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Nouhad Ajouz

Candidate ID: 1447463

Career Summary

CA / CS / CFA / Other Professional Degrees with 25 years experience in Administration / Commercial Operations functional area

Skill Set

Organizational Development: Strategy, Vision & Mission Planning | Process Enhancements | Cost Optimization Quality Standards | Risk Management| Purchasing and Events Management| Influencing & Negotiating ?Functional Skills: HR Management | Facilities & Administration | Manpower Planning | Cost Analy

Professional Information

Total Experience : 25

Nationality : Lebanon

Qualification Level : CA / CS / CFA / Other Professional Degrees

Job Function : Administration / Commercial Operations

Work Location Preference : UAE

Detailed Profile

NOUHAD AJOUZ Mobile: +97150 – 1110530| E-Mail:n-ajouz@hotmail.com
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Senior Management Professional/ HR & Administration Management Specialist/ Manager/ Office Services (Administration) Profile–Offering 25+ years of experience
Seeking assignments as Facilities, Administration, General Services, Support Office, Corporate Facilities Manager with an organization of high repute that will accomplish both professional as well as personal development
? Seasoned professional with years of varied international experience in leadership roles in large firms with multi-geography presence and a track record of turning challenging conditions into success stories through long-term business insight, strategic planning, executive decision-making, critical thinking, and contingency management efficiencies
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? Proven skills in overseeing administrative support within a complex organization; skilled in Facilities and Administration with strong background in planning, prorating developing exceptional teams, driving business administration; expert in ensuring that emergency and other safety arrangements are in place including fire warding and aid training for the fire wardens, regular inspection for first aid kids and fire distinguishers
Meticulous Project management Champion with 25+years of experience and performance driven experience of working on numerous engagements geared towards improving performance of companies through efforts in:
Delivering work against agreed budget, schedule & expectations ~ Escalating promptly any issues that may impact operations ~ Managing expectations by ensuring the delivery of the highest quality service ~ Managing complex work in various environments ~
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~Know the Business: Possess demonstrative capability of transforming admin & HR activities by going beyond boundaries of People capital support. Capable of handling wide variety of tasks including supervising, handling queries and administration
~Strategic Contribution: Direct operations in new areas and motivate people to perform beyond their normal &demonstrated skills
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?Dedicated professional with excellent coordination and team coordination skills coupled with an ability to cut across cultural barriers effectively in business scenario. Ensure the efficient administration Management of the offices at Abu Dhabi Mirfaand Mzeira.
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Professional Membership: Member of International Association of Administrative Professionals (IAAP) Southwest Houston Chapter| Elected Hospitality Co-Chair for the IAAP-Southwest Houston Chapter

Profile Summary

? Profile: Seasoned professional rich experience in supervising entire Administration & HR operations of the organization, liaising with other internal departments and external bodies; providing comprehensive services, delivering support in planning staff’s training & development leading to maximizing productivity and performing many other activities as assigned by top management
? Career Contour: Pioneering experience in providing solid & credible HR leadership across various organizations including Etihad Rail DB Company as Manager, Office Services (Administration); Etihad Rail Company as Senior Administration Officer- Business Support Unit; ZAKUM Development Company (ZADCO) – Abu Dhabi, UAE as Senior Office Administrator - Deputy General Manager’s Office and worked with many other well-known organizations
? Expertise: Strong aptitude to understand set up and lead administration and HR operations to set business objectives; breadth of experience across all aspects of strategizing, directing and executing large operations
? Excellence Areas: Undertake challenging assignments with a passion for organizational turnaround, relationship building and strategic planning to enhance HR activities efficiency year-on-year
? Business & Interpersonal Skills: Focused approach to work and comfortable in liaising with people at any level of business; Capable of leading large, cross-functional and multi-disciplinary teams while achieving goals & objectives


25+ years of accomplished career track
? Organizational Development: Strategy, Vision & Mission Planning | Process Enhancements | Cost Optimization Quality Standards | Risk Management| Purchasing and Events Management| Influencing & Negotiating
?Functional Skills: HR Management | Facilities & Administration | Manpower Planning | Cost Analysis Management | General Business Process | General Office Maintenance| Tendering and Contracts Management | HR Recruitment Plan| Negotiating| Administration Policy Manual| Petty Cash records| Procurement/ Purchases| Meeting Agendas & Minutes| SAP Super User| Regulatory Compliance
? Operational Leadership: Budget Planning | Project Management | Team Management | Staff Development


