I'm looking for senior IT management position to provide today's state of the art plan, supervise, and coordinate personnel and operations in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service
AREAS OF STRENGTH
TECHNICAL ? IT Service Management
? ITIL V3 Service Strategy, Design,
Transition, Operation and CSI
? ITIL V3 Incident, Problem,
Change, Release, Configuration
Service Desk, Service Level,
Capacity, Performance, Business
Recovery, Financial, Availability
? Organization Transformation
? Providing IT technical leadership
and guidance
? Advanced experience in prioritize
and manage projects and open
cases
? Establish and manage service
? Enterprise Infrastructure Architecture
? IT monitoring technology and alerting
? Storage Management Methods and Planning
? Capacity Planning and Performance
? Manage Providers and Outsourcing
? Hybrid IT Operations design and
implementation
? Disaster Recovery Planning and
implementation
? Manage in a high demand/volume work
environment with changing priorities
? Advanced expert in IT operations, business
continuity/disaster recovery, project rollouts
? Building and managing IT Knowledge
Database
desk (helpdesk) function and
manage 3rd party service
providers
? Manage the delivery of IT
services
? Building, managing CMDBs, CMS,
and(SKMS
? Apply best practices and leading
frameworks in IT operations
? administration tools
? Develop and monitor SLAs and OLAs
BUSINESS ? Service Strategy and Design
? Organization Maturity Change
? Business Development
? Strategic Initiatives
? Project Management
? Ensure continuous compliance
? Organization Transformation
? Benefits Realization
? Profit Improvement
? Strategic Business Planning
? Service Oriented Design and Management
? Ability to build strong working relationships
with internal and external customers