Key Skills Profile Summary
System Engineering
IT/ Networking Operations
Server Administration
Client Relationship Management
Installation & Configuration
Disaster/ Change Management
Testing & Troubleshooting
Project Management
Team Building & Leadership
Soft Skills
Certifications
Certified Technical Writer from Techtotal Bangalore 2017
ITIL Certified Axelos/ PeopleCert 2018
VMware Certified Professional 6-VCP Data Center Virtualization 2V0-621
Cisco Certified Network Associate- CCNA Routing and Switching 200-125 ID
Microsoft Certified Professional- MCP Implementing Azure Cloud 70-533
S-Project PRO (PMP) Project Management Program at SABCONS, Bangalore, India
VMware and Azure Cloud Services Certified Professional with 13 years of experience in System Administration, Troubleshooting, Installation & Maintenance, IT Support and Technology Implementation
Currently working with Thales (Anotech Payroll) for Doha Metro Project
Expertise in analyzing information system needs, evaluating end-user requirements, custom designing solutions & troubleshooting for complex networking and information systems management
Rich experience in enhancing network systems & provisioning support for system engineering activities entailing mapping business processes, studying workflow to design technical solutions, ensuring business functionality & enhancing competitive advantage
Experienced in ELV Systems, Windows Server Level Support/End User, VMware Virtualization, NMS and Security Systems
Expertise in managing project management activities, ensuring timely deliveries as per defined quality standards; ensured the successful completion of projects such as Website and NOC Set-up, Riyadh for Public Security Department, AIS Installation and NOC Set-up, Riyadh for Border Guards & so on
Worked in VMware Virtualization for set-up and maintenance of virtual servers
Successfully dealt with backup plans with Symantec, Firewall with Fortinet and SAN Storage System with HPE, V-BLOCK and HPE Blade Systems
Hands-on experience in working with Microsoft Technologies like SCCM, SCOM & Office 365
Skilled in managing system operations including installation, upgrade, configuration, administration and maintenance; performed installation and maintenance/ troubleshooting of Windows 2012 R2 Servers for SCCM, SCOM, Active Directory, File and Print Servers, DNS and DHCP
Suggested improvement ideas for capacity management, patching, upgrades and performance monitoring/ tuning which resulted in enhanced productivity and client satisfaction
A team player with proven skills in driving a team and creating opportunities for others to learn and grow
Education
BE (Electronics and Communications) from AEC, VTU, Belgaum in 2004
Career Timeline
Area of Expertise
Planning, organizing and controlling daily operations along with implementing, operating and leading technology solutions in a complex environment
Discerning and managing risks in the projects, planning for contingencies and suggesting technology-based solutions for mitigating the same
Preparing & maintaining servers, network documentation & procedures, addressing performance bottlenecks and ensuring maximum network uptime
Installing, administering and maintaining various software and hardware devices in networking environment
Taking regular backup of server / database information & planning efficient storage; monitoring the use of network management & server tools, using advanced troubleshooting skills in OS related issues
Troubleshooting problems pertaining to the server administration, application conflicts and system bugs
Addressing queries regarding the information system / software & extending onsite support to the clients
Performing restores of customer data as well as assisting in complete server recovery due to failures or as part of disaster recovery scenarios
Resolving escalated issues with stakeholders to ensure the smooth functioning
Developing daily server health, recourse, patch update report and other reports
Work Experience
Since Sep’18 with Thales, (Anotech Energy Payroll), Doha Metro Project as Systems Testing Engineer
Key Result Areas:
Monitoring and testing integration with Thales SCADA System for IT Communication Systems
Driving testing and commissioning of PABX IP Telephony Network, CCTV, LAN & Emergency Calling System Network (ECS)
Developing PCC test reports, maintaining issue lists and following up for day to day actions/ activities
Supervising and ensuring that the project sub-contractor works are performed in accordance with the specifications & approved drawings and method statements as per the planning program
Managing the set-up of workstation and troubleshooting connectivity issues in LAN
