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Shabu Sebastian

Candidate ID: 1457760

Career Summary

IT professional offering over 15 years of GCC experience includes Network Design, IT Infrastructure Design & Management, Windows Server Management (including VM & Hyper-V), DR Setup & Business Continuity Planning (BCP), Budgeting, Costing etc. complemented by Bachelor of Engineering in Electronics

Skill Set

Networkin & IT Infrastructure Management, Budgeting, Costing Business Engagement, Stakeholder Management, Security & Compliance Programs and System Monitoring

Professional Information

Total Experience : 25

Nationality : India

Qualification Level : Engineering Graduates/PG

Job Function : IT - Hardware

Work Location Preference : Bahrain, Oman, Qatar, UAE

Detailed Profile

Core Competencies

IT Project / Service Management
IT Security Solutions & Management
Cost Reduction Initiatives
IT Audit Management
Budgeting (CAPEX/OPEX) & Cost Control
Standard Operating Procedure Formulation
Corporate Training & Development (IT Infrastructure & Security)
Business Continuity Planning (BCP)
Team Building & Leadership

Profile Summary

IT professional offering over 25 years’ in experience in Networking, IT Infrastructure Management (Specialised in Entertainment park IT Infra), Budgeting, Costing Business Engagement, Stakeholder Management, Security & Compliance Programs, Monitoring & Trend Analysis using BI Platform
Expert in service desk implementation using ITIL standards for Incident Management, Service Management, Change Management, Problem Management modules
Integrated multiple technologies such as LAN V’s WiFi, Physical V’s VM on a conservative platform to optimize the cost
Led the management of hardware and software throughout the organization including servers, employee desktops/laptops, network / voice infrastructure, internal networks, peripherals, and cabling
Followed procedures, change management best practices to ensure network availability and maintenance of disaster recovery stance
Transformed the business through operational strategies, set up the project from the scratch and stabilized the same as well as enhanced on organizational productivity and performance through technology analysis
Evangelized Information Security best practices through corporate information security training and awareness programs
Performed security risk assessment/analysis; reviewing & drafting new security policies and performing security assurance reviews in critical applications

Academic Details
Bachelor of Engineering in Electronics & Communication from Institution of Engineers (India)
Advanced Network Engineering
PG Diploma in Advanced Computer Troubleshooting


Work Experience

Since Dec’08
Global Village LLC. (Arab Media Group LLC), Dubai, UAE; as IT Manager

Growth Path:
Asst. IT Manager & Sr. Network Administrator (Arab Media Group LLC) Dec’08 to Apr’13
IT Manager (Arab Media Group LLC & Global Village LLC) Apr’13 till now


Directing a team of 2 Line-Managers & 8 Technical Staff in designing, building, implementing, managing, supporting and enhancing key technologies
Preparing yearly IT budget & procurement for Arab Media Group & Global Village
Acting as a main point of contact for Information Risk, management and compliance function for the security needs
Providing consulting service for business continuity planning project during life cycle (RFI/RFP, Pre-Contract, sustenance phase and termination)
Offering support to delivery teams to face the customer & external assessment and subsequently closure of finding
Heading projects assigned by the company related to resolving technical queries & incident changes within the SLA commitments
Designing IT solutions with sound understanding of technical/ operational bottlenecks, as well as issues put forth by the clients and troubleshooting the same to avoid further escalation
Supervising IT Service Desk and mentoring the performance of team members to ensure efficiency in process operations and meeting of SLA
Ensuring goals of the Incident Management Process are achieved; restoring service as soon as possible based on defined SLA through detecting, logging, categorizing and prioritizing incidents
Developing long-term partnerships with vendors & ensuring service, cost, delivery and quality norms are met
Assessing network design and providing guidance in identifying and implementing Network and security controls as per Contractual and Regulatory requirements


Honored with following awards /recognitions:
o Star of the Quarter Award
o Yearly Appreciation by the organization for successful season start
Leadership & Technical skills enhanced through attending trainings on Budgeting for Managers, PMP – Project Management Professional, Dell EMC VxRail Test Drive for Technical Decision Makers, CISSP - Certified Information System Security Professional, ITIL V3 – IT Infrastructure Library (Foundation), ILM V3.15 – Institute of Leadership & Management (Time, Stress & Conflict Management), CEH -Certified Ethical Hacking from EC-Council, CCSA - Check Point Certified Security Administrator, CCSE - Check Point Certified Security Expert.
Headed all Group IT Infrastructure project right from initiation stage till commissioning including yearly IT Infrastructure budgeting & procurement
Marked excellence:
o Reduced annual telecom spends with proper planning & VOIP system architecture upgrade
o Reduced IT Cost by converting IT systems from physical to converged & then to hyper converged infrastructure
o Transformed the work structure for getting the IT task completed on time
o Contributed in the set-up of data center’s infrastructure including sizing, configuration, bandwidth estimation, network management & load balancing

Projects Executed in the Park Entertainment:

