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syed usman sahib syed mohideen

Candidate ID: 1483813

Career Summary

Post Graduate with 7 years experience in IT - Technical support engineer. Experience in oil & gas industry

Skill Set


Professional Information

Total Experience : 7

Nationality : India

Qualification Level : Post Graduate

Job Function : IT - Hardware

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile


M.C.A., (Master of Computer Application)

Mobile: +966553496970


To seek a career in the field of IT Service Desk / IT Support Engineer that allows me to contribute to the growth of the organization.


• Having 6+ years of Experience in the field of IT Support/Service Desk support.

• Familiarity with the fundamental principles of ITIL/SLA.

• Experience in resolving end user technical problems via email, phone and in person.

• Experience in Helpdesk tool and clear Communication with all levels of management in order to effectively convey the message and execute the required actions.

• Experience in Managing the Client Computers(Desktop/Laptop), Networks, Printers, Scanners, Telephones, Fax Machines, Projectors and Remote / physical Troubleshooting’s.

• Experience in fundamental operations of commonly used software, hardware, and other equipment’s.

• Familiarity with Aramco’s Safety and Traffic Rules & Regulations.

• Exposure to IT customer/user support activities and curiosity for learning & ability to learn new technologies with enthusiasm.


• Strong customer service ethos, ability to work well with people.

• Installing and configuring computer desktop/Laptop OS (windows, mac, Linux), hardware, software, systems, networks, desktop printers & scanners, fax, antivirus, mobile email, Ip phones etc.

• Assist end user data Backup and Migration, Password Reset, Relocations, Shared drive, Antivirus and Other configurations etc.

• Administrating LAN over a network.

• Investigate, diagnose and solve computer hardware, software, network, user account issues.

• Working Knowledge on IT helpdesk Management Tool (Mange Engine SD, BMC remedy, Dash).

• Manage and Support Microsoft Office 2010 and 2016.

• Maintain records of software licenses.

• Arrange Meetings (WebEx, Zoom, Microsoft) with Vendor in order to solve the Applications related issues.

• Working knowledge on Active directory, cisco switches and conference systems.

• Ensure that the end user know how to login, configure basic setups like Adobe pdf, MS outlook and company approved software’s.

• Talking to clients and computer users to determine the nature of any problems they encounter.

• Repairing equipment and replacing parts.

• Prepare procedures, manuals, tutorials for users to easily understand and configure printers, outlook etc.

• Ability to work independently and in a team environment.


• M.C.A (Master of Computer Applications) from Madras University, The New College, Chennai, Tamil Nadu, India.


• Information Technology Infrastructure Library (ITIL)

• Cisco Certified Network Administrator (CCNA)

• Microsoft Certified Professional (MCP)

• Diploma in Computer Hardware (DCH)


: Business Systems Weaver (BSW).


: Saudi Aramco Total Oil Refining & Petrochemicals (SATORP).



: IT Helpdesk Support Engineer.

: 01.01.2013- Till date.


? Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
? Works with the Systems, Network, Database, IT Security, Server and each team in the ICT Department as appropriate to determine and resolve problems received from clients.
? Assist over 200 to 300 employees in a refinery includes Multinational language speaking peoples.

? Reports to User Assistance Head.

? Works with Vendor support contacts to resolve technical problems with Desktop computing equipment and software.

? Installing, Configuring, Administering Windows 7, Windows 10 and Mac OS for Clients. Connecting those client systems in Domain.
? Installing and Administrating MS Office (word, excel & Outlook) 2007, 2010&2016.

? • Become familiar with each client and their respective applications

? Installing, configuring & sharing Printers / Network Printer HP, Cannon & Epson, Cisco IP Phones etc.
? Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.

? Installing and configuring Scanners, Projectors and U-learning Systems.

? Identifying and Troubleshooting Pc’s Hardware Issues.

? Maintaining the Asset inventory.

? Ensure desktop computers interconnect seamlessly with diverse systems. Maintain telephone system.
? Works with procurement staff to purchase hardware and software.




: Sans bound Technologies, Chennai.
: IT Support Engineer.

: 01.01.2012- 31.12.2012.


? Desktop/Laptop on-site and phone support, Printer/Fax support, Backup system support.

? Provide investigation, diagnosis, resolution & recovery for hardware/software problems.

? Installing, Configuring, Administering Windows XP Professional, Vista, 7 for Clients. Installing and configuring Printers / Network Printer HP, Cannon, Epson and IBM. Connecting those client systems in Domain.

? Manage service requests, software installations, new computer setups, upgrades.

? Provide initial assessment of urgency and business impact on all support calls.

? Trains and orients staff on use of hardware and software.

? Assembling, service maintenance of PCs and up gradation of systems.
? System Administration and Backup Operations. Technical Support for the users
? Formatting, Loading Operating System and Software Installations.

? Trouble shooting hardware and software problems with regards to PCs, Printers, Scanners and other computer equipment’s.


Father’s Name : Syed Mohideen
Date of Birth : 01st March 1987
Marital Status : Married
Sex : Male
Nationality : Indian
Driving License : KSA and India
Languages Known : English, Tamil, Hindi and Arabic (Beginner)
Visa Type : Transferable
Address : Street Ikhlaas, Jubail City, Jubail, KSA.