update Synchronized Pre-deployment and Operational Tracker (SPOT) system
• Requests Letter of Authorization (LOA) from the Government
• Handle customer service desk by opening, completing, and closing tickets
• Initiate Return Merchandise Authorization (RMA) Process
• Retrieve quotes for repair and replacement parts
• Investigates, coordinates and provides responses when necessary to customers regarding product support issues
• Establishes implements and maintains administrative procedures to provide responsive customer support
• Help Manage 7 employees in the middle east
• Worked as the Assistant PM to the NRITO Project
• Handle additional duties as required
Human Resources Coordinator| Envistacom
06/2017 – 02/2019
• Onboarding new employees
• Ensuring data integrity in HRIS through processing and entering hires, changes, and terminations.
• Manage badges
• Book travel
• Prepare and maintain virtual personnel folders, to include all necessary documentation in HRIS system
• Prepared spreadsheets for department as it pertained to HR needs and requests
• Process, update and maintain all consultant agreements
• Process background checks and drug screens
• Ordered Office and Kitchen supplies
• Monitored Security cameras
• Processed incoming and outgoing mail
• Coordinate office functions and meetings
• Order catering for meetings
• Managed meeting room schedules
• Recruiting and sourcing
• Preparing offer letters
Field Support/ HR Coordinator | Sallyport Global a Michael Baker Company
05/2014 – 08/2016
• Provides HR support to employees in multiple states and countries.
• Develops and maintains work relationships, contacts, and networks; demonstrates skill in achieving cooperation from others to achieve a goal.
• Prepare and maintain virtual personnel folders, to include all necessary documentation in HRIS system.
• Assisted new and existing employees with payroll and health benefit instruction/preparation; open enrollment; answered questions regarding HR policies and procedures; separation/termination processing
• Ensuring data integrity in HRIS through processing and entering hires, changes, benefits, and terminations.
• Prepare new hire memos, process new hire paperwork, schedule new hire orientations, and prepare and send out new hire packages
• Track and mange employee benefit payment, employment status, R&R accruals, and paperwork for leave of absences.
• Assist with benefit enrollments and approving invoices.
• Responding to verification of employment inquires.
• Initiates Defense Base Act claims and investigations with insurance carrier.
• Provided support for special projects
• Audits and updates federal form I-9 files for compliancekgnrkeeknjggibijjnrerkdnnbcjbhvbbitghterinrehlnechkijkehudelvnul
• Conducts exit interviews for voluntary terminations. Collects supporting documentation for involuntary terminations. Distributes out-processing materials to employees.
• Prepared spreadsheets for department as it pertained to HR needs and requests
• Iraqi Visa processing
• Managed all correspondence for unemployment claims.
Store Associate| Aldi, Inc
05/2013 – 07/2014
• Received payment by cash, Electronic benefits cards, and automatic debits.
• Greeted customers entering establishment
• Resolved customer complaints.
• Maintained clean and orderly checkout areas and restrooms.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Requested information and assistance using paging systems.
• Answered customers' questions and provided information on procedures and policies.
• Successfully managed register drawer, balanced register. Stock and clean store.
Administrative Assistant | Delta Apparel, Inc
12/2011 – 02/2013
• Greet Guest
• Managed mail room, and incoming packages.
• Aided executive staff in capacity by coordinating office services.
• Analyzed recordkeeping systems, forms control, office layout and personnel requirements.
• Managed conference room calendars
• Recruiting and sourcing for new employees
• Prepared offer letters
• Enrolled employees in the benefits programs.
• Aided in administering employee benefit programs and worker's compensation.
• Examined employee files to answer inquiries and provided information for personnel actions.
• Searched employee files in order to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
• Responded to written and telephone requests for employment verifications.
• Compiled payroll data entered data and computed and posted wages.
• Reviewed wages computed and corrected errors to ensure accuracy of payroll.
• Recorded changes affecting net wages, such as exemptions, insurance coverage and loan payments for each employee in order to update master payroll records.
• Responsible for organization of HR department, personnel and benefit files. Ensure files are kept in compliance
Vault Associate | The Home Depot
04/2009 – 02/2012
• Maintain office machines
• Kept time and personnel records.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, and other forms of payment to banks.
• Performed general office duties such as filing, answering telephones, and handling routine correspondence.
• Accessed computerized financial information to answer general questions as well as those related to specific accounts.
• Printed paperwork for managers, loss prevention, and head cashier
• Managed employee time requests.
• Sorted, counted, and wrapped currency and coins.
Head Cashier | The Home Depot
04/2009 – 02/2012
• Greeted customers entering establishments.
• Created cashier schedule
• Maintained cashier performance to include cashier metrics and appointed cashier of the month.
• Received cash, checks and completed credit-card transactions from customers and employees.
• Counted money to verify amounts and issued receipts for funds received.
• Resolved customer complaints.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Requested information and assistance using paging systems.
• Answered customers' questions and provided information on procedures and policies.
Key Holder | Payless Shoesource
11/2007 – 04/2009
• Managed Staff
• Created and managed schedule
• Accept shipments
• Restock the store
• Kept time and personnel records.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, and other forms of payment to banks.
• Performed general office duties such as filing, answering telephones, and handling routine correspondence.
• Accessed computerized financial information to answer general questions as well as those related to specific accounts.
• Printed paperwork for managers, and loss prevention
• Managed employee time requests.
• Sorted, counted, and wrapped currency and coins.
SKILLS
• 5+ years’ work experience in human resources coordination
• Hands on experience in managing payroll processes
• Well versed in assisting in documentation of workflow processes and procedures
• Proficient in Oracle HRMS Software, MS Office Suite and MS Project
• Experience in booking travel and working with customers.
• Management
• Problem Solving
• HRIS Data Entry
• Recruiting and sourcing
• Benefits Coordination
• Employee Relations
• Workers Compensation
• Payroll and Timekeeping
• Leave of Absence Management
• Oracle, ADP, Humanic, Kronos, JAMIS, Newton, SPOT, ConnectWise, and ServiceNow
• Administrative Support
• Customer Service Help Desk for SATCOM
• Microsoft Office, Project, Visio, and Access, Cisco Jabber, Teams, and SharePoint.