Rahul Bijlani
Mobile: (+971) 561346631 ~ E-Mail: rahul.dilip.bijlani@gmail.com
Exploring challenging opportunities in the areas of Project Management and contribute towards organizational goals with emphasis on continuous learning of technical & leadership skills.
PROFESSIONAL SUMMARY
? Meticulous professional with over 5 years of hands-on experience in driving and re-engineering business operations, with specific proficiency in quality management, project coordination, HR support as well as IT system development. Result oriented decisive leader to maintain high quality standards to meet challenges of this fast-paced industry.
? A leader and strategist, driving businesses by identifying opportunities streamlining systems with focus on bottom line, process efficiency and cost optimization.
? Experienced in increasing sales revenues, exceeding targeted sales goals, developing profitable & productive business relationships and building an extensive client base; distinction of accomplishing multi-fold revenue increase.
? Wide exposure in establishing and implementing ‘Best Practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved customer service.
? Excellent communication skills & interpersonal skills with proven abilities in customer relationship management & team management.
AREAS OF EXPERTISE
Leadership & Management
? Overall responsibility for the management and contribution to the consultative and decision-making processes including the formulation of objectives for holistic university improvement.
? Supporting policy decisions, contributing to their establishment, initiation and sustaining their implementation.
? Offering information, advice and perspective to the governing board and to any external enquiry/evaluation.
? Proactively communicating and consulting with staff, students, parents and members of the local community.
Business Strategy and Planning
? Planning & implementing various Strategic and Decision making programs in line with organizational vision.
? Strategic decisions in consultation with Management related to ongoing activities and processes that organizations use to systematically coordinate and align resources to achieve profitability and growth.
Project Management
? Establishing & articulating project scope, strategy and objectives to internal client, production team and leadership.
? Creating estimates for the project, WBS, Project/Contingency Plan & Schedules, identifying risks within defined scope, quality, time and cost constraints.
? Responsible for all aspects of projects, including: meeting deadlines, time management, approval channels and procedures, budgeting and tracking / monitoring procedures.
Marketing and Publicity
? Responsible for ensuring that all areas of the university website are regularly reviewed so that the information presented is both current and relevant.
? Seeking out opportunities to raise the university profile locally, by ensuring representation and participation in key events and initiatives are shared with all stakeholders.
Process Re engineering
? Facilitate improvement avenues identification & driving cost improvement, devising internal-external controls.
? Identifying opportunities, streamlining systems with focus on bottom line, Process efficiency, cost optimization.
People Management
? Motivate, mentor, coach, guide and monitor large number of key executives to achieve goals.
? Assisting team with their career development including Performance management, feedback & training.
CAREER CONTOUR
University of Wollongong, Dubai Sep’11 – Present
As Project Coordinator – Faculty of Engineering and Information Sciences
o Coordinates program or project planning and implementation, including assessing needs, setting goals and objectives.
o Evaluating Departmental needs, crafting an action plan and monitoring of critical success factors. Developing assessments, evaluate curriculum, and monitor assessments of each student and the professional development of each staff member.
o Providing services through the Guidance Curriculum, Individual Student Planning and Preventive and Responsive Services, and also accountable for Program management, system support, and accountability.
o Providing administrative support during admissions, keeping communication lines open between student and faculty as well as prioritizing enrollments request by students for various subjects across different faculties.
o Coordinated, scheduled, monitored development and delivery of Quality Audit Process, IT and Systems Training and HR support activities as well as non-academic social, cultural and educational events to a diverse audience.
o Establishes project work plan and calendar or schedules; monitors, reviews, and evaluates progress.
o Identifying, managing and mitigating project risk. Identification of Risk, reporting & execution of mitigating Programs/Plans.
o Packs for Executive Committees, bringing focus to problem areas and developing the “Story” of Business performance and KOM Presentations.
o Assisting Head on Project Performance Analysis and Review Mechanism by identifying, tracking managing and resolving project issues. Also, instrumental in recommending areas for improvement to increase CSAT.
o Monitoring & managing performance against budgets and service levels (SLAs) to ensure quality service to customers and adherence to budgeted cost allocations.
