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Rajesh Rajan

Candidate ID: 1336087

Career Summary

Management Post Graduates with 12 years of experience in Operations / Back Office Processing / Data Entry functional area. I have 8 experience in online retail management. My expertise lies in competitor price monitoring, content management, google analytics, MAP / Marketplace monitoring etc.,

Skill Set

Project management, team management, process improvement

Professional Information

Total Experience : 15

Nationality : India

Qualification Level : Management Post Graduates

Job Function : Operations / Back Office Processing / Data Entry

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

R A J E S H R A J A N

Location: Karama, Dubai - UAE| Contact: +971-566634987 / +971-566533580
Email: rajeshrajan.online@gmail.com
Manager: Project / Operations / Team / Client / Vendor E-Commerce
Operations / Content / Pricing / Retail Analytic / Social Media Campaigns
Media Monitoring / Email Campaigns
Driving Strategic Management initiatives for better bottom-line results and enhance employee engagement in the pursuit of organizational objectives. Competencies to deploy effectively executing team, directing multiple complex projects simultaneously from concept to fully operational status and to re-enginee processes to increase efficiency.

E X E C U T I V E S U M M A R Y
?Qualified management professional with over 15 years of experience in strategic planning, operations and business development in diverse roles across the organizational hierarchy.

?Demonstrated expertise in rendering analytical and related solutions for the major Brands in the categories of Office Supplies,
Apparel, Health Supplement, Footwear, Watches, Electrics & Electronics category.
?Track record of successfully managing 50 plus projects and 20 plus clients from setup-phase with best practice methodology aimed at rendering superior quality service in the current organization.
?A visionary executive and thoughtful leader, with great communication skills, analytical ability and decision making powers, pertaining to distinctive business scenarios. A resourceful manager, recognized for building, retaining, motivating, and guiding high performing teams to deliver organizational objectives.

Core Competence Includes…
Continuous Market Research Analytical Solution Implementation Cross-functional Coordination
Competitor Activity Tracking Business Revenue Expansion Collaborative Networking
Customer Needs Analysis Key Accounts Management Team Leadership and Training
Product Portfolio Optimization Stakeholder Interests’ Retention Service Structure Development

Nature of E-commerce Projects …
Google Analytics Product Content Enrichment Retailer Pricing
Source of Traffic to the site Taxonomy Normalization Insights on Competitor Pricing
Highest converting traffic Attribute Enrichment Insights on Competitor Assortment
Identify most potential Traffic Description Writing Dynamic pricing /Rule based pricing
Top Landing Vs Top Exit page Off-Page Optimization Monitor price/assortment changes

Google Analytics Product Data Feed Brand Insights
Metrics & Dimension Product Listing on Market place MAP/Marketplace monitoring
Data Exploration and Analysis Standardization/Classification/Cleanse Authorized Vs Un-Authorized seller
Customer Segmentation Image: Processing/Uploading Trademark monitoring

Social Media Campaigns Product Catalogue Assortment Intelligence
Facebook /Youtube /Twitter Conversion/Indexing/Building Insights on Competitor landscape
Campaigns/Marketing Digitization /Management Insights on Category / Brands

O R G A N I Z A T I O N A L E X P E R I E N C E
June'10 - till date June'09-June'10 Feb'08-June'09 Sept'05-Feb'08 Apr'03-Sept'05
Organization Ugam Solutions Diacritech Hurix Systems Newgen Imaging CMC Ltd.
Website ugamsolutions.com diacritech.com hurix.com newgenimaging.com cmcltd.com
Industry Online Retail Online Publishing Digital Content Provider Online Publishing Computer Training
Designation Manager Project Manager Team Lead – XML Client Support Training Faculty
Tenure 8 plus years 1 year 1 year 4 months 3 years 3 months 2 years 3 months

P R O F E S S I O N A L E X P E R I E N C E
Manager, Jun 2010 – Present
Ugam Solutions
Highlights:
?Managed a 100 plus team comprises of Team leads and Asst. Manager
?Acknowledged for consistently enhancing Team performance, Process Improvement & Client Satisfaction scores.
?Strategic execution towards utilization and billing rate which resulted in the Improvement in Bottom line numbers.

