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Umair Ilyas

Candidate ID: 1516617

Career Summary

"Highly driven, articulate, Graduate professional with 11 years of stretching experience in Telecommunication and banking industry" Sales / Retail / Corporate / Business Development functional area

Skill Set

Forecast & Projection Support & Co Ordination Operations - Team work Client Management & Communication Sales & Marketing Organization Development CRM - Analysis Period-end Closing Supervision & Assistance

Professional Information

Total Experience : 11

Nationality : Pakistan

Qualification Level : Graduate

Job Function : Sales / Retail / Corporate / Business Development

Work Location Preference : Oman, Qatar, UAE

Detailed Profile

(Sales & Business Development)

A well-organized team player, detail-oriented and able to handle multiple tasks. Adept at meeting stringent deadlines on a consistent basis, well organized with strong detail orientation, excellent communications skills and relationship building and interfacing skill sets.

? Natural leadership approach to projects and tasks taking the initiative to create maximum results.

? Proactive positive team player with excellent communications both written and verbal.

? Talented relationship developer with both internal and external customers.

? Emirates NBD: Achieved 100 Cards in one month Productivity of 13 Cards/SE
? Emirates NBD: Drove Credit Card sales up from 100 to 135 a month & Achieved record-breaking sales
? Emirates NBD: Recognized as Best Team Lead for five consecutive months, securing 155% and 203% of monthly targets
? First Solution: Won the Rising Star Award (Best Performance) November, 2014
? First Solution: Certificate of Achievement – “Leadership Development Program, 2015
? Telenor Group: Employee of the Month - 2011


Nov 2016 – Till Date Business Development Manager (IIS – Sales)
“First Solution Management Service
3 Y 4 M An authorized channel sales partner for Emirates NBD, Dubai UAE
Emirates NBD is one of the largest banking groups in the Middle East in terms of assets
Leadship & Managerial
? Planning, directing and coordinating various aspects of the business.
? Proven ability to grow a business.
? Coaches; counsels; develops work schedules; manages a function; responsible for hiring, terminations, salary adjustments and/or disciplinary actions; establishes/communicates group strategy.
? Adheres to bank policies and procedures and complies with legal and regulatory requirements.
Business Development
? Able to work closely with the sales team to develop sales tools and training packages for key staff.
? Developing and managing customer care programs for improved sales success.
? Ability to chase up new business opportunities.
? Increasing brand awareness and bringing in new customers.
? Maintaining relationships with key clients.
? Excellent lead generation and development skills.

Jan 2015 – Nov 2016 ATL (Retail Credit Card Sales)
1 Y 7 M “First Solution Management Service”
An authorized channel sales partner for Emirates NBD, Dubai UAE Emirates NBD is one of the largest banking groups in the Middle East in terms of assets

? Inspired each and every team member to perform and produce their best.
? Visiting New & Old Portfolio companies for bulk business.
? Setting up a right direction for each individual for target market area for cold calling.
? Resolving Discrepant Credit Card/Loan Applications within the bank policy.
? Reviewing the Rejected Cases with Senior under Writer.
? Increasing Monthly Targets by presenting Promotions and Rewards schemes to higher management.
? Analyzed the individual performance of each team member and motivated them to perform even better.
? Recruiting the right candidate for the job.
? Communicating daily requirements and Monthly targets to the team.
? Offering solutions to the top management regarding new challenges and processes.
? Maximizing team performance by checking Daily Sales Report (DSR)
? Training new team members, Coaching and developing the team.
? Managing and monitoring staff attendance.
? Implementing new initiatives and making sure all staff understand them.
? Giving prompt and accurate information on individual staff member performance.
? Coordinating, attending and leading team meeting.
? Determined the duties and responsibilities of individuals in a team.

Sep 2013 – Jan 2015 Senior Credit Admin Resource (Sales)
1 Y 5 M “First Solution Management Service”
An authorized channel sales partner for Emirates NBD, Dubai UAE

? Analyze customer financial condition and authorize customer credit lines
? Minimize bad debt risk, maximize accounts receivable collections
? Reconcile customer statements/billings,
? Communicate credit department and company payment policies
? Participate in process improvement projects, and support other management directives as prescribed.
? Analyze customer financial statements.
? Maintain accurate credit files and collection files. Maintain electronic collect notes for each customer account.
? Complete Card & Loan applications, including credit analyses and summaries of loan requests, and submit to Retail Credit committees for approval.
? Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
? Actively participates and communicates in the team-based work groups that make up the Credit Department.
? Consult with customers to resolve complaints and verify financial and credit transactions.
? Preparing Financial Invoices for client
? Preparing Monthly Incentive for Sales Department.

