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Nouhad Ajouz

Candidate ID: 1447463

Career Summary

CA / CS / CFA / Other Professional Degrees with 25 years experience in Administration / Commercial Operations functional area

Skill Set

Organizational Development: Strategy, Vision & Mission Planning | Process Enhancements | Cost Optimization Quality Standards | Risk Management| Purchasing and Events Management| Influencing & Negotiating ?Functional Skills: HR Management | Facilities & Administration | Manpower Planning | Cost Analy

Professional Information

Total Experience : 25

Nationality : Lebanon

Qualification Level : CA / CS / CFA / Other Professional Degrees

Job Function : Administration / Commercial Operations

Work Location Preference : UAE

Detailed Profile

+97150 – 1110530
Abu Dhabi, United Arab Emirates

Seeking assignments as Facilities, Administration, General Services, Support Office, Corporate Facilities Manager with an organization of high repute that will accomplish both professional as well as personal development

?Seasoned professional with years of varied international experience in leadership roles in large firms with multi-geography presence and a track record of turning challenging conditions into success stories through long-term business insight, strategic planning, executive decision-making, critical thinking, and contingency management efficiencies
?Proven skills in overseeing administrative support within a complex organization; skilled in Facilities and Administration with strong background in planning, prorating developing exceptional teams, driving business administration. Expert in managing emergency and other safety arrangements in place being a trained fire warding and certified First Aider, iput in place the business continuity plan with regards to offices and staff accommodation. Taking into consideration Safety is our language to conduct regular inspection to work place and adhering to health and safety policies.

Professional Membership: Member of International Association of Administrative Professionals (IAAP) Southwest Houston Chapter| Elected Hospitality Co-Chair for the IAAP-Southwest Houston Chapter

?Professional Summary
Ü Seasoned professional rich experience in managing entire Administration & HR operations of the organization, Expert in setting up O & M Companies. Liaising with other internal departments and external bodies to provide full and comprehensive services, support in planning staff’s training & development leading to maximizing productivity & performing many other activities as an organizational requirement
Ü Pioneering experience in providing solid & credible HR leadership across various organizations with an experience of 10+ years in managerial positions within highly ranked organizations.
Ü Strong aptitude to understand set up and lead administration and HR operations to set business objectives; breadth of experience across all aspects of strategizing, directing and executing large operations
Ü Undertake challenging assignments with a passion for organizational turnaround, relationship building and strategic planning to enhance HR activities efficiency year-on-year

Professional Skills/ Trainings
25+years of accomplished career track
? Organizational Development: Strategy, Vision & Mission Planning | Process Enhancements | Cost Optimization Quality Standards | Risk Management| Purchasing and Events Management| Influencing & Negotiating
?Functional Skills: HR Management | Facilities & Administration | Manpower Planning | Cost Analysis Management | General Business Process | General Office Maintenance| Tendering and Contracts Management | HR Recruitment Plan| Negotiating| Administration Policy Manual| Petty Cash records| Operating Policies and Procedures| Meeting Agendas and Minutes| SAP Super User| Regulatory Compliance| Procurement/ Purchases
? Operational Leadership: Budget Planning | Operational Efficiency Management | Team Management | Staff Development

Personality Traits Includes:

? People engagement specialist utilizing logical and creative approaches to work while presenting specialist information to non-experts in an understandable form; natural leader with high degree of flexibility and managing large teams
? Thrives in time sensitive and challenging working environments; staunch believer of ‘Make Things Happen’ philosophy with persistence and good-decision making abilities
? Excellent business communication, presentation, negotiation, closing, and follow through skills with a strong problem-solving capability; committed to deadlines and quick turnaround times

? Work Experience

May 2013 – May 2018 with Etihad Rail DB Company as Manager, Office Services (Administration)
Established and ran all HR & business administration functions, dexterously developed and executed HR strategies, policies, programs and carried all other initiatives that directly align with business plans and strategies. Initiated and managed corporate agreements with services. Managed effectively the administration processes, services and supplies of the company offices at Abu Dhabi Mirfa and Mzeira
Major Projects:
Ü Set up the company premises (offices and staff accommodation) at the western region (remote area)
Ü Plan and manage short- and long-term staff Accommodation solutions within the company remote areas
Ü Led the staff accommodation team and was part of the Accommodation executive steering committee (planning, identified specifications, monitored construction, managed completion and furnishing)
Ü Developed and implemented staff accommodation allocation and staff relocation plans.
Ü Established staff accommodation rules and regulations booklet and implementation strategies
Key Deliverables:
Ü Developed and led plan to deliver key objective targets; managed department, staff, protocols, disciplines and processes.
Ü Governance and compliance of operations with corporate governance, statutory, standards and other requirements.
Ü Manging all government relations processes: Trade license, Ministry of Human Resources (MOHRE), CICPA Passes, work permits, Residence Visa, renewals, cancellations …. Etc
Ü Occupancy management of Staff accommodation (170 units 248 rooms + Facilities). Producing monthly occupancy reports and regularly evaluating the needs vs availability.
Ü Created the Staff Accommodation rules and regulations booklet, carried on orientation sessions and managed implementation.
Ü Staff Accommodation operations management:
o Gym equipment’s, Meeting rooms, training rooms, Common TV Room and multi-function room .
o Security and evacuation plan
o Kitchen specifications, equipment and supplies, Authorities approvals
o Catering services and daily operation of kitchen and mess hall.
o Events and theme nights
o Hygiene and food handling safety aspects
o Sports tournaments
o Visitors
Ü Carried out a portfolio of responsibilities under the department’s purview, such as managing contracts, office and catering supplies to all company locations, Intercompany transportation fleet management, Government relations, business travels and company events.
Ü Managing Administration department Budget and implemented lots of cost-effective solutions
Ü Contracts Management and being involved in the tendering process (Specifications, Bidders evaluation list, Technical evaluation, awarding then Management of contract)
Ü Risk management evaluation and recommendation for corrective actions
Ü Managing security processes (Office access, Employee ID, …etc)
Ü SAP super user, Managing all purchases requests/ orders via SAP.
Ü Accountable for directing business process activities to support the implementation of policies and procedures.
Ü Relocated new employees/leavers, including travel arrangement, hotel bookings, accommodation, contracts, security permits and transportation
Ü Implemented short- and long-term business plans, including staff accommodation premises, office space requirements, and needed furniture/equipment
Ü Supervised new staff orientation registration and reviewed performance evaluations of employees.
Ü Improved programs and service quality by devising new applications; procedures and evaluating results with end users
Ü Guided and mentored team members in accomplishment of objectives; improved their performance through counselling, skills enhancement

