Dear Sir/ Madam
I am seeking new challenges with a company in need of someone with exceptional planning, leadership, and management abilities. Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength.
As evidenced in the enclosed resume, my experience encompasses Digital Consulting, Digital sales, and Marketing, which all led to revenue growth. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my assets.
I know that my proven leadership skills, strong commitment to high ethical and professional standards, and flexibility in devising proactive responses to changing socioeconomic conditions would allow me to make a significant contribution to the Marketing / Digital division of your company. I would welcome the chance to discuss my qualifications with you in greater detail. I know that you are busy, and have many applications to review. If you wish to schedule a meeting, please let me know. In the meantime, you may peruse detailed qualifications through attached CV.
Please know that I appreciate your time and consideration.
Thanking you in advance.
Sincerely,
Sathur Jan Rij F. Coloma
sathur jan rij flauta coloma sathurjanrij.coloma@gmail.com
+973 33008041 Juffair, Kingdom of Bahrain
skills
• Good command of English language (written and oral)
• Proficient in Microsoft Office applications
• (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Strong customer service skills
• Reliable Team player and work dedicated
• Understands the commercial realities affecting the organization.
• Gathering information systematically to establish facts. Principles and Problem solving.
Experience
June 2017 – Feb 25, 2018
Intermid Consultancy, Financial Harbour West Tower, Manama Bahrain
Position: Research Analyst
• Does Marketing Research regarding the current project of the company
• Site Mapping
• Proof Reading for website contents
• Comparing Websites UX IX
• Presentations regarding past and current projects of the company
• Communicates with the clients regarding of what information they need of the project
• Follow up on all sub-contractor of the company regarding project updates
• Processes Domain Requests from Bahrain Telecommunication Companies
• Creates Presentations for the Managing Partner
• Books Travel Itinerary for the Managing Partner
November2014 - June 2017
National Motors Company I Sitra, Bahrain
Position: Digital Sales Consultant (GMC, Chevrolet, Cadillac and Honda)
• Receives and Opens client Digital Leads from the company website within a specific Key Progress Indicator (KPI)
• Contact clients as per the Dealer’s standards (SOP)
• Creates weekly and monthly reports for the brand managers and general manager
• Prepares quarterly report regarding the development of digital sales and presents this to the brand managers, general manager, and clients
• Monitors clients’ feedbacks and report to management
• Manage company client database and recording accurate customer data into the system
• Answering customer’s inquiries regarding vehicle prices or specifications through phone, e-mail, sms, and online websites.
• Updating the vehicle prices on the automated emails depending on what campaign the company is having
• Dispatching client leads to the sales executive
• Scheduling test drives (making sure that the vehicle is available when the customer visits the showroom)
June 2013 - November2014
National Motors Company I Sitra, Bahrain
Position: Customer Service / Receptionist (Honda)
• Receive, greet and welcome guests and clients
• Take calls and answer company inquiries
• Maintain an organized record of activities of the division
• Manage and schedule service appointment bookings
• Generate end of the day report
• Sends and make appointment reminder calls to the company clients
July 2010 – March 2013
SPI GLOBAL CRM
Makati City, Philippines
Position: Communication Skill Trainer
• Train call center agents on proper English Communication
• Prepare exams and exercises for agents to develop and enhance their English communication skill
• Train call center agents proper phone attitude
Position: Resource Center Team
• Create Attendance Schedule for the entire Account/Division
• Create productivity reports of the entire division
• Create roster for the entire account/division
• Approve leaves, records absents,
• Create forecast call flow for the entire account
Position: Customer Service Representative
• Provide technical help for customers
• Provide customers with product and service information
• Identify, research, and resolve customer issues
• Convince customers to purchase and place customer orders in the system
January 2009 – December 2009
Vcustomer Phil.
Libis Quezon City, Philippines
Position: Quality Assurance / Quality Support
• Setting QA compliance objectives and ensuring that the targets are achieved
• Establishing standards of service for customers or clients
• Monitoring performance by gathering relevant data and producing statistical reports
• Provides feedback to agents regarding their opportunities on the call
• Provides weekly training regarding account standard updates
• Monitoring calls every day for quality assurance of the account, submitting to clients
May 2008 – January 2009
Winsource Solutions Inc.
Mandaluyong City, Philippines
?Position: Quality Assurance / Quality Support
January 2007 – March 2008
Client Logic Phil., (Sitel)
Metro Manila, Philippines
Position: Customer Service Representative
EDUCATION
S Y. 2004 – S.Y 2008
Infotech Institute of Arts and Sciences
Comembo Commercial Center, J. P. Rizal Extension, Makati City, Metro Manila, J.P. Rizal Ext, Makati, Metro Manila, Philippines
Bachelor of Science in Computer Programming
S Y. 2002 – S.Y 2004
Centro Escolar University
9 Mendiola Street, San Miguel, Metro Manila Philippines
Undergrad
Bachelor of Science in Pharmacy
Secondary Education
S.Y 1998 – S.Y 2002
Sacred Heart Academy School of Novaliches
Zabarte Road Novaliches, Quezon City, Metro Manila Philippines
REFERENCES
john Nugent
senior Crm Manager
National Motor company
+97339655322
+447521927394
Prashanth Menon
Business Analyst
national motor company
+97337721777
david Lord
showroom senior sales manager gm/chevrolet/cadillac
national motor company
+973 39634667