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Rajesh Rajan

Candidate ID: 1336087

Career Summary

Management Post Graduates with 12 years experience in Operations / Back Office Processing / Data Entry functional area

Skill Set

Project management, team management, process improvement

Professional Information

Total Experience : 12

Nationality : India

Qualification Level : Management Post Graduates

Job Function : Operations / Back Office Processing / Data Entry

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

Rajesh Rajan
Location: Coimbatore | Contact: +91 9787211933 / 9751523606

Senior Manager: E-Commerce Operations / Online Retail Management

Driving Strategic Management initiatives for better bottom-line results and enhance employee engagement in the pursuit of organizational objectives. Competencies to deploy effectively executing team, directing multiple complex projects simultaneously from concept to fully operational status and to re-engineer processes to increase efficiency.

Executive Summary

?Qualified management professional with over 15 years of experience in strategic planning, operations and business development in diverse roles across the organizational hierarchy.
?Demonstrated expertise in rendering analytical and related solutions for the major Brands in the categories of Health Supplement, Footwear, Watches & Electronics category; implementation of initiatives to streamline the processes and capitalize organizational growth opportunities.
?Track record of successfully managing 10 projects across 5 Brands worth $800,000 from setup-phase with best practice methodology aimed at rendering superior quality service in the current organization.
?Distinguished as the First Manager in the Competitive Intelligence segment of the Retail domain to join in Coimbatore Office in the current organization.
?A visionary executive and thoughtful leader, with great communication skills, analytical ability and decision making powers, pertaining to distinctive business scenarios. A resourceful manager, recognized for building, retaining, motivating, and guiding high performing teams to deliver organizational objectives.

Core Competence Includes…

Continuous Market Research
Competitor Activity Tracking
Customer Needs Analysis
Product Portfolio Optimization

Analytical Solution Implementation
Business Revenue Expansion
Key Accounts Management
Stakeholder Interests’ Retention
Cross-functional Coordination
Collaborative Networking
Team Leadership and Training
Service Structure Development

Nature of Projects …
Product Content Enrichment
Taxonomy/Attribute/Data Retailer Pricing Insights
Insights on Competitor Pricing decision
Dynamic pricing/Rule based pricing
Weekly insight deck
Product Data Feed
Description writing/Feed submission Brand Insights
MAP/Marketplace monitoring
Authorized Vs Un-Authorized retailers
Product Catalogue
Digitization/Conversion /Management
Image: Fetching/Processing/Uploading Assortment Intelligence
Insights on Competitor landscape
Insights on Category / Brands
B2S / Holiday season insights B2S / Holiday season insights

Professional Experience

Manager, Jun 2010 – Present
Ugam Solutions

?Managed a 100 plus team comprises of Team leads and Asst. Manager
?Acknowledged for consistently enhancing Team performance, Process Improvement & Client Satisfaction scores.
?Strategic execution towards utilization and billing rate which resulted in the Improvement in Bottom line numbers.
?Bagged “Golden Pyramid Award” for the Best Team and Leadership in 2014-15 and 2012-13
?Core member of the Best Team to be awarded “Triumph” for 2015-16 (Q1 & Q2), 2012-13 (Q3) and 2012-13 (H1) under various categories.
?Contributed towards growth of the team, from a 5 member to 150 + in the division.
?Spearhead the designing and implementation of automated mapping and automated delivery checks.
?Groomed and mentored individual contributors in the team to be promoted as Supervisors and Supervisors as Managers.

Key Profile:
?Develop & implement strategies aimed at generating sales and brand awareness for a global leader in managed analytics through retail channels and enhancing online shopping experience to the customers.
?Identifying competitor pricing strategies & assortment gaps, coverage & quality, and sharing actionable insights.
?Monitoring the MAP / UPP, Market Place and Trade Mark based on business and operational requirements.
?Product content enrichment, Product feed upload, Image processing and product description writing.
?Identifying reasons for Non Compliance on SLA / TAT, conducting root-cause analysis and taking preventive measures for repeated escalations.
?Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs.
?Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.
?Prepare and present various status reports for the senior management and other stakeholders to enable effective decision making.

Project Manager, Jun 2009 – Jun 2010

?Acquired training on pre-press project life cycle by US counterparts leading to enhanced knowledge of workflow in the pre-press industry
?Acknowledged by the senior management and other clients in different forums for handling some of the complex projects leading to enhanced client satisfaction.

Key Profile:
?Managed projects related to pre-press services, content management services, and full-service management services for books, journals, and magazines for leading US & UK publishers.
?Interacted with clients for collating and evaluating requirements and rendered customized solution. Enhanced client satisfaction by effectively resolving issues and rendering superior quality service.
?Highlighted critical technical issues to the senior management and other stakeholders for implementing effective remedial measures.
?Updated project progress to the senior management and other stakeholders using detailed reports and presentations to enable effective decision making.

Team Lead – XML, Feb 2008 – Jun 2009
Hurix Systems

?Worked on client payroll for a span of 3 months.
?Bagged Special Appreciation from CTB Client for Acuity Art Project based on Adobe Suite

Key Profile:
?Coordinated activities related to converting content (Application files, Word documents, scanned pages, hardcopies, PDF documents, custom XML) to required eBook format for a leading digital content solutions provider to global educational publishers, institutions and corporate.
?Followed up with the testing team and the client to align project deliverables to business requirement in compliance to various SLA parameters.

Previous Assignments

?Client Support, Sep 2005 – Feb 2008
Newgen Imaging

?Training Faculty, Apr 2003 – Sep 2005

Academic Credentials


?2008: Executive MBA in IT & Operations

?2003: M.Com in Finance
M.G. University

Professional Enhancement:

?eDiploma in Advance Software Technology
?Office Management & Financial Accounting
?Budding Leadership program - 6 months extensive training by external faculty
?Coaching Clinic Workshop: Giving and Receiving Feedback
?The 4 Disciplines of Execution
?Targeted Selection Workshop : For those who Conduct Interviews
?Structured Thinking Workshop
?PMP training
?Trained on Project Management of pre-press project life cycle

Personal Details

?Date of Birth: 13 December 1979
?Languages Known: English, Hindi, Tamil and Malayalam
?Nationality: Indian
?Passport Number: S4186194