MUHAMMED BASHEER
IT Network / System/ Infrastructure Engineer
Executive Profile
• Accomplished IT Professional: experience of nearly 15 years in driving IT operations (in sync with the macro organizational plans)
• Expertise in planning & building IT Infrastructure at enterprise scale involving selection of appropriate technology & products, finalizing Service Level Agreements, outsourcing tasks and directing timely completion of projects
• Proficient in implementing strategic plans for information systems & technology solutions for products, extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management
• Successfully delivered financial & technical benefits for IT operations through IT infrastructure relocation, restructuring and migration
• Merit of delivering SAR 200000 worth cost saving through network infrastructure restructuring.
• Excellence in configuring & installing Network Security Devices, Fortinet, SonicWALL firewall, Windows Servers and VMWare & Hyper-V virtual environment management, Exchange Server Installation and management,
• Hands-on experience in Cisco Switches, Routers, Call manager and contact Center management, Kaspersky & McAfee Security Center, NAS Storage Servers, PRTG Network Monitoring & Helpdesk systems.
Certifications
• CCNA- Routing and Switching
• CSSA – SonicWALL Network Security Basic Administration NS-102
• MCP- Microsoft Certified Professional Key Impact Areas
IT Service Management
Network Operations
Change Management
Process Excellence
Cost & Budget Management
Disaster Recovery
Team Building & Leadership
Liaison & Coordination
Process Transitions
Soft Skills
Communicator
Motivator
Innovator
Analytical
Collaborator
Professional Experience
Jun 2019-Till Date
Nashar Trading Co.Ltd, as Sr. System & Netwrok Administrator
Highlights:
• Migrated Exchange Server 2010 to 2016.
• Installed and configured DAG for Exchange.
• Upgraded AD Server
• Installed and configured PRTG Network Monitoring tool.
• Implemented IT Helpdesk Application.
• Network and Systems management
• System Administration of Microsoft Dynamics AX.
• Planning and relocation of Data Centre at new Office.
Apr 2011-May 2019
Baskin Robbins Ice Cream, Galadari Food & Beverages, KSA, UAE, Qatar, Oman and Bahrain as Netwrok Engineer
Highlights:
• Won Exceptional Performance Award - 2016 for improving the network infrastructure of the company
• Completed the configuration & installation of SonicWall UTM Security devices in KSA Head Office (NSA 5600 with HA), 2 regional offices (NSA 3600 with HA), 10 branch offices, 8 warehouses and 400+ outlets (TZ105&SOHO)
• Created IPsec VPN connectivity between KSA offices and 400 + outlets
• Managed the configuration of:
o Fortinet network security devices and provided remote support for the installation of the same in Qatar (100D in Qatar office and 30D in branch offices)
o SonicWall SOHO devices in 150+ outlets in UAE
o Firewall services such as content filtering, gateway antivirus, anti-spam, applications policies and Bandwidth Management in SonicWall UTM devices for KSA, UAE & Bahrain Offices
o Conference Room System in KSA regional offices, Qatar Office, Bahrain Office, Oman office and Abu Dhabi office UAE with Cisco Jabber client
o Kaspersky Security Center 10 Master Server at KSA HO and Slave servers at KSA regional offices
o NAS storage servers for KSA HO and regional offices, configured the iSCSI drives
o Helpdesk system to track of network maintenance and increase the efficiency of network support
• Steered the:
o Cisco Call Manger 11.0 Implementation Project for KSA (200+ IP Phones and Cisco C40 Telepresence System)
o IP CCTV System Installation Project across KSA and UAE outlets with POS integration
• Acted as member of Oracle EBS ERP system implementation team to support the infrastructural requirements
• Imparted trainings to the end-users on the same
• Worked on merger of voice and data network infrastructure by restructuring the complete network with existing and additional Cisco network switches & routers
• Led the implementation of Cisco Contact Center 11.0 (10 agents) and Cisco Media Sense for home delivery operations in KSA
• Achieved the cost savings of SAR 200,000- SAR 300,000 through restructuring the network connectivity with remote sites and implementation of Call Manager and Contact Center
• Planned & implemented the:
o Migration of corporate e-mails from Postfix to Google Apps
o VMWare ESXi 6 infrastructure on physical servers (Dell PowerEdge) for cost savings and ease of management
• Drove the installation of the additional domain controllers & application servers at KSA HO and branch offices on VMware virtual environment
• Enhanced the security center by adding 200 + devices and installed Kaspersky endpoint 10 on clients via SC
• Analyzed emerging network and security products & technologies
• Switched to another vendor for hardware (CCTV) thereby saving 30% cost through negotiations
Apr’08 –Feb’11
Majid Al Futtaim Fashion LLC, Riyadh, KSA as Network & Support Engineer
Highlight:
• Worked on systems administration & maintenance of the LAN and network resources in Head office, warehouse and retail stores
• Administered mail server MS exchange 2003 for proper E-mail communication, MS outlook and ISA server 2004 for proper internet access & security as per MAFF Internet Policy
• Monitored the Installation & configuration of Retail pro Merchandise edition in the POS work-station, updating the inventory, security and other preferences accordingly
Nov’06- Mar’08
Almajal G4S, Technology Division, Jeddah as Systems Support Engineer
Technical Skills
• SonicWall- NSA 5600 / NSA 3600 / TZ 105 / SOHO / SonicPoint Wireless APs
• Juniper - SSG 550
• Fortinet 30D, 50D, 100D
• VPNs – IPSec / SSL
• Firewall- CFS/ SSO/ Gateway Antivirus/ Spyware/ Firewall Rules / Application rules/ BW Management
• Cisco routers 800 / 2600 / 2800 / 2900 Series
• Routing protocols RIP / OSPF
• Cisco L2 and L3 switches 2960 /3560 / 3750
• VLANs
• VoIP – Cisco Unified Communication Manager 11.0; Cisco UCS BE6K
• Cisco Contact Center 11.0; Cisco UCS BE6K
• VMware- vSphere 6.0- Vcenter Server 6, ESXi5/ ESXi6
• Standalone and Blade servers- IBM, Dell and HP
• LAN / WLAN- Design, implantation and management
• Microsoft Windows Server 2003 R2/ 2008 R2 /2012 R2
• Microsoft Exchange 2010/2016
• Active Directory, Group Policy, DNS, DHCP
• Microsoft Windows OS- Windows XP/7/8/10
• Webserver- IIS/ MySQL / PHP
• Linux – RedHat / Postfix mail server
• Configuring and managing File & Printer Servers
• Microsoft Office 2010 / 2013/2016
• IP CCTV systems
• POS Solutions
• Web design with Wordpress
• Application Software- Adobe Photoshop, Adobe Acrobat, Microsoft GP, and HR program Segment
• ERP System- Oracle EBusiness Suite (Participated in the implementation)
Education & Credentials
• 3 years Engineering Diploma in Computer Hardware Maintenance and networking from Government Polytechnic College Wayanad, Kerala in 2005
• NCVT Certified in Electronics Mechanic from Government ITI Areacode, Malappuram, Kerala, India
Personal Details
Date of Birth: 21st May 1981
Languages Known: English, Arabic and Hindi
Address: Post Box No: 6697, Jeddah: 21452
Nationality: Indian
Marital Status: Married
No. of Dependents: 2
Visa Details: Valid transferable Iqama, Saudi Arabia,
Driving License Details: Valid driving license (India and Saudi Arabia)