IT Low current Infrastructure for the entire Global Village park
Public Wi-Fi (WiFi-UAE) across the park as part of Smart Dubai Project
Global Village own Wi-Fi across the park for GV Operation, Mobile POS for Multi-Tenant system, Embed System’s RFID reader for Rides & Attractions, Mobile survey for Customer feedback etc.
Centralized AVAYA IP Telephone System
Embed ticketing system for Carnaval (Funfair) Rides & Attractions
Auxel Ride Maintenance system & PLC connectivity for Carnaval (Funfair) Rides
Upgraded VIVA Tickets (Best Union) Ticketing system & Axess Turnstiles for Entrance gates
People Counting System using Xovis sensor & Vemcount Management software
Parking Management system using RFID tag, chipcoin & Parktron Management software
Public Car Parking Counting System using Sensors & P2P connectivity
Ticket Self vending machine & Auto pay station for car parking

Previous Experience (GCC)

Jul’05 to Nov’08
BinHendi Enterprise LLC., Dubai, UAE as Sr. IT Supervisor – Hardware & Network
Highlights: Vendor Coordination, Team Management, Hardware & Network equipment procurement, SLA, IT budget preparation, Installed, configured and provided support for the secure VPN and Remote Terminal connections using Cisco VPN concentrator, AVAYA IP Telephony, Citrix Presentation Server 4.5 & PC anywhere

May’03 to Apr’05
Arabian Network Information Services, Manama, Bahrain as IT Security Engineer
Highlights: Design, Install, configure & maintenance of Check Point Firewalls using Crossbeam & Nokia IP Security devices, Implemented IT Security Solutions & Pre-Sale Technical support
Key Clients: Bahrain Telecommunication Company, Gulf International Bank, Bank of Bahrain & Kuwait, Arab Financial Service, Bahrain Petroleum Company

Previous Experience (India)

Jan’00 to Apr’03
Jay Info Systems (P) Ltd., Technopark, Thiruvananthapuram, Kerala, India as Senior Network Engineer
Highlights: Managed WAN connectivity using Cisco Routers for different branch offices and provided support to Network Engineers at Education through Network using Information Technology centers throughout Kerala State in India
Sep’97 to Dec’99
Software Training Park India (P) Ltd., Thiruvananthapuram-1, Kerala, India as Network Administrator
Highlights: Installation and troubleshooting of mixed topology network consist of Windows NT Servers, Exchange 5.5 Server over 200 nodes

Jun’93 to Sep’97
Microtech Systems, Cochin-16, Kerala, India as Customer Support Engineer
Highlights: Installation, Testing, Quality Control and troubleshooting of Windows NT, Novell NetWare & IBM Compatible PCs

Associate Member of Institution of Engineers (India) (AMIE) ID - A-526357-4
Cisco Certified Network Professional (CCNP) ID - CSCO10127972
Certified Novell Administrator (CNA) ID - 9687374 PIN 2777
Microsoft Certified Systems Engineer (MCSE) ID - 1188732

Technical Skills

Server OS Windows 200X & NT 4.0 and Novell NetWare 5.X, 4.X
Internet/Intranet Platform MS Exchange server 2007,2003 & 5.5
Internet Information Server 5.0 & 6.0
Management Platform Citrix MetaFrame 1.8 & Presentation Server 3.0
Systems Management Server 2.0
VM Platform VMware on Hyper Converged Infrastructure - VXRAIL 500
Backup Server utility BrightStor ARC serve 11.5 & Symantec VERITAS 11D, Acronis Backup & Recovery 11.0, Symantec Backup Exec
Antivirus Kaspersky, Sophos, McAfee with EPO, Norton Smart Protection & Trend Micro NeatSuite
Network Hardware Nokia IP series, Crossbeam, Mxtreme Mail firewalls, Check Point products, Netilla & Nokia Secure VPN device, Cisco VPN Concentrator, Cisco Routers & Catalyst switches
Storage Dell Data Domain Storage (DD3300), EMC VNX500, InfoTrend NAS
Backup HP & IBM Tape library
Firewall Check Point NGX, Cisco PIX, SonicWall 3060, Fortigate products

Soft Skills Personal Details

Date of Birth: 14th May 1971 / Nationality: Indian
Languages Known: English, Hindi, Malayalam & Tamil
Permanent Address: Shabu Sebastian, Mulavana House, Vellappally Lane, Kottayam – 686001, Kerala, India
Marital Status: Married / No. of Dependents: Three
Passport No.: xxxxxx/ Visa Status: Residence Visa, UAE
Driving License: UAE & India


Projects Executed in the Park Entertainment:

Crowd Management & People Tracking System using Cisco Connected Mobile Experiences (CMX)
Toiletry Management System for toilet dispenser using HsM (Hagleitner Sense Management) sensor
Outdoor Information screen, using Samsung MagicINFO
Centralized Biometric Attendance System & Door Access Control System across the park
Centralized control room for Carnaval with Operator booth console using CCTV system for Rides, Ride Entrance gates & Ticketing Booths
Online Toilet cleanliness survey App for Guest feedback
Data center DR setup for GV park operation

Innovative & Future Technology (IFT) Projects under evaluation :

People counting & Tracking system using CCTV Camera, LiDAR & Milestone VMS Plugin
Kids Tracking system using GPS & Wi-Fi connectivity and monitoring using Mobile App
Connectivity for Smart Power Grid & BMS solution using Metasys system from Johnson controls
Centralised staff food coupon system through Biometric Attendance system & F&B system
Vehicle Pick-up & Drop-off Tracking system using GPS