Amcan International Group – Amman, Jordan
Supply Chain Manager, March 2018 to Oct 2018
Lead supply chain and logistics strategies for efficient running of routine operations to achieve defined productivity level. Manage inventory maintenance, procurement, shipment and delivery, and returns on products to support logistics process. Maintain all records, prepare presentations, and formulate reports to assist management in understanding logistics operations and inventory status. Cultivate strong relations with external parties, such as suppliers or distributors. Devise and deliver solutions for continuous process improvement. Supervise online store and warehouse operations as well as maintain 3PL contracts with a focus on cost reduction.
Key Contributions:
? Created and executed a KPI and dashboard to monitor stock aging and shelf life.
? Implemented industry best work practices and reduced marine insurance cost by 15% with improved coverage.
? Competently negotiated for best service terms with 3PL and reduced logistics cost by 13%.
Sephora Arabia, Jeddah, KSA
Supply Chain Manager, Nov 2015 to March 2018
Headed supply chain functions for 24 retail stores providing beauty products and perfumes to customers with turnover of $120M. Spearheaded IT team and store managers for execution of Oracle and POS systems in 22 stores in KSA. Developed and executed best work practices for receiving and distributing stock between stores. Enhanced effectiveness of warehouse operations through arranging training sessions for team members. Set up and managed hiring and training functions for Sephora.com online store.
Key Contributions:
? Monitored activities pertaining to stock controlling throughout 24 stores, reducing stock shrinkage by 9%.
? Improved stock control between Oracle system and stores stock by developing inventory management procedures, subsequently maximising stock forecasts and sale.
? Communicated and negotiated logistics services and insurance contracts to reduce costs.
? Built strong working relations with suppliers, which resulted in reducing dormant stock.
Capital Stores – Muscat, Oman
Logistics Manager, Nov 2013 to Oct 2015
Streamlined warehouse operations, created new teams, arranged training sessions, set KPIs, and managed company fleet and customs clearance for one of the retail industry leaders at Muscat city. Decreased the overtime payment by executing best time management techniques to attain highest efficiency with the given resources. Competently negotiated new contracts with 3PL for customs clearance and transportation. Supervised routine warehouse activities, which included inbound, outbound, and warehouse management. Implemented ABC cost modelling to control logistics cost and improve efficiency while reducing cost.
Key Contributions:
? Merged two warehouses into one, reducing rental and insurance costs by 8%.
? Restructured inbound and outbound processes which improved efficiency and reduced overtime cost by 50%.
? Increased warehouse team accuracy to 98% by executing and training warehouse staff on new WMS system.
Samsung Levant – Amman, Jordan
Logistics Manager, June 2011 to Nov 2013
Established and managed logistics department operations from scratch with a focus on improving overall process and reducing cost. Headed logistics functions for five countries, including Jordan, Iraq, Syria, Lebanon, and Palestine with a total turnover of more than $1B per year. Formed domestic distribution channels inside Jordan and established a strong network with Hypermarkets and distributors. Negotiated contracts with insurance company on favourable terms. Planned training sessions for logistics staff and implemented GPPM (Samsung Global Policies and procedure manual). Monitored functions of three warehouses located in Aqaba FTZ, Amman DP, and Jabal Ali (JAFZA).
Key Contributions:
? Competently negotiated and signed competitive contracts with logistics service providers in UAE and Jordan.
? Achieved 98% of all logistics KPIs, stock accuracy, and on time delivery.
? Identified business needs to create logistics process on SAP system for the company, decreasing customs clearance time to 48 hours.
? Head Logistics team during SAP implementation in Seoul, South Korea.
SACO (Saudi Co. for hardware) – Riyadh, KSA
Logistics Manager, Jan 2010 to Dec 2010
Derived and executed logistics solutions as well as supported across all distribution channels. Prepared and administered operating and personnel budgets for approval; oversaw spending to meet budgetary requirements. Assessed technology and distribution network trends to tackle dynamic market changes. Hired and trained new employees to enhance performance level. Pinpointed performance issues and recommended suitable changes for improvement. Led ocean freight contracts and negotiated rates to get the best possible deal.
Key Contributions:
? Decreased shipping cost from China to KSA by 10% through shipping lines negotiations.
? Carried out root cause analysis for identifying and resolving complex logistics issues, reducing bonded warehouse storage cost by 5%.
Phonak Middle East – Amman, Jordan
Stock Room& Logistics Manager, Nov 2004 to April 2009
Performed multiple operations, including management of logistics department and stockroom supplies, goods-in and out, export, documentation, and customers support. Enhanced store holding by managing an inventory of +6000 items through a computer database. Swiftly responded to anticipating demand patterns by system analysis and sales history records. Procured resources, maintained distribution channels, and disposed of equipment and materials.
Key Contributions:
? Slashed shipping cost by 15% through orders consolidation.
? Enhanced PO processing accuracy to 99% through QC implementation and staff training on pick and pack.
? Contributed efforts to improve daily dispatch accuracy from approx. 85% to 99.5% as well as increased stock accuracy to 99.5%.