Mar 2012 – Jun 2013 Senior Sales Executive Credit Card
1 Y 3 M Barclays Bank, Dubai UAE
Banking & Finance

? Identify and maximize the new and existing sales opportunities by analyzing customer’s requirements and presenting need based solutions appropriately to make a long term relationship.
? Sourced leads and cold-called to promote the products, and regularly called/visited both new and existing customers to discuss requirements, negotiate terms and maximize business opportunities
? Focusing on service quality and take an ownership to resolve customer issues on priority with other channels as well.
? Built and retained long-term friendships/relationships with customers
? Managing all relative internal Retail banking software (CRM, Vision Plus, and Equation etc.) in order to manage the internal and customer issues.
? Taking targets, bifurcation of target on daily, weekly & monthly basis. Performance analyzing, improvement quadrant and develop quadrant specifying.
? Marketing new promotions and offers, creating brand, feedback process and educating customers on company policies.

Reporting: (Manager Compliance)

Jun 2008 – Jan 2012 Quality Assurance Supervisor
3 Y 7 M Telenor Group, Lahore Pakistan
The Largest Telecommunications Company in Pakistan

I joined Telenor Pakistan as a CRO then I was promoted as a HR Co Coordinator eventually leading to the Team Leader position – Than got third promotion and was selected as Quality Assurance Exec Officer

Being a Quality Assurance Supervisor

? Listening to the recorded calls (Calls Evaluation) on .Nice. Application to check and maintain the quality standards, by evaluating the call Behavior & Resolution wise
? Taking care of overall floor quiz, where major key points are Preparing, scheduling, sharing results
? Conducting quality campaigns (Call Of Fame) (Quality Guru) (Wish Calls) for New Hiring & Bottom performs to maintain the quality targets
? SR Spot Checks, Long Duration Calls Spot Check, Conducting Training During Huddles, CTP Continues Training Program, Refresher Sessions, One To One Sessions & Team Sessions
? Achieving Monthly Targets by completing KPI’ Key Performance Indicators, Simulation, Daily & Monthly Call Count Targets, QSL (Quality Service Level) & QI (Quality Index) , Re-Evaluation, Team Sessions, Individual Sessions

Reporting Line: Manager QA (Telenor)

Being a Team Lead

? Keep a strong check on Major KPI’s (Quality/AHT/Quiz/Adherence) by conducting Quiz, Call drop spot checks, short call & long call analysis & sharing the reasons of High AHT, complete information & fraud cases
? Conducting Refreshers & Huddles for daily updates
? As Point Person, highlighting Issue’s, loop wholes of overall floor and sharing the reports of project
? Worked as an Acting Team Lead for more than 6 Months and showed progressive reports/high ranking
Being a Point Person

? Taking customer’s calls through Soft & Hard Avaya IP Phones (Inbound) resolving their queries with warm and caring manners
? Using more than 15 different soft wares including web applications like Siebel 7.01 (Main CRM) Tacker, Chris, DMS Portal, CRD Information Portal, Agent Desktop (ADT) Magic Screen, SIP, Smart Agent just to cater all categorized call Information/Complaint/Services more efficiently
? Providing FCR (First Call Resolution) to the customers in same call so they should not have to call us back for the same query
? Presenting the company image by welcoming the customer’s with polite & pleasant and effective greeting and keeping up the same behavior till the end of call
? Having Customer Experience by taking the valuable feedback of the customer’s and sending it to system & process team for updating of processes

Jun 2006 – May 2008 Business Development Executive (Multi Products)
Standard Charted Bank - Lahore Pakistan
2 Y 1 M
? I have worked as a Business Development Exec, Making outbound calls to potential customers selling automobiles. Eventually leading to the Assistant RM Position and started checking Customer’s Case Files,
? Keeping electronic record of all cases in Excel using MIS application, Sending File to Zonal Office for Verification, Keeping Feedback of Cases for verification purposes, PO (Purchase Order) Generating, Managing file of PO’s in indexing Order.
? Identify and maximize the new and existing sales opportunities by analyzing customer’s requirements and presenting need based solutions appropriately to make a long term relationship.

Name : Umair Ilyas
Father’s Name : Ilyas Ahmed
D.O.B. : 04/04/1985
Marital Status : Married
Can join in : Immediately
Current Address : Muhaisna 1 Dubai, UAE (Can Relocate)
Driver’s License : Light Vehicle, Dubai

Undertaking: If I am granted a chance in your valued company, I hereby undertake to devotedly perform my duties with upright honesty, responsibility and to the entire satisfaction of my superiors.