ITIL Certified Professional, with nearly 17 years of rich experience in IT Infrastructure Management, IT Service Operations & Support, Incident Management, Cloud Operations & so on across multiple domains
Technocrat with specialization in end-to-end IT Infrastructure Management; directed the business operations through executive level planning and analysed delivery issues in a timely fashion
Proficient in implementing IT policies, designing/ developing effective internal / external infrastructure networks, improving reporting systems and implementing DRP, BCP for the organization
Possess in-depth knowledge of Networking, Security and Infrastructure Management Operations including Routers, Switches, Firewall, Windows Server Management (Domain Controller, Communication and Messaging Server, Proxy Server and Virtualization of Servers using VMware/ Hyper v & Deployment Tools)
Conferred with an Award for delivering best quality work by L&T in 2010
Delivered high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes
Front-led service operations including KPIs, SLA management, volumes management, headcount & forecasting with stake
Proven track record of establishing relationships holders, technical teams & vendors for successfully executing concurrent projects
Excels in providing complete support to IT Helpdesk in order to resolve the ERP/IT related issues
Education & Credentials
Advance Diploma in Computer Hardware & Networking Mgmt. from Central Tool Room & Training Centre (Ministry of SSI), Bhubaneswar in 2004
Diploma in Electronics & Telecommunication Engineering from Sundargarh Engineering School, Sundargarh under SCTEVT, Orissa in 2003
12th from Ispat College, Rourkela, Rourkela in 2000
10th from Fertilizer High School, Rourkela in 1998
Trainings/Certifications
Executive Development Program from SIBM, Pune in 2018
ITIL V3 foundation Certification in Kolkata
3 Days Program for all ATM Models in Kolkata by Diebold Systems
6Days Program on Supervisor-Development in Jamshedpur by L&T
2Days Program on Communication Skills in Chennai by L&T
2 Days Program for Scanner in Kolkata by Kodak
Career Timeline
Key Skills
Notable Accomplishments Across the Career
Acknowledged as The Best Engineer from Diebold Systems Pvt. Ltd. in 2006
Recognized as The Best Performer from Diebold Systems Pvt. Ltd. in 2007
Attaining Top Performer Award multiple times during annual performance evaluation
Felicitated with appreciation certificate for taking various automation initiatives in L&T
Soft Skills
Professional Experience
Dec’08 – Present: Larsen & Toubro Ltd., Kolkata as Assistant Manager – Systems
System & Technologies: PC, Server, Switch, Hub, Bridge, Router, Linux, Windows, Active Directory, DNS, DHCP, WSUS, Symantec, Blue Coat, McAfee, Netapp, Fortinet, IVRS, Licensing, SCCM, Office365, Exchange, IIS, TMG, Disaster Recovery, NLB, Hyper-V, VMware, SQL, Aruba, Brocade, Foundry, Dell, Acer, IBM, Lenovo, Raid, MPLS, Veritas, Vlan, Group Policy, Proxy, Biometric, ERP, Helpdesk, Incident Management, Veritas, ADAuditPlus, HRM, Video Conference, Firewall, Digitization, Change Management, System & Network Administration, Data Centre, Cloud Computing, Cisco, Polycom, Tandberg, Azure, SharePoint, VPN
Key Result Areas:
Directing end-to-end Infrastructure Management activities inclusive of managing IT aspects (planning, organization, acquisition, security implementations, delivery, support and maintenance
Conceptualizing and implementing multi-year IT strategy/plans in line with the company’s business plans; implementing policies & procedures for all IT platforms
Administering IT networks as part of the team engaged in managing data centre, network infrastructure
Delivering network maintenance support & responding to outages during off-hour software deployments within defined SLAs
Monitoring tactical metrics and system performance tools to mitigate end-to-end performance issues and LAN / WAN circuits to verify overall system health
Entrusting with the responsibilities of managing Microsoft Azure Cloud (Office 365) as well as Intune
Formulating operating budgets to ensure optimum utilization of available funds towards the accomplishment of overall corporate objectives
Evolving strategies (for purchases, strict budget controls, IT infrastructure, security, BCP and asset management)
Spearheading wide variety of activities inclusive of overseeing IT security and business intelligence systems
Maintaining, managing and enhancing IT service delivery to business application, infrastructure and network
Ensuring on-time availability of the systems at offices which includes remote project sites, technical SLA management with internal/external clients and so on
Leading complete portfolio of projects including budgeting, planning, vendor selection and execution
Coordinating and collaborating with vendors for critical issues, escalations & governance calls
Exhibiting excellence in monitoring server, network and other IT infrastructure facilities
Identifying and developing new IT investment opportunities (evaluating proposals & business benefit identification); establishing business cases for the same
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Nov’05 – Nov’08: Diebold Systems Pvt. Ltd., Rourkela/Orissa as Customer Support Executive
Clients/Banks: State Bank of India, HDFC Bank, ICICI Bank, Axis Bank, Bank of Baroda, Union Bank of India, Indian Overseas Bank, Orissa State Cooperative Bank, Punjab National Bank, UCO Bank and Syndicate Bank
Key Result Areas:
Engaged in conducting site surveys for installation of ATM, CD, Kiosk and DVR
Delivered installation and after-sales support for the products
Acted as a training specialist; imparted trainings to the Customer or Caretaker Agency pertaining to the product to order to ensure smooth operations
Extended support towards the banks in resolving & troubleshooting the problems/issues pertaining to the systems in accordance with the defined quality system procedures
Ensured on-time maintenance, upgradation and support in accordance with the defined SLAs
Supervised wide variety of activities inclusive of:
o Assisting the customers in transactions/cash reconciliation and audits
o Monitoring and evaluating financial transactions and security breaches
Achieved annual consumables sales & revenue collection
Worked as a SPOC for Base 24 Administrators, Customer and Caretaker Agencies________________________________________
Jan’05 – Nov’05: Accel ICIM Frontline Ltd. (Now Accel Frontline Ltd.), Bhubaneswar as Project Engineer
Engaged in managing wide variety of activities inclusive of installation, configuration, maintenance, troubleshooting and networking of desktops & local servers as well as extending support towards various clients (LIC, Bajaj Allianz, Apollo Tyres, IBP Oil, Cipet & so on)
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