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Umair Ilyas

Candidate ID: 1516617

Career Summary

Graduate with 9 years experience in Sales / Retail / Corporate / Business Development functional area

Skill Set

Forecast & Projection Support & Co Ordination Operations - Team work Client Management & Communication Sales & Marketing Organization Development CRM - Analysis Period-end Closing Supervision & Assistance

Professional Information

Total Experience : 9

Nationality : Pakistan

Qualification Level : Graduate

Job Function : Sales / Retail / Corporate / Business Development

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

(Sales/Business Development)

A well-organized team player, detail-oriented and able to handle multiple tasks. Adept at meeting stringent deadlines on a consistent basis, well organized with strong detail orientation, excellent communications skills and relationship building and interfacing skill sets.

? Natural leadership approach to projects and tasks taking the initiative to create maximum results.

? Proactive positive team player with excellent communications both written and verbal.

? Talented relationship developer with both internal and external customers.

? Emirates NBD: Achieved 100 Cards in one month Productivity of 13 Cards/SE
? Emirates NBD: Drove Credit Card sales up from 100 to 135 a month & Achieved record-breaking sales
? Emirates NBD: Recognized as Best Team Lead for five consecutive months, securing 155% and 203% of monthly targets
? First Solution: Won the Rising Star Award (Best Performance) November, 2014
? First Solution: Certificate of Achievement – “Leadership Development Program, 2015
? Telenor Group: Employee of the Month - 2011


Oct 2015 – Till Date Team Leader (Credit Card Sales)
3 Y 4 M Emirates NBD, Dubai UAE
Emirates NBD is one of the largest banking groups in the Middle East in terms of assets
Leadship & Managerial
? Planning, directing and coordinating various aspects of the business.
? Proven ability to grow a business.
? Coaches; counsels; develops work schedules; manages a function; responsible for hiring, terminations, salary adjustments and/or disciplinary actions; establishes/communicates group strategy.
? Adheres to bank policies and procedures and complies with legal and regulatory requirements.
Business Development
? Able to work closely with the sales team to develop sales tools and training packages for key staff.
? Developing and managing customer care programs for improved sales success.
? Ability to chase up new business opportunities.
? Increasing brand awareness and bringing in new customers.
? Maintaining relationships with key clients.
? Excellent lead generation and development skills.

Sep 2013 – Oct 2015 Senior Sales Executive
2 Y 1 M “First Solution Management Service”
An authorized channel sales partner for Emirates NBD, Dubai UAE Emirates NBD is one of the largest banking groups in the Middle East in terms of assets

? Visiting New & Old Portfolio companies for bulk business and sharing the cross sell products to other distribution channels.
? Identify and maximize the new and existing sales opportunities by analyzing customer’s requirements and presenting need based solutions appropriately to make a long term relationship.
? Sourced leads and cold-called to promote the products, and regularly called/visited both new and existing customers to discuss requirements, negotiate terms and maximize business opportunities
? Focusing on service quality and take an ownership to resolve customer issues on priority with other channels as well.
? Built and retained long-term friendships/relationships with customers
? Managing all relative internal Retail banking software (CRM, Vision Plus, and Equation etc.) in order to manage the internal and customer issues.
? Taking targets, bifurcation of target on daily, weekly & monthly basis. Performance analyzing, improvement quadrant and develop quadrant specifying.
? Marketing new promotions and offers, creating brand, feedback process and educating customers on company policies.
? Identified and reviewed customer’s marketing requirements in order to create tailored solutions
? Constructed and presented presentations/proposals to clients based on their marketing objectives

Mar 2012 – Jun 2013 Credit Card Processor
1 Y 3 M Barclays Bank, Dubai UAE
Banking & Finance

? Keeping the record of the customers in MIS, (Management Information System) Documents
? Created and processed new accounts for credit card.
? Ensured to fulfil all requests made for credit card.
? Reviewed important reports prepared on every day, weekly and monthly basis.
? Performed as liaison officer amid USC CU and external and inside credit card processor.
? Evaluated and suggested loan applications as well as approved applications as per set guidelines.
? Checking Applications, Highlighting Errors and after resolving doing Data Entry. Calculating DBR (Debt Burdon Ratio) and OD (Over Draft).
? After scanning all documents forwarding files to the CIU Unit for CPV (Customer Point Verification) Achieving the daily targets Using Web applications (Tracker and Prime) to track the down customer’s file at any time and updating the status there for RM’s and SM’s.
Reporting: (Manager Compliance)

Jun 2008 – Jan 2012 Quality Assurance
3 Y 7 M Telenor Group, Lahore Pakistan
The Largest Telecommunications Company in Pakistan

I joined Telenor Pakistan as a CRO then I was promoted as a HR Co Coordinator eventually leading to the Team Leader position – Than got third promotion and was selected as Quality Assurance Exec Officer

Being a Quality Assurance Executive

? Listening to the recorded calls (Calls Evaluation) on .Nice. Application to check and maintain the quality standards, by evaluating the call Behavior & Resolution wise
? Taking care of overall floor quiz, where major key points are Preparing, scheduling, sharing results
? Conducting quality campaigns (Call Of Fame) (Quality Guru) (Wish Calls) for New Hiring & Bottom performs to maintain the quality targets
? SR Spot Checks, Long Duration Calls Spot Check, Conducting Training During Huddles, CTP Continues Training Program, Refresher Sessions, One To One Sessions & Team Sessions
? Achieving Monthly Targets by completing KPI’ Key Performance Indicators, Simulation, Daily & Monthly Call Count Targets, QSL (Quality Service Level) & QI (Quality Index) , Re-Evaluation, Team Sessions, Individual Sessions

Reporting Line: Manager QA (Telenor)

Being a Team Lead

? Keep a strong check on Major KPI’s (Quality/AHT/Quiz/Adherence) by conducting Quiz, Call drop spot checks, short call & long call analysis & sharing the reasons of High AHT, complete information & fraud cases
? Conducting Refreshers & Huddles for daily updates
? As Point Person, highlighting Issue’s, loop wholes of overall floor and sharing the reports of project
? Worked as an Acting Team Lead for more than 6 Months and showed progressive reports/high ranking
Being a Point Person

? Taking customer’s calls through Soft & Hard Avaya IP Phones (Inbound) resolving their queries with warm and caring manners
? Using more than 15 different soft wares including web applications like Siebel 7.01 (Main CRM) Tacker, Chris, DMS Portal, CRD Information Portal, Agent Desktop (ADT) Magic Screen, SIP, Smart Agent just to cater all categorized call Information/Complaint/Services more efficiently
? Providing FCR (First Call Resolution) to the customers in same call so they should not have to call us back for the same query
? Presenting the company image by welcoming the customer’s with polite & pleasant and effective greeting and keeping up the same behavior till the end of call
? Having Customer Experience by taking the valuable feedback of the customer’s and sending it to system & process team for updating of processes

Name : Umair Ilyas
Father’s Name : Ilyas Ahmed
D.O.B. : 04/04/1985
Marital Status : Married
Can join in : Immediately
Current Address : Muhaisna 1 Dubai, UAE (Can Relocate)
Driver’s License : Light Vehicle, Dubai

Undertaking: If I am granted a chance in your valued company, I hereby undertake to devotedly perform my duties with upright honesty, responsibility and to the entire satisfaction of my superiors