Profile Abridgement

May 2013 –May 2018 with Etihad Rail DB Company as Manager, Office Services (Administration)
Significant Contribution: Supported HR &business administration functions, dexterously developed and executed HR strategies, programs and initiatives that directly align with business plans and strategies. Negotiated with services providers to receive corporate deals that meet with company standards; one of the company Staff Accommodation (planning, construction, completion and furnishing) Project Managers. Developed and implemented staff accommodation allocation and staff relocation plans. Ensured the efficient administration Management of the offices at Abu Dhabi Mirfaand Mzeira; dexterously managed contracts for the upkeep of the offices including staff accommodation, catering, uniforms, PPE, Leased cars, cleaning services, transportation etc. Set department KPI’s Goals and followed up on completion. Ensured that all company premises meet the UAE’s civil defense and other requirements; shared with Admin team progress, efforts & status to accomplish the required results; STAFF Accommodation (172 units, 248 beds); company HQ Offices at the Western Region; furnishing of 8 offices buildings at Mirfa – following Estidama requirement
Key Deliverables:
? Strategic Planning: Developed and led development of plan which delivers key target objective; managed department, staff, protocols, disciplines and processes. Ensured all operations adhere to, and complies with corporate governance, statutory, standards and others requirements. Carried out a portfolio of responsibilities under the department’s purview, such as managing and providing supplies to all company locations, securing approvals and providing communications
? Administration Activities: Accountable for directing business process activities to support the success. Monitored the policy and procedures implementations within the project and reviewed health and safety reports
? Relocated new employees/leavers, including travel arrangement, hotel bookings, accommodation, contracts, permits and transportation
? HR Management: Produced suitable offices layouts/seating plan and furniture purchasing plan based on the HR recruitment plan. Planned and coordinated with building management regular maintenance services. Proposed to management to short- and long-term business plans, including premises, office space requirements, staff accommodation and furniture needed
? Human Resource Policy Support: Formulated and benchmarked functional best practices to focus on revising and implementing HR policies, procedures & services, ensured compliance with legislation & best practice. Worked in close association with top management in implementing various change management initiatives. Organised the logistics of all Company’s business and social events, workshops, seminars, campaigns, gatherings and all executive meetings
? HR Operational Performance Management: Addressed strategic needs of the business through continuous monitoring and improvement of HR processes to ensure attainment of performance targets, statutory compliance, and policy coherence. Identified Key Result Areas of all employees in coordination with Department/Function heads. Developed and implemented effective Performance Appraisal system based on KRAs and system data and effective system for Potential Assessment of high-performers
? Quality Services: Ensured the quality of sales and managed the implementation of best practices in all relevant business functions. Actively participated in negotiating job offers; administered the mobilization of new employees and work orientation registration and reviewed and processed performance evaluations of employees. Improved programs and service quality by devising new applications; procedures and evaluating results with end users
? Team Building: Guided and mentored team members in accomplishment of objectives; improved their performance through counselling, skills enhancement. Created and sustained a dynamic environment that fosters development opportunities and motivates high performance amongst team members

Mar 2011 – Apr 2013 with Etihad Rail Company as Senior Administration Officer- Business Support Unit
Significant Contribution: Successfully coordinated company launching event as well as coordinated and managed 2 rounds of the GCC Rail way conference at Abu Dhabi. Supervised and coordinated all administration activities within the Company
Career Elevation
Administration Officer ?Senior Admin Officer
Key Deliverables:
? Dealt closely with all departments and contributed in developing the Administration Policy Manual and set up of the step-by-step procedures related to Admin Department as applicable
? Handled and negotiated corporate deals with Vendors and Suppliers for travel and hotels arrangements for employees and agreed candidates as and when required from the Business Units
? Dexterously dealt with all travel related issues for groups and individuals to and from UAE
? Arranged, coordinated and followed up for Company’s business and social events, workshops, seminars, campaigns, gatherings and all executive meetings in coordination with the concerned Departments and arranged all related logistics requirements. Organised Blood Donation Campaign in 2011 in coordination with Blood Bank
? Coordinated the Offices’ layout, set up the required furniture, allocated workstations for new joiners and contributed in finding alternative spaces as required and meeting unplanned requirements. Coordinated with the selected vendor to complete the new offices requirement and insure as per specs
? Handled temporary ID’s requests and office access for Consultants, Auditors and all temporary visitors that need to access offices for a certain period. Supervised, guided and monitored the daily activities of the reception, drivers, office boys and cleaners
? Coordinated with HSE Dept. for all work taking place at Etihad Rail Premises
? Ensured that all Safety and Security procedures are followed within the offices in coordination with HSE
? Worked with the consultants on the Document Management Admin Automation Process Project. Being involved with the related discussions of ERP and SAP Projects. Maintained Petty Cash records in liaise with Finance and all related approved expenses
? Arranged IT requirements for all new joiners and the services of printer’s copier machines
? Accountable for office supplies (kitchen, sanitary items, water and kitchen equipment’s; handled all branded printings (business cards, letter heads, envelops, and certificates
? Prepared requisitions and LPOs for non-project related purchase services and materials currently on SAP and previously on Peachtree. Dealt with new subscription and renewals for International and national professional magazines, Daily newspapers, reports, printed materials

Initial Career Glimpse:

2001 – 2008 with ZAKUM Development Company as Facilities Engineering, upgraded to Senior Administration Assistant to the Deputy GM (Deputy CEO)

1999 –2000 with Higher Colleges of Technology (Men’s College) as Administrative Assistant – Campus Coordination Section

1998 – 1999 with Abu Dhabi Investment Authority (ADIA) as Administrative Assistant- Information Technology Department

1992 –1997 with Schlumberger Middle East S.A. as Administrative Assistant/ Data Base Project Secretary/Technical Assistant


Academic Credentials


2011 Completed the International Certification for Administrative Professional - CAP-OM
1989 2years at Law School at the Lebanese University
1987 Secondary school from Lebanese Baccalaureate, Lebanon

Professional Certifications/ Courses/ Trainings:
? Attended the following Programs within the International Association of Administrative professionals (IAAP) – Houston – USA
? CAP/CPS Certification Importance and preparation
? Completed Certified Six Sigma Practitioner Course in Dubai
? Completed the 7 habits of Highly Effective People Training Course in Abu Dhabi
? Which Way Did They Go” – You as a Leader
? Making It Click” – Successful Relationships between Managers and Administrative professionals.
? Go Green with Avery” – How to be Environmental Friendly within the office.
? 2010 Annual Administrative Professionals Conference – City of Houston - USA
? Orientation relocation, job search seminars- Professional Coaching - DBM – Houston - USA
? Fire Wardens, First Aid & Cardio 2 days Training– Abu Dhabi

IT Skills: Well versed with Microsoft Office (Word, Excel and PowerPoint)


Personal Dossier

Visa Details: On husband visa | Linguistic Abilities: Arabic and English | Present Location: Abu Dhabi, United Arab Emirates

~ References and other verifying documents will be furnished upon request ~