Mar 2011 – Apr 2013 with Etihad Rail Company as Senior Administration Officer- Business Support Unit
Significant Contribution: Successfully coordinated company launching event as well as coordinated and managed 2 rounds of the GCC Rail way conference at Abu Dhabi. Supervised and coordinated all administration activities within the Company

Career Elevation
Administration Officer ?Senior Admin Officer
Key Deliverables:
Ü Dealt closely with all departments and contributed in developing the Administration Policy Manual and set up of the step-by-step procedures related to Admin Department as applicable
Ü Managed corporate deals with Vendors and Suppliers for travel and hotels arrangements for business purposes
Ü Dexterously dealt with all travel related issues for groups and individuals overseas and within UAE.
Ü Managed Company’s business and social events, workshops, seminars, campaigns, gatherings and all executive meetings in coordination with the concerned Departments and arranged all related logistics requirements.
Ü Organised Blood Donation Campaign in 2011 and 2013 in coordination with Blood Bank
Ü Presented the Offices’ layout plan, set up the required furniture, allocated workstations for new joiners and contributed in finding alternative spaces as required and meeting unplanned requirements.
Ü Managed temporary ID’s requests and office access for Consultants, Auditors and all temporary visitors that need to access offices for a certain period.
Ü Supervised the daily activities of the reception, drivers, office boys and cleaners
Ü Managing all maintenance and set up works taking place at Etihad Rail Premises in coordination with HSE to assure compliance of Safety regulations.
Ü Ensured that all Safety and Security procedures are implemented within the offices in coordination with HSE guidance (no blocked passages, secured exit passes, escape signs, evacuation plan, … etc).
Ü Worked on the Document Management Admin Automation Process Project.
Ü Being involved with the discussions of ERP and SAP implementation Projects.
Ü Managed Petty Cash purchases and records in liaise with Finance and all related approved expenses
Ü Arranged IT requirements for all new joiners and the services of printer’s copier machines
Ü Accountable for office supplies (kitchen, sanitary items, water and kitchen equipment’s; handled all branded printings (business cards, letter heads, envelops, and certificates
Ü Prepared requisitions and LPOs for non-project related purchase services and materials currently on SAP and previously on Peachtree. Dealt with new subscription and renewals for International and national professional magazines, Daily newspapers, reports, printed materials

Initial Career Glimpse:

2001 – 2008 with ZAKUM Development Company as Facilities Engineering, upgraded to Senior Administration Assistant to the Deputy GM (Deputy CEO)

1999 –2000 with Higher Colleges of Technology (Men’s College) as Administrative Assistant – Campus Coordination Section

1998 – 1999 with Abu Dhabi Investment Authority (ADIA) as Administrative Assistant- Information Technology Department

1992 –1997 with Schlumberger Middle East S.A. as Administrative Assistant/ Data Base Project Secretary/Technical Assistant

?Education & Credentials

2012 Completed the International Certification for Administrative Professional - CAP-OM
1989 2 years at Law School at the Lebanese University
1987 Secondary school -Lebanese Baccalaureate, Beirut- Lebanon

Professional Certifications/ Courses/ Trainings:
Ü Orientation relocation, job search seminars- Professional Coaching - DBM – Houston - USA
Ü Attended following Programs within the International Association of Administrative professionals (IAAP) – Houston – USA (2009-2010)
o 2010 Annual Administrative Professionals Conference – City of Houston - USA
o CAP/CPS Certification Importance and preparation
o Which Way Did They Go” – You as a Leader
o Making It Click” – Successful Relationships between Managers and Administrative professionals.
o Go Green with Avery” – How to be Environmentally Friendly within the office.
Ü Completed Certified Six Sigma Practitioner Course in Dubai -2012
Ü Completed the 7 habits of Highly Effective People Training Course in Abu Dhabi - 2013
Ü Fire Wardens, First Aid & Cardio 2 days Training– Abu Dhabi - 2017

Visa Details: On husband visa | Linguistic Abilities: Arabic and English