?Bagged “Golden Pyramid Award” for the Best Team and Leadership in 2014-15 and 2012-13
?Core member of the Best Team awarded “Triumph” for 2015-16 (Q1 & Q2), 2012-13 (Q3) and 2012-13 (H1) under various categories.

?Contributed towards growth of the team, from a 5 member to 150 + in the division.
?Spearhead the designing and implementation of automated mapping and automated delivery checks.
?Groomed and mentored individual contributors in the team to be promoted as Supervisors and Supervisors as Managers.

Key Profile:
?Develop & implement strategies aimed at generating sales and brand awareness for a global leader in managed analytics through retail channels and enhancing online shopping experience to the customers.

?Identifying competitor pricing strategies & assortment gaps, coverage & quality, and sharing actionable insights.
?Monitoring the MAP / UPP, Market Place and Trade Mark based on business and operational requirements.
?Product content enrichment, Product feed upload, Image processing and product description writing.

?Identifying reasons for Non Compliance on SLA / TAT, conducting root-cause analysis and taking preventive measures for repeated escalations.
?Setting quality standards for operational areas, ensuring high-quality customer experience, while adhering to the SLAs.

?Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.

?Prepare and present various reports for the senior management and other stakeholders to enable effective decision making.

Project Manager, Jun 2009 – Jun 2010
Diacritech
Highlights:

?Trained on pre-press project life cycle by US counterparts leading to the enhanced knowledge required in pre-press industry

?Acknowledged by the senior management and other clients in different forums for handling some of the complex projects leading to enhanced client satisfaction.

Key Profile:
?Managed projects related to pre-press services, content management services, and full-service management services for books, journals, and magazines for leading US & UK publishers.

?Interacted with clients for collating and evaluating requirements and rendered customized solution. Enhanced client satisfaction by effectively resolving issues and rendering superior quality service.

?Highlighted critical technical issues to the senior management and implemented effective remedial measures.
?Updated project progress to the senior management and other stakeholders using detailed reports and presentations to enable effective decision making.

Team Lead – XML, Feb 2008 – Jun 2009
Hurix Systems
Highlights:
?Worked on client payroll for a span of 3 months.
?Bagged Special Appreciation from CTB Client for Acuity Art Project based on Adobe Suite
Key Profile:
?Coordinated activities related to converting content (Application files, Word documents, scanned pages, hard copies, PDF documents, custom XML) to required eBook format for a leading digital content solutions provider to global educational publishers, institutions and corporate.
?Followed up with the testing team and the client to align project deliverables to the business requirement in compliance to various
SLA parameters.

P R E V I O U S A S S I G N M E N T S
?Client Support, Sep 2005 – Feb 2008

Newgen Imaging
?Training Faculty, Apr 2003 – Sep 2005
CMC Ltd
A C A D E M I C C R E D E N T I A L S
ACADEMICS:
?2008:Executive MBA in IT & Operations
ISBM
?2003:M.Com in Finance
M.G. University
PROFESSIONAL ENHANCEMENT:
?eDiploma in Advance Software Technology
?Office Management & Financial Accounting
?Budding Leadership program - 6 months extensive training by external faculty
?Coaching Clinic Workshop: Giving and Receiving Feedback
?The 4 Disciplines of Execution
?Targeted Selection Workshop : For those who Conduct Interviews
?Structured Thinking Workshop
?PMP training
?Trained on Project Management of pre-press project life cycle

P E R S O N A L D E T A I L S
? Date of Birth: 13 December 1979
?Languages Known:English, Hindi, Tamil and Malayalam
? Nationality: Indian
? Passport Number: S4186194