Recruiters: To view this profile, please Register / Login

Jobseekers: To make your profile available to Recruiters for free, opt for Premium Membership


Candidate ID: 1452483

Career Summary

Post Graduate in Computers with 14 years experience in IT with UAE experience - Software functional area , Expert in ERP Implementation, Team Management , Problem Solving , 700+ user environment management , SAP Trained , Multiple Certified with Pre-opening experience of Hospital & other domains

Skill Set


Professional Information

Total Experience : 14

Nationality : India

Qualification Level : Post Graduate

Job Function : IT - Software

Work Location Preference : UAE

Detailed Profile

Assistant Manager -IT / IT Services Manager


Phone: +971508727083 / +971547764745


A multi-faceted professionalbaccustomed with proven skills,targeting challenging & rewarding opportunities as Assistant Manager - IT with an organization of repute preferably in IT sector

Location Preference: UAE


SAP Implementation & Support
Project Planning & Management
Continous Process Improvement
Change Management
Risk Management
Business / Systems Analysis
System/Database Administration
Vendor Negotiations
Cross-functional Coordination
Reporting & Documentation PROFILE SUMMARY

Microsoft Certified Professional; proposing over 13 years of illustrated career in SAP BASIS / HIS Consultant and Office Administrator
Keen interest in the areas of SAP Consultancy & HIS Consultancy
Highly skilled in management of Hospital Information System included HIS solution identification and work management for HIS
Hands-on experience in consulting practice with proven capabilities in capturing As-Is process, preparing functional specifications, business blueprint document, analyzing the gaps and implementing solutions
Exhibited excellence in installation and calibration of SAP systems including ECC 6.0, Netweaver, IDES, SAP Router, Applied SAP Licenses, OSS Notes, configured Solution Manager for downloading patches
Pivotal as an escalation point for Incident Managers and ensured their bridging, including initiation of any necessary escalations and business impacting issues
Experienced in SAP /ERP pre-implementation, implementation and functions right from requirement mapping, documentation, scoping, costing, application development, testing till post implementation support
Proven success in ensuring adherence to standard SAP best practices and business process mapping, meeting stakeholders to identify opportunities for business process optimization and solutions


SAP Basis Administration (1 Year On-Job Training)
Microsoft Certified Professional
Oracle Certified Professional (OCP DBA 9i )
CCNA (Attended Certification Training)


2002 MCA from S N R Sons College, Coimbatore
1998 BCA from M E S College, Kottayam


IT Consultant- Freelancer Dec’17 – Present
SAP Consultant - Freelancer Mar’13 – Jun’14


Believers Medical College Hospital, Thiruvalla Jun’14 – Jul’17
Techno-Functional Consultant
Key Result Areas:
Led, and mentored a team of 4-16 members for spearheading end-to-end activities pertaining to IT services included management of functional requirements received from the departments
Executed all web-based software project stages such as project estimation, requirements gathering, gap analysis, project scheduled, configuration issue resolution, code specifications, testing and implementation
Engaged in end-to-end management of Hospital Information System included HIS solution identification, analysis, recommendations, HIS administration total control & supervised department functions
Delivered business solutions by conducting cross–functional team meetings; defined and aligned the technical solution based on the functional requirements(i.e. specifying the customizing/technical specifications for development)
Collaborated with the client onsite / business users for new requirement; facilitated discussions on real business cases with the clients & their business users
Acted as an escalation gate; addressed customer queries and resolved the same on priority which resulted in achievement of customer satisfaction matrices
Documented and maintained MIS reports; engaged in failover/backup/recovery plan pf 500+ user environment
Facilitated development initiatives involving mapping of business requirements; delivering periodic services like one time / technical services based on the business requirements
Conducted incident analysis and recommended corrective & preventive actions to mitigate the gaps
Monitored the performance of team members and ensured the team members followed best practices and maintained SLAs; guided the team members for successfully completion of assigned projects
Coordinated with the departments for ontime vendor payments
Managed entire ERP project operations with a view to achieve business objectives and ensured optimum utilization of available resources, which includes both end-to-end implementation and production support
Authorized person for master passwords, Licenses & dept documents
Delivered regular health check of the projects and ensured that information systems, products, and services meet or exceed organization / industry quality standards and end-user requirements
CCS Technologies / Malayala Manorama Ltd., Kottayam Aug’09 – Mar’13
Junior SAP Basis Consultant
Growth Path:
Aug’09 – Jan’11 Trainee SAP Consultant
Feb’11 – Mar’13 Junior SAP Basis Consultant
Key Result Areas:
Engaged in installation and configuration of:
o SAP systems including ECC 6.0, Netweaver, IDES
o SAP Router, Applied SAP Licenses, OSS Notes,Solution Manager for downloading patches
Indulged in user administration of 500+ user domains; troubleshot all the issues pertaining to user authorization
Provided offshore support to clients; worked on Request for Change (RFC) and suggested appropriate solutions for the same
Refreshed the clients in QA; managed the integration of SAP modules and applications, testing of systems during enhancements and configuration as well as for upgrades like Kernel Upgrade, Enhancement Packages, Patch Upgradesand so on
Ensured standardization of processes related to SAP across the organization, conducted process improvement, end-user authorization review and implementation of appropriate controls in system to ensure error-free and correct transactions
Reviewed DBA calendar job logs, OS level alerts and periodic archive directory status as well as security audit log, analyzed early watch reports& many more
Arabian Marketing Corp.FZCO, Dubai, UAE May’05 – Jun’09
IT Engineer

Engaged in Mail Server Administration, Windows Server Administration in Active Directory Environment, recovery of servers to cope up with 24X7 operations, installation & configuration of Antivirus Systems & Firewalls, Implementation of user policies, licenses, govt. approvals and renewal tasks.

Merits Infotech, Trivandrum Nov’02 – Mar’05
Systems Engineer

Indulged in design, creation, testing and implementation of tables, functions and procedures using PL/SQL, installation, configuration of database using OEM & scripts, coding using VB 6.0, Access & SQL server, hardware & Software installation.


Date of Birth: 20th December 1977
Languages Known: English, Hindi
Current Address: Villa No.5, Corniche Road, Ras Al Khaimah, UAE