o Data churning, data mining, MI reporting highlighting the overall status of the project and raising a flag where inappropriate. Standardization of key metrics and Project Control Management Processes in line with corporate objectives.
o Review and Monitoring of service delivery planning, provisioning and measurement to ensure high quality services to improve customer satisfaction and overall health of the project.
o Manage right benching for optimizing of project costs thereby facilitating increased efficiency and profitability.
o Provides advice to participants; serves as a liaison; acts as a resource person by performing research, analyzing information, providing documentation, and preparing reports.
o Prepares records of project activities; oversees and ensures the timely processing in and the delivery of required materials.
o Verifies and analyzes the accuracy of all data and information used or generated by project; resolves any discrepancies or problems.
Noteworthy Credits:
o Accredited for various system integrations thereby facilitating reduction in staffing cost and sourcing of candidates.
o Successfully streamlining the process operational activities for offshore activities. Accredited for standardizing all contents, required by the university for the provision of online central for students as well as for staff.
University of Wollongong, Dubai Jul’10 – Sep’11
As Assistant Officer – Registrar
o Coordinates registration services such as grade collection entries and changes, publication of semester course offerings, final examination schedules, classroom scheduling and requests for student information.
o Promotes policies and procedures in compliance with local, state and federal rules and regulations; advises College personnel regarding the development and implementation of responses to regulatory changes.
o Creates and reviews student communications from the Registrar's Office; ensures transcript and Degree verification requests are handled in a timely manner.
o Management, planning, direction, operation and evaluation of the Admissions and student record keeping functions of the College. Overall all operational activities in the areas of student registration, records, transcripts, certificates, readmissions, withdrawals, scheduling, and student progress/performance analysis.
o Oversaw, planned and coordinated student registration for credit courses as well as liaised with current students and providing them information regarding the university through emails and SMS.
o Assistance with academic advisement support, transfer credit, degree audits, grades and graduation requirements processing and electronic data interchange between departments.
o Streamlined policies for online students and provided the Education and Academic Board Committees with feedback and amendments as and when required.
o Assisted with the distribution of materials for faculty, staff and students; and with the maintenance and integrity of the student’s personal information and the academic record.
o Served as custodian of student records; oversaw the collection, updates, storage and disclosure of student and institutional records in addition to managing the documentation of student records after being processed by the Student Recruitment Team for course counseling.
o Worked harmoniously with students and faculty in a team-oriented environment, and ensured to provide students with the accurate information on all inquiries regarding departmental procedures and services.
o Served as an administrative liaison for enrolling students into the classes and updating student records on the Citrix server application.
Dell, India Aug’09 – Feb’10
As Management Trainee
o Supported business strategy development and evaluated strategies provided by the company to conduct profitable business over the years.
o Conducted data analysis & benchmarking, generate trend analysis based on encrypted company data with help of advance statistics and data analysis tools on MS Excel and provided reports to support decision making.
o Drove strategy implementation & continuous improvement, underwent intensive training with the technical and operations team and tracked KPIs to support business decisions.
o Actively participated in everything from sales and marketing and customer service to operations and finance to gain understanding what it takes to run a profitable business
EDUCATION
? Master’s [International Business] [University of Wollongong] UAE [2011]
? Bachelor’s [Electronics and Communication] [People’s Education Society Institute of Technology] India [2009]
? IT FORTE
? Operating System: Windows XP, NT, 7, VISTA, ME, 8
? Languages: HTML, C, C++
? RDBMS: MS Access, MySQL and Oracle (HRMS)
? Modelling Tools: MS Visio, Axure 6.5, UML, MS- Office
? Methodologies: Waterfall, Agile, RUP
? General Purpose Packages : MS Office, MS Project
TRAININGS
? Project Management – PMI, U.S.A – Currently pursuing certification
? Agile Project Management - IACT Global Training
? Six Sigma GREEN BELT Certified [IQF Membership ID: RB10719] – Blue Ocean Academy
? Business Analysis and Decision Making - IACT Global Training
PERSONAL DOSSIER
Date and Place of Birth : 28th May 1988 - India
Permanent Address : Dubai, U.A.E
Linguistic ability : English, Hindi and Urdu
Visa Status : Residency Visa (Transferable)