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Ganesh Prabakaran

Candidate ID: 1361502

Career Summary

Graduate with 12 years experience in BPO (worked as senior Project Coordinator), & photographer (Candid Photography - have a profile in my fb page https://www.facebook.com/realityfotoclicks/)

Skill Set

Photographer

Professional Information

Total Experience : 12

Nationality : India

Qualification Level : Graduate

Job Function : Other

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

GANESH KUMAR PRABAKARAN


Plot No.2, South Sector, 3rd Street, Adambakkam, Chennai – 600 088
Phone: +91 - 98407 80270; Email: realityfotoclicks@gmail.com, ganeshkumarpz1984@gamil.com


OPERATIONS / TRAINING MANAGEMENT PROFESSIONAL – BPO

Offering a successful & rewarding career of 12 years across the industry

SKILLS
• Meet with bride and groom to discuss photography expectations.
• Acquired skills on how to take the responsibility to adjust the subject matter
• Efficient in setting the lights and capturing the required pose
• Photograph event in a professional manner.
• Provide my skills and experience to produce photographic memories that will last a lifetime.
• Proficient in photographic editing software to produce stunning high quality images. Produce an end product of a high-end quality.
• Maintain a great rapport and professional relationship with client throughout.
• Gain trust with my clients for future photography needs.
• Coordinated and facilitated marketing plan to increase clientele, utilized cross functional team of photographers, marketers, and assistants; gained referrals for company; followed up to ensure services exceeded quality and timing expectations.
• Designed a handbook utilized by SB photographers, sharing helpful tips and setting clear expectations.
• Produced high quality wedding images, consistently exceeding studio and client expectations.
• Developed customer relations by providing thorough assistance, customer service satisfaction, enhanced communication, interpersonal, networking skills, and addressing client needs
• Assisted in post production digital process through utilization of Adobe Photoshop CS6 and Adobe Lightroom to enhance light and exposure composition levels, remove blemishes, dodge and burn functions and various other digital tools

WORK HISTORY
January 2014-Current
Senior Wedding Photography | Reality Foto Clicks | Chennai – Adambakkam
• Photographers typically do the following:
o Market and advertise services to attract clients
o Analyze and decide how to compose a subject
o Use various photographic techniques and equipment
o Capture subjects in commercial-quality photographs
o Enhance the subject’s appearance with natural or artificial light
o Use photo enhancing software Maintain a digital portfolio, often on a website, to demonstrate work

PROFILE

• Dedicated, resourceful and innovative Professional offering 10 years of experience in Service Operations, Training, and Process Development etc. in various industries in different capacities.
• Equipped with the knack of functional management along with the practical experience in the analysis, development and implementation of Strategic Business Plans and Policies to ensure organizational growth, targeting maximum profitability & cost effectively within given SLAs-TAT.
• Understanding of all aspects governing operational and production activities and up to date knowledge of latest technological advancements, regulations/ guidelines and statutory compliances in the industry.
• Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment.
• Possess excellent communication and presentation skills, ability to work effectively with and leading of teams, and a proven safety record. Promotes team spirit and works collaboratively to achieve team goals.

Core Competencies

? Service Operations ? Customer Care/CRM ? Training & Development ? Billing Management ?Cross functional coordination ? Preparing Reports

Computer & Technical Proficiency


Languages C, C++, Java
Packages MS-Office
Platforms MS-Dos, Windows 95/ 98 / NT / XP
RDBBMS Oracle 8i
Web Technology HTML

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

RR DONNELLEY GLOBAL BUSINESS PROCESS OUTSOURCING, ASIA OPERATIONS since Jul’2004
RRD Donnelley is one of the largest BPO solutions providers. It creates processes and distributes mission-critical information for the world’s largest companies.

Senior Project Coordinator - Reporting to Operation Manager

• Solely accountable for leading & monitoring a team of 25 Members in a multi-base operation.
• Training has been given for 20 members in Sri Lanka and Manila through video conference.
• Actively involved in handling the quality and timely completion of all projects.
• Establish & use service level and response time objectives while planning and managing the service-level quality using the real-time management skills. Oversee the performance & results as per the quality parameters.
• Deftly handle backend operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets & actively involved in controlling service deliverable as per given SLAs – TAT.
• Establish healthy business relations with clients & associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.
• Entrusted with responsibility of monitoring the daily activity report and preparing the Billing Report for every month.
• Formulate operational strategies for the quality function by carrying out long term and short term quality planning in line with the organization requirements.
• Take initiatives for handling Operational and Internal issues (troubleshooting), maintaining successful relationship with Outsource Team.
• Deftly involved in the creation of FI, ECF Advance FI, processing with Net Filer Forms (All Type of Forms Alts and New) & with Copy Shot Jobs.
• Got award “Best Coach of 2009”, Best Performer in January peak 2010, and Shining start of 2009.
Photographer

EDUCATIONAL & PROFESSIONAL CREDENTIALS

BACHELOR OF COMPUTER APPLICATION
MASTER OF BUSINESS ADMINISTRATOR (2nd YEAR)

PURSUING A+, N+ MCSE, CCNA COURSE
IIHT, Chennai

Trainings Attended

• Diploma In Computer Science
• Diploma in Hardware Engineering
• Advance Diploma in Computer Science
• Masters Diploma in Internet Architecture

Others:

? Typewriting High Grade in English
? Typing Speed 65 words per min.


Date of Birth: 21st March’1985; Languages Proficiency: Telugu, English and Tamil

Hobbies: Photography, Watching movies, listening to music & browsing.
Photographer:
• My childhood passion turned into a serious pursuit the year. Finally, I have selected my hobby as a photography from 2010 and taking few assignments during my week OFF’s. I have massive experience in the wedding, modeling and party photography and my motto has always been timely service, best quality and optimum cost. I will always touch with my customers through quality, performance, service and assistance. Bringing the best of value to my customers, i also care as much about my customers.
• I have 3 years experience in taking photography for Magic Bricks from 2011 to 2014
• One year experience as a photographer with Yatra.com from 2014 to till date
• Handling freelance Wedding Photography service in Chennai location

References: Available on Request