Jun’16-Jul’18 with Medac, Calicut as System Engineer
Highlights:
Led the installation and maintenance/ troubleshooting of Windows 2012 R2 Servers for Active Directory, Support of Microsoft Windows Products, Office 365, LAN Support, Printers and File Server
Configured and maintained Fortinet Firewall and WIFI Controllers
Aug’14-Apr’16 with Taj Systems, Riyadh as Senior Systems Engineer and Project Professional
Highlights:
Led the design, installation and maintenance of VMware SRM, High Availability, vMotion, VMware FT and Data Recovery
Engaged in PoC for FireEye, Infoblox, Fortinet Firewall, Palo Alto Devices as SME
Ensured the maintenance of Linux Centos Systems for NAGIOS Network Monitoring
Leveraged documentation knowledge in creating Business Case Document, User Manuals, Installation Guides, Operator Manuals, Training, Troubleshooting Procedure Manuals and Technical Specification Documents
Jul’08-Dec’13 with Serco, Dubai as Project Engineer/ IT Support Engineer
Highlights:
Leading design, implementation & troubleshooting of VMware virtualization vSphere 4.1/5 with vCenter for project network
Configured VMware High Availability, vMotion, VMware FT, Data Recovery and VMware DRS
Steered efforts in the maintenance of:
o Fortinet Firewall, Windows 2012 R2 Servers for SCCM, SCOM, Active Directory, File and Print Servers, DNS and DHCP
o WIFI /Network at Dubai Metro Depots and Metro Station Networks
Led configuration of SAN products like EMC Clariion and HP MSA 2000
Successfully managed HP class c7000 Blade System / Blade Servers
Drove the implementation of Network Monitoring System (NMS)- NAGIOS
Performed security implementation and management with Fortinet and Astaro Firewall (now SOPHOS)
Managed Fortinet Firewall Access Control and Cisco NAC Device based port control for Dubai Metro Network
Provided User / Network support for NATO Air Base
Received Performer of the Month Award for Technical Project Management
Oct’05-Feb’08 with K2 Network INC., Bangalore as Network Engineer
Highlights:
Worked as a System Administrator, Network Engineer and Technical Lead for projects
Engaged in publishing of various MMORPG projects
Successfully managed communication/ co-ordination for go live and testing of 3 projects
Led the administration of Microsoft Windows 2003, Active Directory, File Server DNA and DHCP
Provided support to end users for Windows XP Systems, Roaming profile with Active Directory
Configured and maintained Cisco PIX 515/501, 2950, 2900
Contributed in Patch Management/ Bug Reporting for server application
Performed installation and monitoring with NMS- SolarWinds Orion, Whatsup Premium and Nagios
Bagged Consistent Performer of the Year Award in 2007
Projects Undertaken
ELV Systems/ SCADA/ Telecom, IP Telephony for Doha Metro Thales Systems (2018- Current)
Website and NOC Set-up, Riyadh- For Public Security Department (2014-2016)
AIS Installation and NOC Set-up, Riyadh for Border Guards (2014-2016)
CCTV Installation Project Plan and Coordination for Royal Saudi Airforce (2014-2016)
IT Systems support for Dubai Metro Depot and Stations and NATO Airbase (2013)
Scheduling System, Abu Dhabi- For DoT (2011-2013)
Journey Planner, Dubai- For RTA (2008-2013)
Trainings
VAPT- Vulnerability and Penetration Testing by Koenig, Riyadh KACST (2016)
FireEye System Engineer Certification Course at FiyeEye, Riyadh (2015)
Intelligent Transport Systems (ITS) Training for Journey Planner at Mentzdv, Munich, Germany (2008)
Corporate Network Training at K2 Network Inc., California, USA (2007)
IT Skills
Virtualization: VMware VSphere 4.1/ 5/ 6.5, Vcenter, Horizon, SRM, Workstation and Citrix XenApp 6.5 Microsoft Hyper-V
Cloud Platforms: Microsoft Azure , Amazon Web Service (AWS)
Technical Writing: MS Word, RoboHelp, SnagIt & Photoshop
Project Planning Tools: MS Project & MS Viso
Operating Systems: Windows 2016/ 2012/ 2008 R2 Server, Windows 7/ 10, Apple Mac & Linux Centos/ Ubuntu
Security Devices: FireEye NX, Fortinet 1000D, Fortinet 200D, Astaro/ Sophos & Cisco PIX 515E
Hardware: HPE Bladesystem c7000, BL/DL Series HPE Servers & Dell ProLiant Servers
Debugging: Wireshark & Fiddler
Storage: Azure Storage, AWS S3, EMC Clariion, HP MSA 2000GT, HP MSA 500 & HP Tape MSL 2024
Backup: Symantec Backup Executive
Antivirus / Security: Symantec Enterprise Edition Antivirus Products, FortiClient & FireEye Systems
Vulnerability Testing: Kali Linux
Personal Details
Date of Birth: 22nd April 1982
Languages Known: English, Hindi, Urdu & Malayalam
Address: New Salata, Doha
Nationality: Indian
Marital Status: Married
No. of Dependents: Wife and 3 kids (Under wife’s sponsorship)
Passport Details: Z3378297
Visa Status: Resident Permit (NOC Available)
Driving License: Qatar, Dubai, KSA