Insightful Information Technology Manager with 10+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
WORK EXPERIENCE
IT MANAGER ---2019-02 till Current
LEVERAGE INFORMATION TECHNOLOGY, DOHA, QATAR
Provided IT management and systems engineering services on a consulting basis. End clients included large corporations such as Al Shaqab, Qconformance, Al Imran Groups , Qatar Speed House & JAS Business Systems. and smaller organizations such as QFPC, Tableeb Kasime, Welcome Trading Co WLL,. Responsibilities included system
design, budgeting, scheduling, task assignment, and vendor management. Teams consisted of in-house resources, external contractors, and vendor personnel. Technologies included most major platforms and vendors (Windows, Mac, Linux, Cisco, EMC, HP, Dell, etc.).
• Managed project to deploy additional X86 server capacity, including HP blades and VCE Vblock EMC/Cisco/VMware integrated stacks, across multiple corporate data centers.
• Researched and designed solutions and executed projects to upgrade organization's network and server infrastructure to Windows 2012 / 2008 R2 servers and Cisco switches, implement Office 365, and migrate analog PBX to cloud-hosted VoIP solution.
• Designed and implemented key components of client's online marketing strategy, including dedicated e-commerce platform (Big Commerce) and associated infrastructure, for a startup in the luxury pet products space.
• Designed and developed fully automated financial system to account for over $5 Million in annual revenue, improving overall financial accountability from $12 million in variances to less than$100. Implementation resulted in approximately 550 hours in labor savings per month.
• Led team of business and technical staff through a conversion to Scrum project methodology by defining roles, assigning staff, and developing training programs resulting in a 25% reduction in application lifecycle times and a 35% improvement in customer satisfaction survey scores.
• Partnered with IT professionals and business leaders to initiate a mobile sales application contributing to an 18% increase in sales. Implementation resulted in reduction of three technical staff.
IT SPECIALIST /IT Consultant --2018-08 till 2019-01
SHIFT WLL, AL MESSILA, DOHA, QATAR
Reporting to the CEO, manages a team of 7 supporting a 24x7 terminal operation. Installed and implemented Exchange 365 cluster and Microsoft Dynamics ERP including migration from Exchange 2007 and Focus ERP.
• Hands-On managed a 24x7 IT Helpdesk, supporting backend systems (Active Directory based servers, VMware, Cisco) and customer-end devices (PCs, Mobile Devices, Phones, etc.).
• Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution.
• Managed full documentation of the existing IT systems, performed a root cause analysis of network & system reliability issues.
• Defined a 2-year strategic plan to address the system issues, End-Of-Life OS & hardware issues including core LAN upgrade, SAN & server refresh, and a campus-wide Wi-Fi refresh.
• Given the 24x7 nature of the environment, engineered a migration path for the LAN upgrade through setting up a parallel campus-wide LAN, and a gradual migration of key IT services.
Setup a Disaster Recovery data center containing business critical applications in cold-stand-by and hot stand-by modes. Introduced virtualization (XenServer, Hyper V) to the infrastructure including all domain controllers.
• Managed project to add automated International Voice Recognition to Avaya Digital Phone System.
• Planned and built a fully operational Disaster Recovery Office at an offsite location.
• Implemented Express Metrix asset tracking and monitoring for licensing and HIPPA compliance.
IT OFFICER --2014-05 till 2018-06
AL SHAHANIA STUD, DOHA, QATAR
Successful at optimizing security standards, implementing Microsoft AX ERP and Company website using ROR, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, road mapping and team development.
• Installation and support of all Exchange servers, Web servers, print servers, domain controller, Windows Clusters, DNS, DHCP and file server
• Revise and update websites for HTML5, CSS3, JavaScript, and PHP 5.3
• Developed and implemented network security policies
• Planned and built a fully operational Disaster Recovery Office at offsite location
• Contributed in development and maintenance of disaster recovery and availability plans also participate in disaster recovery test activities
• Day to day maintenance and support of Enterprise Windows Server Fleet
• Use Agile methodology to focus on results and communication
• Experienced in design and support of Windows based systems for organization in highly available environment.
• Solve operational and project management challenges
• Design, configure and support Servers and SAN's into two data centers
• Design, configure and support VMware farm within organization to support Microsoft AX and Ardex (Horse Inventory Software) using Microsoft Azure
• Build organization's capability through continuous knowledge sharing
• Participate in platform maintenance and platform upgrades.
• Storage migrations and storage allocation for virtual servers
• P2V and V2V server migration
• Perform on-call support duties and responsibilities as required
• Designed, purchased, implemented and documented all servers, Networks and application works
NETWORK ASSOCIATE --2012-05 till 2014-04
ACCENTURE SERVICE PVT LTD – BANGALORE, INDIA
Proficient in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
• Analyze, identify, and diagnose common faults and symptoms according to established processes and procedures while performing inquiries with NOC personnel or other support teams regarding problem diagnosis and requests
• Researched customer trouble tickets related to call failures.
• Performed call traces to analyze call flow in order to locate and correct callfailures
• Analyzed usage trends and forecasted additional facilities needs based on those trends
• Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly
• Created and configured dashboards in OPNET/Riverbed tools to assist with identifying network failures or application performance issues on CDC internal network