I am MBA with specialization in Marketing and HRD and have working experience of about 18 year’s in the Marketing field of which 11 years as Realtionship Manager in banking sector dealing with corporate / SME customer of financial institution / Banking.
My professional experience has demonstrated leadership skills and the ability to identify business opportunities, complex problem solving, relationship solving, relationship management which is duly supported by my qualification
My Job Description is
Sales and Service 65%
Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
·Conduct compliance scrutiny for the new to bank customer and for the existing clients.
·Conduct annual and if appropriate, interim reviews of borrowing and non-borrowing customers.
·Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
·Deal with and find solutions to customer complaints on a proactive basis by using initiative and cross sell techniques.
·Determine the products that are most effective in meeting customer's needs and be able to sell these at short notice both reactively and proactively.
·Research, create and follow up a target list for potential new business.
·Conduct frequent customer visits to facilities and sites.
Business Management 25%
·Research, create and follow up on a target list for potential new business
·Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
·Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information.
·Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
People 10%
·Day to day coaching and development of Account officers Skills
Skills
·Ability to conduct financial and risk analysis.
·Familiarity with regulatory guidelines
·Awareness of banking industry; general trends and computer literate.
·Ability to build meaningful corporate customer relationships.
·Branch based products and services frequently used by Corporate Banking customers including tariff/pricing.